Stayed 3 wonderful nights at this luxury hotel. First class restaurant, rooms are top notch. Excellent service. Awesome gym, pool, and golf course.More
- Free Wifi
- Free Parking
Stayed 3 wonderful nights at this luxury hotel. First class restaurant, rooms are top notch. Excellent service. Awesome gym, pool, and golf course.MoreShow less
Thanks so much for staying at The Ballantyne Hotel & Lodge and for sharing your positive feedback. We are appreciative of your compliments regarding our accommodations, dining at Gallery Restaurant, service and additional amenities. We strive to provide a truly exceptional stay experience for all of our guests. We hope to welcome you back soon!
I didn't stay at the hotel, but I did experience great customer service. I'm a meeting planner and had an event there where the hotel hosted a lunch for other meeting planners. While you can expect a hotel to showcase itself to an audience like this, you don't always know about the customer service that goes on behind the scenes.
From planning, to execution to follow-up the hotel staff was top notch (5 star)! I would recommend that others book their events at this property if they are looking to impress their audience. The food was stellar too.
Thank you for hosting your event at The Ballantyne Hotel & Lodge and for taking the time to share your recent positive experience. We’re delighted that you were pleased with the entire event process, and we really appreciate your comments regarding our great customer service and cuisine. Our team works diligently to provide an effortless event planning experience, and we hope that we have another opportunity to work with you. Thanks again for sharing your feedback!
We wewe going to start and end our trip to North & South Carolina by flying into & out of Raleigh/Durham. I arranged to fly home from Charlotte so that we could stay at "The Ballantyne" and my wife & I were not disappointed. Valet parking is included in your hotel stay and was very quick when we needed our vehicle. Every staff we had contact with was very friendly and accommodating and went out of their way to make your stay a great one. Do yourself a favour and plan to have at least one dinner in the hotel dining room. It was one of the best dining experiences we have ever enjoyed. We made reservations ahead of time and it made our interaction with our waiter even better because he addressed us by name and took the time to talk to us about the hotel and what was available to us during our stay. There is an 18 hole golf course right on the property and although it looked great from our room, it was raining a bit and we didn't get to play a round. Make no mistake, there will be a next time for us because we will be returning to The Ballyntyne. Simply stated, one of the finest hotels that I've ever stayed in. I would actually rate this hotel as 6 Stars if I could.Well done Ballyntyne.
Thanks so much for including us in your visit to the Carolinas and for taking the time to share your experience. We really appreciate your kind words regarding our valet service, Gallery Restaurant and overall customer service. At The Ballantyne Hotel & Lodge, we are dedicated to providing the best stay experience, and we are so happy you enjoyed your stay. Thank you for your wonderful review, and we look forward to welcoming you back soon. We’re hopeful that the weather will cooperate so you can play our course next time!
We recently (Nov.2011) celebrated our daughters wedding at the Lodge. It was a great day of celebrating and the Lodge did a great job of being on top of everything. Everything was setup and served right on time. The food was great, the cake was beautiful and delicious (I want more cake!). Our coordinator, Alli Hall, was on top of everything and even helped out with all our personal touches we wanted. I would highly recommend both the Lodge and Alli!
Dear Ginger N,
Thank you for choosing The Lodge at Ballantyne to host your daughter’s special day and for sharing your positive feedback. We are delighted that you had a great experience and appreciate your complimentary comments regarding our cuisine, cake and service. We are fortunate that Alli is a part of our catering team, and we all work together to provide an effortless planning experience and create a memorable and enjoyable wedding reception. Incorporating those personal touches is essential to making that happen. Thank you for your recommendation, and we hope to welcome you back soon!
This hotel and spa was a great way to escape and relax. It has a full spa and golf course. The spa was fabulous and had a wonderful relaxing atmosphere. The staff was very helpful and accomodating. We loved this place and will go back again next year for our girls weekend.
Thank you for visiting The Ballantyne Hotel & Lodge for your girls’ weekend and for taking the time to share your experience. We really appreciate your glowing comments regarding our spa and staff. The Spa at Ballantyne strives to provide excellent service in a comfortably serene setting, and we’re delighted that you and your friends had an enjoyable experience. We look forward to welcoming you back next year!
We stayed at the Ballantyne Resort for two nights recently and we had a great time. From the moment we pulled up everything was great. The valet was awesome. Check-in was a breeze. I assume since I am a Starwood preferred member we were upgraded to a room with a balcony that was very nice. The room was spacious and perfectly appointed. The bed was so comfortable I literally slept for 9 hours (which is unheard of for me). We ordered room service several times and every time it was prepared perfectly. We also used the indoor pool and hot tub and found them both to be well maintained.
A couple of minor complaints: This is an expensive resort, I felt a little "nickel and dimed" by being charged for internet. However, I have this complaint often...why is internet at the Four Points Sheraton or Hampton Inn complimentary but at a Sheraton or Hilton it is not...annoying!
The balcony could have been a little cleaner of dead bugs. I understand that this is the south but a few too many dead bugs for my liking.
At night for turn-down service they swapped our robes out and my friend left her cell phone in the pocket of the robe. It took a couple calls to the front desk that night when we noticed and also in the morning, but we were pleasantly surprised when we heard a knock at the door at 9 am to deliver the cell phone...very happy!
Overall, a beautiful and relaxing stay. Not close to downtown Charlotte, there was plenty of shopping and restaurants in the area. I would recommend people to stay here.
Thank you for staying with us and taking the time to share your experience. We are so happy you had an enjoyable visit, and we appreciate your positive feedback regarding our valet and front desk service, accommodations, room service and pool area. Thank you for your comments regarding our internet charges, and we apologize that the balcony was not cleaned to the high standards that we strive to maintain. Our team takes all feedback very seriously, and your comments will help us continue to improve our service. We apologize for the delay in communication regarding your friend’s cell phone, but we’re so glad we were able to retrieve it. Thanks for recommending our hotel, and we hope to welcome you back soon!