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“Fabulous stay and peace of mind”

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The Ballantyne, Charlotte
Ranked #9 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 19, 2013

I booked this hotel for a business trip the week of April 11, 2013. The property was incredibly well maintained, the staff was professional, attentive and pleasant and the accommodations were extraordinarily clean and luxurious. The hotel is located in a relatively new area of South Charlotte that they sort of built out of nothing just over a decade ago. Its surrounded by a good number of dining options and a 24 hour CVS, which was a life saver for me since I'd left a bunch of stuff I needed at home. Additionally the property was quiet and the decor really helped create a restive environment, which is exactly what I need when I get done with a long day of work. One of my aunts said this is the hotel where the NFL teams now stay when they come play the Panthers. Apparently it is also where Obama stayed during a trip to Charlotte. I can see why. I would definitely stay here again.

  • Stayed: April 2013, traveled on business
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Thank DC_Travel_Mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded April 22, 2013

Dear DC_Travel_Mommy,

Thank you for staying with us at The Ballantyne Hotel & Lodge and for sharing your positive experience. We are delighted that you had an enjoyable visit and value your compliments regarding our staff, accommodations, decor and convenient location. At The Ballantyne, our team is dedicated to providing our guests with truly memorable stay experiences. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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531 - 537 of 829 reviews

Reviewed April 15, 2013

My husband and I recently had our wedding at The Ballantyne Hotel. We worked with Alli Hall throughout the process, and she was absolutely amazing. She was on point with every detail. The event was executed perfectly and there were no major issues. We had our ceremony on the South Lawn and reception in the Fairway Ballroom. The food was extremely tasteful and the service was awesome. We were able to enjoy the night and not stress out about anything. I highly reccommend to anyone looking for a wedding venue or event space!!!

  • Stayed: March 2013, traveled with family
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Thank jesscollier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded April 18, 2013

Dear jesscollier,

Thank you for choosing The Ballantyne to host your wedding and for taking the time to share your positive feedback. We are delighted you had a wonderful experience from planning the details through enjoying a great ceremony and reception. We really appreciate your compliments regarding working with Alli, as well as our cuisine and service. Our team at The Ballantyne is dedicated to providing our guests with unforgettable events delivered with exceptional service. Thank you for recommending our hotel for weddings and events. We hope to have the opportunity to welcome you back in the future!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

We have been visiting the Ballantyne a few times a year for a night or a weekend getaway close to home.

For us, there are two primary reasons for visiting the Ballantyne:

1) Indoor heated pool in the winter, for the kids.
2) Spa treatments for us.
3) Having someone else cook and deliver our food to us in bed.

The Ballantyne does all of this very well. Everything, from the greeting at the entrance to the table service at the afternoon tea in the lobby is well executed with attention to detail.

The only complaint I have about the hotel is that the rooms and their furnishings are beginning to be a little dated and could use some freshening. Additionally, rooms with adjoining rooms with a thru-door can be loud.

  • Stayed: December 2012, traveled with family
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Thank Geoffrey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded April 10, 2013

Dear Geoffrey E,

Thank you for being a loyal guest of The Ballantyne Hotel & Lodge and for taking the time to share your feedback. We appreciate your kind words regarding our amenities and overall experience and value your comments regarding our accommodations. We love to receive guest feedback and take all comments very seriously. Our team at The Ballantyne is very committed to providing our guests with truly memorable stay experiences. We look forward to welcoming you back soon!

Sincerely,
Hotel Management

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Reviewed March 27, 2013

Our daughters wedding was held the weekend of March 23-25 and everything was perfect from the post rehearsal gathering at The Gallery Bar, through the ceremony and reception at the Ballantyne Ballroom and the Farewell Breakfast on Monday. Alli Hall is an exceptional wedding planner who went above and beyond to ensure a fantastic experience. The entire staff at the hotel was wonderful. We had people coming in from all over the country and the hospitality shown each of them was excellent. We're a large family with many of these wonderful moments in various parts of the country - the comments were "this was the best" of all. Thank you so much for making the Bride and Groom's dreams come true

  • Stayed: March 2013, traveled with family
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Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded March 28, 2013

