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“2nd stay was as good as the 1st”

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HYATT house Charlotte Airport
Ranked #30 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed August 29, 2011

We stayed here on Aug 26th for one night before heading to the US National Whitewater Center. We choose to stay here again because we knew the room would accommodate our group of 6 and it was only 15 miles (give or take a few) from the center so it was worth it for us. We stayed in the same 2BD Room Suite as our previous stay. This room has 1room with a King bed and bath and 1 room with 2 dbl beds and a bath (perfect for 2 families). It also has a larger sleeper couch with kitchen. We love the space of the room and the two baths making it easy to get ready in the mornings. They also offer a full hot breakfast including..eggs,sausage,french toast, bagels, cold cereals, fruits, coffee and juices. Pretty much something for everyone. They do have a outdoor pool and fitness center but when did not use these this trip due to limited time. My only 2 complaints would be. 1. The card reader at the back door did not work and I think they knew about it at the front desk and sent us anyway??..this should be fixed as it is an inconvenience when you are tired, you have all your luggage out and you then have to go back to the front to then have someone come let you in. 2. The directions to the Whitewater center are incorrect, we think it is a typo?? we had GPS to help us out. We would definitely stay again if in this area, great price for room size and breakfast included.

  • Stayed: August 2011, traveled with family
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Thank angelofamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded September 19, 2011

Thank you for coming back to stay with us, we are happy you enjoyed your room again at our hotel.
We do apologize for the card reader at the back door, it is an issue we are aware of. At the time of your visit, we had replaced all of the batteries and cleaned all the readers and had not had any immediate issues, then the issues started back up. We have since repaired the problem and hope that you can make it back again in the near future.
Please consider us if you are back in our area, we would love to have you back.

Thank you,

Matt Allen
Director of Sales

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547 - 553 of 590 reviews

Reviewed August 22, 2011

I have been to the hyatt ss for 1 day, I was in transit for other locations so I was looking for a cheap room near the airport, nothing more. the hotel is a new building that has everything you need: swimming pool, free internet and free printing, gym, free aperitif every day, free shuttle service for the airport. the rooms are big and very clean and the staff is excellent, they even brought us to the restaurant that night.
all these things for only a 70 bucks. it has 2.5 stars but for me is a 4 star hotel, really surprised

  • Stayed: August 2011, traveled with friends
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Thank rossosugna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 25, 2011

Thank you for the great review! I will share your kind words with our staff. We are very happy you enjoyed your stay, and please think of us if your travels bring you back to Charlotte!

Best regards,

Matt Allen
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2011

room was comfortable, bathroom clean , which is important to me. The staff were very friendly and helpfull. only stayed a night but worth the amount paid.

  • Stayed: May 2011, traveled with friends
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Thank bluetopaz60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 11, 2011

Thank you for taking the time to review our property. We are all very pleased that you enjoyed your stay here with us. Please think of us the next time you are in the Charlotte area!

Matt Allen
Director of Sales

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Reviewed August 1, 2011

This is an excellent place to stay when on a business trip. The hotel is pretty close to the airport, near the highway, fairly close to the Woodlawn Rail station. They have a complimentary pickup and drop service to the train station if you need one.

The only bad point is that they had scrambled egg in the breakfast on a daily basis. They need to make the breakfast menu a bit more attractive.

  • Stayed: June 2011, traveled on business
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Thank ParagSohoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 11, 2011

Thank you for taking the time to review our hotel. I am happy to hear the hotel met most of your needs. We have since changed our breakfast a little, we still offer scrambled eggs most days of the week, but we have begun to offer omelettes as well a few days a week. I hope you are able to come back to Charlotte and stay with us again and see our changes we have made. Please let us know if there is anything additional we can do for you.

Matt Allen
Director of Sales

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Reviewed July 30, 2011

Was there on a business trip and stayed for a week and was very happy with my stay. Each room has a mini fridge, stove, and kitchen. The free internet was fast and reliable. Carol who works the front desk was very helpful and professional. My kitchen was a little out dates, but the beds were very comfortable and the 2 big flat screens in my room wasn't to shabby either. Will stay again!

