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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Ranked #28 of 178 Hotels in Charlotte
Certificate of Excellence
San Carlos, United States
2 reviews
“Top Notch!”
Reviewed May 13, 2013

The staff at the DoubleTree Trade St. is the best! Lena is super responsive, the front desk is always friendly, even when they had to send me to Southpark at midnight on 5/6, my room was free and they were genuinely apologetic. I received a nice note from John, the Manager AND and email from Karen Barnes, as Lena was out. I have stayed there ~ 40 nights this year and I'm pleased to bring my wife on my next trip 6/3. Gia in the restaurant is amazing, my co-workers think I'm a celebrity when she brings my tomato juice, Cholula hot sauce and coffee when I walk in. My only suggestion is to put fridges in all rooms, or at least ensure I'm in a room with a fridge. My focus of travel to Charlotte is to ensure my customer, Time Warner Cable receives the best customer service, so I know how important that is and realize when I get it, and when I don't. Keep up the good work!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,048 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
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English first
Istanbul, Turkey
Level 6 Contributor
181 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed April 30, 2013

I like different design buildings. This hotel is well spread on the land and extends to different angles. Has a nice garden, pool and patio. Spacious entry and lobby with big leather sofas and wood furnishing gives a good feeling. Rooms are old but they are all large suits with living room. Southpark is an excellent location with a high end shopping mall next to it. Plenty of good restaurants around.

Bel service was rather reluctant to help with luggages. We had few pieces and he only arrived after we carried them from the car to the lobby. This was the only downside.

Breakfast is quite ok for a doubletree. There is an in house Hertz office. Good choice to stay.

Room Tip: Stay closer to the lobby if available. Extension building may be a little too far.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Levent G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia
1 review
Reviewed April 30, 2013

Great property, all suites. Clean, efficient staff, great location. Great courtyard with fire pitt style tables right off of the bar / restaurant area. Each room has a Hd flat screen tv. Located within walking distance from South Park Mall. Very upscale shoping and several restaurants and bars to choose from.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Timothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed April 29, 2013

The DoubleTree continues to provide outstanding service. During my business travels I always make it a point to stay at a DoubleTree. The accomodations are always clean and organized along with the staff.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 24, 2013

lovely room, good food in restaurant if limited menu, and very pretty location with a pleasing place to walk your doggie. A fee for internet which came as a surprise. We are Hilton honors members but not at a high enough level for free internet ..these days that extra cost is unwarranted .

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank riki t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charloote NC, United States
1 review
Reviewed April 22, 2013

Didn't realize that Doubletree was and all suites facility, so I was delighted when I checked in. The room and its amenities were extremely well kept and the service was first rate. i highly recommend this hotel in Charlotte.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 21, 2013

THE GREAT:
Location -- you can leterally walk to the SouthPark Mall. Off the main road so very quiet.
Rooms -- most are suites, larger than our first apartment, with a king size hide-a-bed couch and large desk two seat in the living room. There is a spacious bathroom (good water pressure) with countertop space, a safe in the closet, and kitchenette off the living room. Great for a family of 4. The bed was comfortable, with REAL pillows, the room was quiet at night and we felt safe.
THE FAIR:
We spent a weekend, so the price was good, similar to a Hampton Inn. The room was nicer, but wi-fi was extra as was breakfast. I am actually neutral on this, as it allows people who want to have breakfast elsewhere and/or don't need wi-fi to get by cheaper.
THE NOT SO GOOD:
Parking -- this really is poorly thought out, with most spaces in the back in a two story garage with space lines too narrow for most cars. You had to either take two spaces, or let your passengers out and have the thinnest person park the car.
Hotel arrangement -- this is a large facility shaped like a rectangle with several entrances and many elevators (although some only went to floor 3 while others went to floor 6). There were no maps (with a "you are here" spot), and very few directions. Very confusing for anyone the least directionally challenged.
IDIOSYNCHRASIES -- No towel racks in the bathroom, no extra roll of TP, TV sets try to force you to order a movie -- about 10 clicks to get to the regular TV channels, not enough waste baskets, both computers in the business section of the lobby were out of order, and in your room a $1.00 bottle of Dasani water (already highway robbery) cost $3.75 if you use it.
BOTTOM LINE: I would stay here again. However, it would not take much to change a 3 and one-half star rating to a five.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimWeissman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Property: DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Address: 6300 Morrison Blvd, Charlotte, NC 28211-3511
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Charlotte
#29 Romantic Hotel in Charlotte
#32 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark

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