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HYATT house Charlotte Center City
Ranked #10 of 177 Hotels in Charlotte
Certificate of Excellence
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice stay”
Reviewed January 19, 2014 via mobile

We stopped in with no hotel reservation and they were sold out of regular rooms so they offered us an upgraded room for the regular price (btw- they didn't tell us it was an upgraded room but for $99 we had an amazing room with a kitchen and great view). Every staff member we encountered, from reception, doormen to cleaning staff was polite and friendly. Rooms were clean and had modern decor. The bathrooms were clean with a nice shower( good water pressure and roomy), the shower and toilet were separate from the sink and vanity area. Bed was comfy.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank RGere3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 24, 2014
Thank you for stopping in to check out our hotel. Please come back anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
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Laurinburg, North Carolina, United States
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 19, 2014

My family and I were in town on January 18th to see the Miami/ Bobcats game. First of all, the hotel is next door to the arena- superb location! Second they have valet service! Third, full dinner room service! Fourth, excellent-modern decor! The staff was friendly, helpful, nice and accommodating. The mini market was awesome, a bit pricey but I don't mind paying for convenience! We will definitely stay there again in a bedroom suite. We had a king studio with a double pull out sofa bed. This room is great for a couple or a single person but not for a family of four. Overall, the stay met my picky expectations and then some. Definitely at the top of list for hotels we have stay in before! I almost forget the breakfast that includes gourmet omelets that are made to order and the rooms are clean. I can't say clean enough, the rooms are clean! Loved it!!!!

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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 24, 2014
Thank you so much for staying with us, we truly enjoyed hosting you and your family. Please keep us in mind anytime you come back to Charlotte!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 15, 2014

This hotel is very nice. The rooms are spacious and have mini kitchens. This hotel seems fairly new. Nice breakfast.Friendly staff. Highly recommend this hotel when you need to stay close to downtown.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FortLaudtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 17, 2014
Thank you for staying with us and for the great recommendation! We hope to see you again here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
127 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 7, 2014 via mobile

Love this new Hyatt Brand! First time in a Hyatt House. Loved this hotel. Customer service was outstanding on the in and out! Beautiful room. Quick stay....but so glad I picked this over my regular hotel. This will be my new Charlotte hotel!

Stayed January 2014, traveled on business
Helpful?
Thank lacleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 9, 2014
Thank you so much for your review, we are so pleased to your new hotel of choice! The HYATT house brand is still growing, but make sure you look for us when you travel. Thanks again, and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2014

This a great place to stay if you are in need of a room. Rooms are spacious and clean. The lobby is beautifully decorated and so welcoming. We stay here twice a year for conventions and we wouldn't go anywhere else!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 7, 2014
Thank you so much for your review, we look forward to having you back to our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
343 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed January 2, 2014

We had a very nice stay at the Hyatt House Charlotte for New Years Eve. Our room was very spacious with a separate sitting/dining area. There were two flat screen TVs in the room and plenty of space to be comfortable.

The room seemed brand new with the exception of a few hiccups. There was some brown/black shmutz on the curtain covering the (stayed in room 1104) window and there was also some mold forming on the ceiling in the bathroom near the shower (probably from the low ceilings and the humidity/steam). Other than that it was a beautiful room.

I also really appreciated the satellite TV with all the channels, there is nothing more frustrating than hotels that only offer 20 or 30 channels, it is 2014 people... get with the times.

One suggestion is that the lobby could use some sprucing, very plain and boring. Also there seemed to be some major elevator issues on the day of checkout (Jan 1, 2014).

Overall a very nice Hyatt property!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LessWork M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 7, 2014
Thank you so much for staying with us, we are glad you enjoyed your stay overall. I have copied our housekeeping department on your review to have them check the room, thank you for letting us know, and we apologize for those issues.
As far as the elevators, I do know that the 1st was a very busy day for checkouts, and sometimes the elevators can take a little longer when they are stopping on each floor.
Thank you once again, and please come back to see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carol2442
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 31, 2013

Great staff, great location! Rooms are trendy and stylish. Flat screens are oversized and it feels cozy and comfy after a long day of travel. Check in process was quick and the front desk welcomed me with a smile as soon as I walked in the lobby. The hotel is connected to Time Warner Arena which makes it a must during NBA Season. Complimentary breakfast is hot and made to order. Fresh food, premium coffee and great customer service atmosphere. I look forward to visiting again CIAA week!!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carol2442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, January 2, 2014
Thank you so much for your review, we are very happy you enjoyed your stay, and look forward to having you back during the CIAA tournament!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Center City

Property: HYATT house Charlotte Center City
Address: 435 E Trade St, Charlotte, NC 28202-2427 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 177 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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