  • Stayed: July 2011, traveled on business
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Thank BeachLife18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 11, 2011

It is always great to hear from our guests, thank you so much for the kind words on our hotel. We recently added the new living room televisions, I am glad to hear that you enjoyed using it. We have some rough plans in the mix right now to update our guestrooms, please bear with us as we begin to finalize those plans.
Make sure you keep us in mind the next time you come to Charlotte, I am sure Carol will remember you and the rest of the staff will take good care of you as well!

Matt Allen
Director of Sales

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Reviewed July 20, 2011

We went to this hotel for are honeymonn and let me tell you that this hotel is very very nice there is nothing to complain about I even told the manager that my stay was excellent the breakfast is good the pools are clean the rooms were clean the staff was friendly. and i must say I'm looking forward to going back to that one and i will be checking out the one in miami so hopefully my experiences turn out to be the same. All I can say is go there relax and enjoy have fun if you have someone with you that likes to play basketball they do have a full size basketball court near the pool just to let you know two thumps up!!!

  • Stayed: June 2011, traveled as a couple
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Thank jkgentry27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 11, 2011

Thank you so much for your excellent review of our hotel. We strive to make everyone's experience as your's was. We were very privileged to be part of such a special time for you, and we are happy we could help make it memorable. We would love to have you back here with us the next time you travel to the Charlotte area.

Thanks again,

Matt Allen
Director of Sales

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Reviewed June 20, 2011

This is an average hotel - the room we stayed in was a suite. This meant it had a 2 ring cooker, small sink and a fridge.
The lounge area was large and included a fold out sofa.
The bedroom had 2 double beds.
In theory the room could accomodaye 6 but it would be fairly cramped.
Bathroom and kitchen areas clean.
Included breakfast, fresh fruit, bagels/toast. Biscuits and graby also on offer.
All in all reasonable room in a reasonable area.

  • Stayed: June 2011, traveled on business
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Thank NFJ999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this reviewResponded August 11, 2011

Thank you for taking the time to review our hotel, we always make it a practice to listen to our guests and act when we can. We do offer a full hot breakfast every morning consisting of eggs, breakfast meats (Sausage, Bacon, or Ham) and either french toast or waffles for a hot selection, and an extended cold selection as well. We have plans to update our hotel rooms in the future, and we also have larger suites available if you have more people you would need to accomodate.
Please feel free to contact us if you have further questions, and keep us in mind if you are ever in Charlotte again!

Best regards,

Matt Allen
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Airport

Address: 4920 S Tryon St, Charlotte, NC 28217-2404 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Charlotte
#44 Family Hotel in Charlotte
Price Range: $119 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HYATT house Charlotte Airport 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Featuring a visitor-friendly city center known as Uptown and numerous corporate headquarters, North Carolina's largest city is quickly becoming a top destination for both business and leisure travelers. With several large universities, thrilling theme parks, opportunities for outdoor recreation and shopping parks, Charlotte is an exciting destination. Relax and enjoy our outdoor pool, open seasonally and weather permitting. Our newly renovated, upscale, extended stay hotel in Charlotte is conveniently situated for vacation, corporate and government travelers. HYATT house(R) Charlotte Airport hotel is newly renovated and conveniently located in the center of a Fortune 500 corridor, just six miles from downtown and the Charlotte Convention Center. Our friendly Charlotte Airport hotel offers travelers access to popular tourist destinations including Carowinds Amusement Park, Lynx- Charlotte's Light Rail, Billy Graham Library, Discovery Place, Spirit Square Center for the Arts, Bank of America Stadium and Charlotte Motor Speedway. For the business traveler, we're centrally located to the corporate offices for Wells Fargo/Wachovia, Bank of America, AT&T and US Airways. Ideally located for all types of travelers, our hotel in Charlotte is a top choice for your next trip to North Carolina. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Charlotte Summerfield Suites
Charlotte Hyatt

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