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“Nice sized suites, but aging facility”

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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Ranked #27 of 178 Hotels in Charlotte
Certificate of Excellence
Little Rock, Arkansas
Level 6 Contributor
134 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Nice sized suites, but aging facility”
Reviewed January 1, 2014 via mobile

Stayed here over Christmas while visiting family. Used some points and got a good deal. Parking is inconvenient. Lots of walking to get to room. Suite was nice size and appeared fresh & modern. That was on the surface. Faucets leaked, electrical outlets didn't work, toilet was unsteady. We were only in the room briefly each day so it wasn't worth moving or complaining about. Will probably look for different South Park area hotel next time.

Stayed December 2013, traveled with family
Helpful?
2 Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, January 6, 2014
We’re sorry we didn’t provide the high quality of service you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with our teams to ensure the problems have been corrected.

We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Sincerely,

Joanie Kastl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,057 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2014

Have stayed here one time before maybe 10 years ago. Not much had changed, staff was courteous and this suburban facility was just as grand in a simple kind of way as before. Would also recommend for traveling with pets; easy access to several walking areas. Shopping and entertainment within walking distance. Would stay again

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2014

No one ever came in the rm. to empty waste baskets and give us new towels. The staff was friendly. the decor was a bit dated. The value for what we got was good. The access to good shopping and restaurants was great. The rooms were not very sound proof....when anyone walked upstairs we could hear them load and clear.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, January 6, 2014
Thank you for your candid feedback regarding your recent stay at our hotel. We are very happy to hear you enjoyed our hotel's location and the access to shopping and restaurants!

We are sorry to hear about the inconvenience you incurred with service to your guest suite. This has been addressed with our Housekeeping team members to correct.

We hope you will stay with us again when your plans bring you back to Charlotte.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2013

My wife and I stayed in Suite 222 at the Doubletree Inn in Charlotte, NC. We have stayed there several times in the past; the customer service was up to the Doubletree's usual high standard. Plus, the suite was ENORMOUS! Avg cleanliness only because dishwasher was full of dirty dishes.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. Myrtle Beach, United States
1 review
Reviewed December 31, 2013

Wonderful hotel. My complaint is the poor quality of coffee in the rooms and the lack of easily accessible coffee in the lobby area. 2) The lack of a local newspaper being available anywhere on the property.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, FL
Level 6 Contributor
171 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed December 30, 2013

Stayed here one night while passing through Charlotte. We had stayed here before and were satisfied with it. This time it seemed that the property had improved. I think the rooms have been refreshed and it was great. Clean and comfortable.

This hotel is located directly behind the mall and an easy walk. We enjoyed taking a walk down the street to other businesses as well.

One odd thing... it was quite cold out and we were walking along the side of the hotel to the front door. There was a side door there and we tried it (because it was so cold) but it was locked. A young security guard came by the door about that time and I motioned requesting him to open the door. He motioned back that we needed a key. So he wouldn't let us in. We went to the front door and the security guard and walked to the front desk and was standing there. Seriously, if you're going to be walking to the front desk is it really so hard to let us in from the cold and let us walk with you? We had 2 suitcases and a couple of shoulder bags, so it was pretty clear that we were looking to check-in. Sheez.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davechri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 30, 2013

Our 5th annual holiday stay at South Park Hilton. Excellent service, location and overall value. Very pleasant attentive staff from front desk to restaurant to housekeeping. Fun location with great shopping and restaurants. See you next year.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank 228maurap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Property: DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Address: 6300 Morrison Blvd, Charlotte, NC 28211-3511
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Charlotte
#29 Romantic Hotel in Charlotte
#32 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark

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