Dear Patricia R,

Thank you for choosing The Ballantyne to host your daughter’s wedding weekend and for taking the time to share your feedback. We are pleased that you had an enjoyable experience from the planning process throughout the weekend of celebratory events. Thank you for you kind comments regarding our associate Alli, staff and overall experience. At The Ballantyne, we are committed to providing our guests with truly memorable events and warm service. Our goal at The Ballantyne is to provide our event planning guests with effortless and pleasant event coordination and to executive truly magical events while offering exceptional service. Thank you again for partnering with us on such a special occasion. We hope to have the opportunity to welcome you back in the future!

Sincerely,
Hotel Management

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Reviewed March 23, 2013

Excellent service, nice room, very good food in restaurant. This was a short-notice trip, going to Charlotte for a funeral, 'though I'd stayed at the Ballantyne several times previously, when visiting the brother, whos

  • Stayed: March 2013, traveled with family
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Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded March 25, 2013

Dear David W,
Thank you for being a loyal guest of The Ballantyne Hotel & Lodge and for sharing your positive comments. We apologize for the circumstances of your visit but appreciate your kind words regarding our service, accommodations and restaurant cuisine. At The Ballantyne, our goal is to provide our guests with exceptional stay experiences. We hope to have the opportunity to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

We stayed here as downtown was overbooked. The hotel was a very pleasant surprise. It is very well done in a genteel style. It overlooks what appears to be a beautiful golf course but we didn't stay long enough to play. The bathrooms are very well appointed and the rooms are large and spacious. Staff was very helpful. This hotel is pretty far out and fairly far away from the airport, not sure how long it would take in a high traffic period. the gym was nice.

Room Tip: Ask for a room overlooking the golf course, not the parking lot.
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  • Stayed: March 2013, traveled as a couple
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Thank Flyway2much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded March 25, 2013

Dear Flyway2much,
Thank you for staying with us at The Ballantyne Hotel & Lodge and for sharing your feedback. We are delighted you had an enjoyable visit and value your compliments regarding our hotel, décor, golf course, accommodations, staff and fitness facilities. Our team at The Ballantyne is committed to providing our guests with wonderful service and memorable experiences. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

We had our daughter's wedding at the Ballantyne the week of March 13-16, and could not have had a more wonderful experience! The pre-planning began last spring and every instance was executed to perfection. Our wedding planner, Alli Hall, was simply the best in every way. She guided us through each step and made us feel so special with each detail she suggested. She was also our "day of" corrdinator and the day was everything we wanted and much more! The wedding events were all held at the resort and our family and guests were "blown away" by the ease, style, and service provided by the hotel and staff. Our accomdations were wonderful and the food was excellent. My daughter and I also enjoyed a Spa treatment and it was devine! We highly recommend the Ballantyne Resort for any occasion and especially for something as special as a wedding...simply the BEST!!!!

Room Tip: We loved the rooms overlooking the golf course!
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  • Stayed: March 2013, traveled with family
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Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne, Charlotte, responded to this reviewResponded March 19, 2013

Dear Tracy W,

Thank you for choosing The Ballantyne to your daughter’s wedding and for taking the time to share your positive feedback. We are delighted that the entire event planning process was enjoyable and appreciate your compliments regarding our associate Alli, event experiences, accommodations, cuisine and spa treatments. Our goal at The Ballantyne is to provide our event planning guests with effortless and pleasant event coordination and to executive truly magical events while offering exceptional service. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future!

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ballantyne, Charlotte

Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range: $203 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne, Charlotte 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, a Luxury Collection Hotel by Marriott, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, seasonal outdoor pool, indoor pool, whirlpool, sauna, tennis, golf, fitness, exquisite dining, 24 hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35 room group retreat. Meeting and event planners are invited to view meeting and event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings. The Ballantyne is located within nine miles of SouthPark and Carowinds and within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte’s impressive recreational and entertainment offerings, the hotel is set amidst shopping, dining, retail and the thriving Ballantyne community. Guests enjoy a complimentary shuttle within one mile and access to many dining and conveniences within walking distance and even more within a short drive. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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