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“Great Value Next to Bobcats Arena and EpiCentre”

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HYATT house Charlotte Center City
Ranked #11 of 178 Hotels in Charlotte
Certificate of Excellence
Greenville, South Carolina
Level 6 Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Value Next to Bobcats Arena and EpiCentre”
Reviewed April 3, 2013

My husband and I stayed here overnight while in town for the Eric Clapton concert. We normally stay at the Omni EpiCentre or the Ritz-Carlton, but the proximity to the arena--they actually share some common walls--tempted us to try out Hyatt House. The value was phenomenal! The suites are very large and include a desk area, a fully stocked mini-kitchen (plates, glasses, silverware, paper towels, pyrex, full fridge, stove top, toaster, microwave), a seating area with a couch and a large HD flatscreen TV, bed, separate dressing area/vanity and closet, and bathroom with walk-in shower with Gilchrist and Soames bath amenities. Our room was clean, smelled fresh, and was decorated nicely. We ordered room service before the concert and it was delivered promptly, was hot and tasty, and didn't break the bank. Wi-Fi is included in the room charge, there was even a full-size tube of toothpaste in the bathroom, and the continental breakfast that was included exceeded our expectations. The breakfast includes a made-to-order omelet station, hot items including eggs, sausage, breakfast potatoes, French toast; and cold items including breakfast breads, yoghurt, fresh fruit, cereals, multiple juices, etc. We will definitely keep this hotel in mind the next time we stay overnight in Charlotte. It was a good value in the center of the city.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LMSunFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, April 5, 2013
We are so glad you enjoyed your stay with us for the Eric Clapton concert! Please keep us in mind the next time you come into Charlotte, we would love to have you back.
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (171)
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English first
NC, USA
Level 5 Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 2, 2013

We loved the decor and how clean was the room. The only issue for us was parking since we called and they informed that parking was free but when we arrived we were informed that was Usd 22,00 and the other alternative was to park outside and remove the car every 12hrs. Overall experience was great and we highly recommend the hotel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, April 3, 2013
Thank you for your review, we are so happy to hear that you enjoyed your stay.
I am sorry to hear you had an issue with parking, I will speak with the desk and find out what had happened. I am wondering if you called one of our sister properties in Charlotte, and not us. They all have free parking, and our hotel has always had a charge to park here.
Please keep us in mind if you are coming back to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level 4 Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 28, 2013

Loved this hotel, the location is perfect for Uptown Charlotte, the rooms were immaculate, with a kitchenette and sitting area, ideal for a longer stay. The lobby is on the ground flooor, then a few floors of parking so all the rooms are on about the 7th floor and above, so the views are good. The pool is small but nice. There's a coin-op laundry, gym, computers and printer available free to guests, and decent wi-fi in the rooms and lobby.

The breakfast is excellent, with omelettes made to order (but they don't do eggs on their own there, so you have to have the scrambled eggs in the buffet if you don't want an omelette, my only gripe about this place. But the omelettes are delicious though....). Plenty of TV channels, more than in the Hyatt house at the airport in Charlotte, and large screen TV.

All the areas of this hotel were immaculate, modern and clean. It's next door to the Time Warner arena, so you can be watching the Bobcats and then back in your room in literally 5 mins if you want. But I don't know how much you will pay, probably quite a bit. My company paid. Good choice..

Room Tip: Our group had 10 rooms, the ones with twin beds had smaller kitchenettes and smaller fridges. Corne...
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  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cygloev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 29, 2013
Thank you for your kind review of our hotel, we are very happy to hear that you and your company enjoyed your stay with us.
Please keep us in mind if you return to Charlotte!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 26, 2013

We completed our second stay at this hotel last weekend and just like our initial trip, we found it to be incredibly rewarding. The warm hospitality and incredible service make the stay very pleasant and uncomplicated. The beds are so comfortable they make you snuggle up a little longer and the rooms are very clean and neat. The breakfast is way above the norm and the views can't be beat. We brought our kids this time and found it incredibly accommodating for children too. It's located within easy walking distance to anything you wish to do in uptown. Don't let the valet only parking dissuade you because you would spend that much or more driving around town and parking in various lots. We have never had to wait for more than 2-3 minutes for our car to arrive and again, the valet service is top notch. We can't wait to come back to Charlotte just to stay in this hotel.

Room Tip: We love the king suites!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wvumtneergrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 28, 2013
We are so glad you were able to come back and enjoy yourself here at the HYATT house. It is great to hear that you were able to enjoy the time with your kids this time around. Please come visit us again soon, we look forward to having you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiawah Island, South Carolina
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 26, 2013

This is my fifth visit to the HYATT house Charlotte Center City, having first stayed at the property when it was originally constructed as Hotel Sierra. There are so many things that I love about this hotel that it's difficult to single out one "positive." I am most impressed with the responsiveness of the hotel's management, specifically the hotel's General Manager Don Lockhart. Having answered the survey e-mailed to me by the hotel after my stay and expressing a concern, I was promptly contacted by Mr. Lockhart who was most attentive and genuinely interested in learning more about the concern I expressed. I have never been more impressed by the responsiveness to a simple hotel online survey. The professionalism exhibited by Mr. Lockhart is one of the sole reasons I will continue to recommend this hotel to friends and business associates who visit the Charlotte area. Upon arriving at the hotel, I was promptly greeted by the valet, and in fact two members of the valet staff assisted with removing my luggage from the car. The bellman was extremely friendly and helpful and made certain that I was familiar with the amenities of the hotel and the nearby attractions and venues. He could not have been more personable and accommodating. The front desk staff member who checked me into the hotel immediately recognized me as a returning customer and a Hyatt gold member. I was quite impressed with this. The hotel is among the most spotless I've ever visited. The rooms are always impeccably cleaned with not a thing out of place. Flooring, bedding and the bathroom and kitchen are always spotless as again they were during this visit. My special requests for a high floor and a city view are always honored. Upon checking out of the hotel after my three night stay, the front desk staff member was equally as friendly and the valet was again accommodating, ensuring that I had directions for my departure trip. Because of the general manager's responsiveness and the many kindnesses and courtesies extended by the front desk staff, valets and bellman, I will most definitely continue to recommend this property.

Room Tip: For a great view of the Charlotte skyline, request a room on a higher floor with a view of Uptown...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mas11068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 28, 2013
We are so glad to hear that you keep coming back to see us! Thank you for the excellent review you left us. Don is a great GM, and does set a great example for the rest of us.
Please come back and see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, VA
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 24, 2013

I stayed here for a couple of nights while in Charlotte attending a convention. This hotel is only a couple of blocks from the Convention Center and was nice.
The rooms were clean, beds comfortable, and the restaurant/bar was decent. The staff was super friendly and helpful.
The only complaint was the $22/day mandatory valet parking that was attached to the hotel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormyva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 25, 2013
Thank you for your review of our Hotel, we will be sure to share your comments with our staff! Please come back to see us when you come back to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix AZ
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 23, 2013

Perfect location in downtown Charlotte. The room was spacious, bed, pillows and linens were excellent and also had a refrigerator. Not the usual cold cereal and toast here lots of choices for breakfast. Restaurant and bar menu for all tastes. But as I have said before it is the staff that makes the hotel somewhere you would return to. Didn't matter what position the employee held absolutely all were friendly and willing to assist. Thanks for the hospitality!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msphx12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 28, 2013
Thank you for your great review! We will make sure to share this with our staff so they can keep up the great work!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Center City

Property: HYATT house Charlotte Center City
Address: 435 E Trade St, Charlotte, NC 28202-2427 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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