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“Very ellegant wedding weekend”

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The Ballantyne, Charlotte
Ranked #7 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 28, 2014

My husband and I just got married on 5/24 at the Ballantyne Lodge. We worked with Alli Hall who made our event flawless. Our out of town guests stayed at the Hotel with us. There were nothing but excellent reviews. The rooms are beautiful. We were able to stay in a room with a view overlooking the golf course. We all enjoyed the great customer service and loved relaxing by the pool. I can not say enough great things about our experience there. We plan on making it a yearly weekend getaway.

  • Stayed: May 2014, traveled as a couple
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1  Thank Kristen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded June 4, 2014

Dear Kristen H,

Thank you for selecting The Ballantyne to host your wedding. We are pleased that you had a wonderful experience working with Alli and that you and your guests enjoyed staying with us. We were thrilled to be a part of such a special occasion and value your kind feedback. We look forward to welcoming you back to celebrate many anniversaries to come!

Sincerely,
Peter Grills
General Manager

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408 - 414 of 808 reviews

Reviewed May 25, 2014

This property is impeccable. Double Rooms are spacious with marble bathrooms, in room coffee and safe, fine linens, Bose radio, desk and comfortable reading chair. The toiletries are top notch and the robes are so comfy.
The Lobby is ornate and the Lobby bar is comfortable and well stocked. Although I did not use the Spa facilities, it was in great demand during our stay. You can enjoy the beautiful pool overlooking the golf course or use the fitness center.
Several meeting/conference rooms are available. There were multiple weddings and events taking place with excellent service and amenities.
I cannot say enough about the service and hospitality. Every staff member goes above and beyond expectations.
You will feel relaxed and rejuvenated after a stay at The Ballantyne.

Room Tip: Suites , king and double rooms are available, as are roll aways upon request.
See more room tips
  • Stayed: May 2014, traveled on business
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Thank Cindi51058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded June 2, 2014

Dear Cindy51058,

Thank you for staying with us and taking the time to share your wonderful feedback. We are pleased you had an enjoyable visit and appreciate your comments regarding our hotel, accommodations, lobby and service. Our main goal is to provide our guests with unforgettable stay experiences, and we are thrilled you experienced our warm hospitality throughout your visit. We hope to have the opportunity to welcome you back soon.

Sincerely,
Peter Grills
General Manager

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Reviewed May 25, 2014

This is a very nice hotel with beautiful surroundings. The pool & spa are nice. It has a pretty view of the golf course as well. Very pretty fountain as you arrive at the hotel. Customer service was excellent.

Stayed: August 2013, traveled as a couple
Thank 101Judy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded June 2, 2014

Dear 101Judy,
Thank you for visiting The Ballantyne and for your kind comments regarding our hotel, setting, pool, spa, golf course views and service. Our entire team is committed to ensuring our guests have wonderful stay experiences, and we are delighted you had a relaxing stay. We hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager

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Reviewed May 18, 2014 via mobile

This is a very nice hotel. Staff is very attentive. However the door on room 410 would not close correctly and they did little to make it right except tell me to close it harder. Except one small thing, the rubber bumpers would not let me close the door harder. Door often would not lock and the electronic key would not work if it was not closed correctly. Fortunately I had no incident over my 3 night stay. Reported the problems and maintenance acted like I did know how to close a door. Did not offer me another room and no real help to be had. Was poor customer service. Also you could hear the elevator and the HVAC didn't seem to actually come on. Either the quietest EVER or it did not work well.


Otherwise the facilities were well constructed, the staff was very friendly and the banquet and food were solid. Two breakfast buffets, box lunches, and a buffet dinner were very good. Also had good open bar facilities and meeting rooms.

Stayed: May 2014, traveled on business
1  Thank Ivy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded May 22, 2014

Dear Ivy C,
Thank you for sharing your comments and for your positive feedback regarding our staff, food and facilities. We apologize for the inconveniences you experienced with your guest room. We take all feedback very seriously and have shared your comments with our executive management team. This situation does not represent the fine service standards that we strive to maintain, as guest comfort and safety are our top priorities. We are carefully inspecting the room to ensure future guests do not have an issue. Thank you again for your comments, which will help us in our continuous efforts to improve our hotel experience.

Sincerely,
Peter Grills
General Manager

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Reviewed May 17, 2014

The hotel is a comfortable, clean and well-run property. Room was comfortable and well appointed and mattress was excellent. Food was pretty good, although I found it looked and sounded better than it tasted. Overall the hotel was a great place to stay and I will be back when I visit the area..

  • Stayed: May 2014, traveled on business
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Thank LA-Business-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded May 22, 2014

Dear LA-Business-Traveler,

Thank you for staying with us and for sharing your feedback. We are pleased that you had a great stay and value your comments regarding our accommodations, food and overall hotel experience. We look forward to welcoming you back on your next visit to Charlotte.

Sincerely,
Peter Grills
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

I recently stayed at both the hotel and lodge. The hotel was great from the start with a very warm welcome at the front desk. The room was very clean and well appointed with great bathroom amenities. The food and beverage was great and the staff knowledgeable and friendly.

Next was an executive retreat at the lodge which was a perfect, laid back atmosphere for the purpose of our meeting. Again the food and beverage was great and the staff very attentive and friendly. The rooms were huge with great views of the golf course from the balcony's.

While in Charlotte I would highly recommend you stay here.

  • Stayed: May 2014, traveled on business
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Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded May 15, 2014

Dear Eric N,

Thank you for staying with us at both The Ballantyne Hotel and The Lodge at Ballantyne. We are delighted that you enjoyed your experiences at both properties and appreciate your kind comments regarding our staff, accommodations and food and beverage. While the atmosphere is very different at each location, we strive to provide the best in service and amenities throughout our lodging options. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager

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Reviewed May 6, 2014

This has a world class golf course and is a huge hotel. Typically American in terms of generous hotel room space overlooking the golf course. Food good quality but needs to be refreshed every few days. The lodge was a 3 minute walk away and serves a great purpose for conferences etc.

Overall a nice place, perhaps a little dated but very good quality.

Room Tip: Ask for a room overlooking the golf course.
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  • Stayed: May 2014, traveled on business
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    • Location
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Thank Lord_Hillier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballantyne H, General Manager at The Ballantyne, Charlotte, responded to this reviewResponded May 9, 2014

Dear Lord_Hillier,

Thank you for staying with us at The Ballantyne. We are happy that you had a good experience and value your feedback regarding our golf course, hotel, spa, food, The Lodge at Ballantyne and overall hotel conditions. We hope to have the opportunity to welcome you back soon.
Sincerely,

Peter Grills
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ballantyne, Charlotte

Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range: $196 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne, Charlotte 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, a Luxury Collection Hotel by Marriott, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, seasonal outdoor pool, indoor pool, whirlpool, sauna, tennis, golf, fitness, exquisite dining, 24 hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35 room group retreat. Meeting and event planners are invited to view meeting and event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings. The Ballantyne is located within nine miles of SouthPark and Carowinds and within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte’s impressive recreational and entertainment offerings, the hotel is set amidst shopping, dining, retail and the thriving Ballantyne community. Guests enjoy a complimentary shuttle within one mile and access to many dining and conveniences within walking distance and even more within a short drive. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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