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“Not a bad place to stay”

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HYATT house Charlotte Airport
Ranked #24 of 178 Hotels in Charlotte
Certificate of Excellence
Toronto, Canada
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Not a bad place to stay”
Reviewed November 12, 2013

We had a good stay here at the Hyatt House. We used the hotel as a stop over en route to Florida. It was a decent size room. We had a bedroom with added kitchenette and lounge area. They have done a decent job at refurbishing the reception and public areas. The corridors etc could do with refurbishing but little by little.
The room was comfortable and clean. I would have been happy staying longer than the one night. The hotel has a good gym, pool, mini shop and the breakfast was great in the morning. They have eggs, bacon, sausage, bagels and waffles. The buffet was kept replenished and tidy.
Downtown is about a 12 min drive away.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Columbia, SC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

I was able to check in a little earlier. Brownie points! Free breakfast. More kudos! As a female solo traveler, they accommodated me by making sure I did not have a room near exits or elevator. They were looking out for my safety!!! AAAA+++

I highly recommend this hotel. The young lady at the desk was awesome! Her name is Kayla! :)

  • Stayed November 2013, traveled solo
    • Value
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Helpful?
1 Thank Milini M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 5, 2013 via mobile

A friend booked this hotel. I thought it was the Hyatt House City Center. I was disappointed when I arrived at the airport location. Overall the hotel is nice. The rooms could use some updating for sure. The carpet adjacent to the bathroom needed to be reattached to the floor.

For the money I can't complain too much. We left the room at one point and when we returned house keeping had done a fabulous job of cleaning it! If you want a clean place to sleep this is a good choice. If your looking to experience Charlotte book the Hyatt House at City Center.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trudy234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drummonds, Tennessee
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 2, 2013

Stayed at the HYATT and it so peaceful, and nice. The male front desk representative was so welcoming and friendly. I loved the room, so much space and work area. As I was completing the check in process, the young man made sure I was informed of the breakfast servings each morning.... I would stay at this hotel again.......

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slalexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

I stayed at this hotel for the second time and I will be staying there again and again.
GOOD CUSTOMER SERVICE AND VERY CO OPERATIVE STAFF .
Thank you Hotels.com once again for providing a good hotel with affordable prices.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shabana_Shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline B, Manager at HYATT house Charlotte Airport, responded to this review, October 25, 2013
Thank you for taking the time out of your busy day to write such a positive response. We have tremendous staff members that truly care about all of our guest and we love when guest notice it as well. We appreciate your continued loyalty and look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 28, 2013

This must have been the worst night I had in a hotel for a long time. On arrival things were actually looking good, since we got "upgraded" to a better suite. The suite had to bedrooms so we could chose the one we wanted. So we thought at least, since in one room there was not way to turn on the lights. None of the lamps would work.

In general the rooms were big, but the bed, lamps and furniture quite old. This hotel needs an overhaul. Funny enough there were three massive new flatscreen TVs in the rooms of the suite. Just wondering where the priorities are. Generally I am looking for a good night sleep, not a TC marathon night.

Now to an incident the hotel cannot do anything against. Turned out, that some drunk person was throwing up in the corridor leading to our room. Obviously not the hotel's fault. I reported it to the reception and I literally said: "Someone was throwing up ALL ALONG the corridor on level three". This was exactly what I said, since there were multiple spots along the corridor. When walking through the corridor a little bit later, the first spot next to the elevator was cleaned and a yellow sign placed there. However, they did not check the rest of the corridor even though the other spots where hard to miss. Now that was very poor.

To top things off, we had problems at the checkout. We initially were looking for a hotel in downtown Charlotte, since we wanted to continue by Amtrak train the next morning. However, since all hotels seemed booked out we ended up at this airport hotel. The hotel shuttle did not want to take us, because the train station was out of its radius. I am wondering though why they could not have made an exception, since we were traveling with a toddler as well. Anyways, we had to take a taxi and I asked the reception to order a taxi before going to bed. I explicitly said I wanted a car with baby seat. Needless to say that the taxi which was waiting for us in the morning did not have a baby seat and also did not know that we were traveling with a baby. After some confusion and discussion the hotel gave the taxi driver a baby seat to drive us to the train station.

Overall a bad night with a whole string of misfortunes.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank fere0010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wantagh
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 6, 2013

stayed here for 3 nights on a business trip...rooms definitely a little tired and worn but everything else made up for it. the front desk staff couldn't have been better....sorry I didn't get all the names but Carol made us feel so welcome like we were coming home at night...and another gentlemen who was so sweet...we were actually sad leaving him this morning when we checked out.
bkfst pretty good...free happy hour 530-700 mon thru thu definitely very nice.
Would recommend and would also stay here again

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webefunnnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline B, Manager at HYATT house Charlotte Airport, responded to this review, September 9, 2013
Thank you for choosing to stay at the Hyatt House Charlotte Airport It sounds like we met and exceeded your expectations during stay with us here in Charlotte.
I'm glad you took the time to write this wonderful review, I have truly enjoyed reading it. Our staff here at the Hyatt is what makes this place so wondeful, I will be sure to pass along your nice note to our entire staff. We are set to begin a total renovation beginning December 1, 2013. We hope that you will be able to come see us again soon. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Airport

Property: HYATT house Charlotte Airport
Address: 4920 S Tryon St, Charlotte, NC 28217-2404 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Charlotte
#44 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — HYATT house Charlotte Airport 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Featuring a visitor-friendly city center known as Uptown and numerous corporate headquarters, North Carolina's largest city is quickly becoming a top destination for both business and leisure travelers. With several large universities, thrilling theme parks, opportunities for outdoor recreation and shopping parks, Charlotte is an exciting destination. Relax and enjoy our outdoor pool, open seasonally and weather permitting. Our newly renovated, upscale, extended stay hotel in Charlotte is conveniently situated for vacation, corporate and government travelers. HYATT house(R) Charlotte Airport hotel is newly renovated and conveniently located in the center of a Fortune 500 corridor, just six miles from downtown and the Charlotte Convention Center. Our friendly Charlotte Airport hotel offers travelers access to popular tourist destinations including Carowinds Amusement Park, Lynx- Charlotte's Light Rail, Billy Graham Library, Discovery Place, Spirit Square Center for the Arts, Bank of America Stadium and Charlotte Motor Speedway. For the business traveler, we're centrally located to the corporate offices for Wells Fargo/Wachovia, Bank of America, AT&T and US Airways. Ideally located for all types of travelers, our hotel in Charlotte is a top choice for your next trip to North Carolina. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Charlotte Summerfield Suites
Charlotte Hyatt

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