The staff at the DoubleTree Trade St. is the best! Lena is super responsive, the front desk is always friendly, even when they had to send me to Southpark at midnight on 5/6, my room was free and they were genuinely apologetic. I received a nice note from John, the Manager AND and email from Karen Barnes, as Lena was out. I have stayed there ~ 40 nights this year and I'm pleased to bring my wife on my next trip 6/3. Gia in the restaurant is amazing, my co-workers think I'm a celebrity when she brings my tomato juice, Cholula hot sauce and coffee when I walk in. My only suggestion is to put fridges in all rooms, or at least ensure I'm in a room with a fridge. My focus of travel to Charlotte is to ensure my customer, Time Warner Cable receives the best customer service, so I know how important that is and realize when I get it, and when I don't. Keep up the good work!
- Official Description (provided by the hotel):
- The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more less
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- Also Known As:
- Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
- Doubletree Hotel Charlotte Southpark