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“Loved This hotel!!!”

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HYATT house Charlotte Center City
Ranked #10 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed August 29, 2012

I stayed here the weekend of the 18th for a girls night out and i have to say this hotel was absolutely GORGEOUS! its modern and comfy style made me not want to leave. I felt like i was staying in a condo! the staff was super nice and friendly especially the young ladies at the front desk. As far as parking goes, i opted for the valet which was worth the $22 because that weekend the Dolphins played the Panthers which made parking hell in uptown Charlotte. it was very close to restaurants, bars etc. i always felt safe and secure at the hyatt and loved the fact that the room keys where needed to access elevators so not just anyone could come in. For my upcoming trip to charlotte i will be booking at the Hyatt again for sure! Thanks for a awesome weekends stay :)

  • Stayed: August 2012, traveled with friends
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Thank Harlem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded September 27, 2012

Thank you so much for your review, we are very glad you enjoyed your stay with us. Please do keep us in mind the next time you are coming for another Girls Night, we would love to have you again!

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1,172 - 1,178 of 1,334 reviews

Reviewed August 19, 2012

We stayed for one night to see Miami Dolphins play Panthers at Bank of America Stadium! I always use Trip Advisor and was impressed by all the Excellent ratings for this Hotel which did include issues with parking. If you don't get parking included with your rate - valet parking is $22 whether you park 1 minute to unload or 24 hours for your stay. I booked through Hyatt.com and noticed they had a package that included valet parking for only $12 extra BUT I decided NOT to get the parking included. WRONG THING TO DO!! We read reviews about paid parking across the street but no nearby street parking. We opted to pay in the lot which is right across the street. It's $6 whether you park for 1 minute or 12 hours, which means you'd have to pay $12 for a 24 hour stay. Well, we parked for 1 hour before the game and paid our first $6 and then we got back really late and paid another $6 for the next 12 hours we were there before checkout. Well, you do the math - we could have paid $12 when I booked through Hyatt.com for 24 hour valet parking where your luggage is unloaded and car parked. BUT, we opted to do other and ended up still paying $12 and we had to carry our own luggage across the street. We will book through Hyatt.com next time and get valet parking included in the package because it's a Great Deal. We were very pleased with the location even though it is near the bus station. We did walk down about 1 block or more to the CVS by the bus station and there were alot of people out there but we felt pretty safe but would not walk around at night. You have to use your room key to run the elevator so it's a very secure hotel. We were very pleased with the 2 queen beds in the room and we slept wonderfully. We didn't have the full fridge but did have a small one along with coffee maker and microwave which was plenty for the time we were there. The water pressure in the shower was GREAT!!! It was very quiet at night and we didn't hear any hallway noise or others in rooms next door. The continental breakfast was free and it was WONDERFUL. They had someone cooking omelets to order for whoever wanted it! They had fresh scrambled eggs, meat, hot oatmeal, muffins, french toaster sticks, fresh fruit, juice, starbucks coffee and more and there was plenty of sitting. The breakfast on site meant alot because there wasn't other food nearby without driving. We were very pleased with our stay and will stay again when we return to Charlotte.

  • Stayed: August 2012, traveled with family
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1  Thank Braswells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded August 20, 2012

Thank you for your excellent review of our property, we are very happy you enjoyed your stay!
I am glad you pointed out the parking package we have available on Hyatt.com, we strongly encourage everyone to book through there to get our best rates.
We hope you decide to come back to Charlotte in the near future to see a game, and please make sure you look us up again!

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Reviewed August 19, 2012

Short walk up East Trade to the Epicenter. Right next to the Arena. The rooms are very modern, but not sparse like Aloft. My room had a full kitchen, and you normally don't get this for the price I paid. Very good staff on this visit.

  • Stayed: August 2012, traveled with friends
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1  Thank Viperfreak2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded August 20, 2012

Thank you for the excellent review you left for us! The staff will be happy to hear how well they did for our customers.
Please make sure you keep us in mind the next time you are in Charlotte!

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Reviewed August 17, 2012

This is a nice hotel that is in a convenient location with restaurants nearby. I cannot think of anything bad to say other than they charge you for parking in addition to the room rate. I would recommend this hotel to anyone traveling for business or pleasure to the downtown Charlotte area.

  • Stayed: July 2012, traveled on business
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1  Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded August 20, 2012

Thank you so much for taking the time to leave a review. We are very happy to hear that you enjoyed your stay.
On Hyatt.com, we do offer some parking inclusive packages that may help with part of the cost on the parking, and still allows all the in and out privileges.
Please come back and visit us anytime you are in Charlotte, we would love to you here.

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Reviewed August 12, 2012

this place met and exceeded all expectations! it was modern and clean and the staff was very efficient and friendly. the valet parking was expensive but very convient.the hot breakfast with made to order omlets was wonderful! have to say this was the best place i've ever stayed. my husband is already planning on a return visit! ....cant wait to stay here again!

Room Tip: request a room away from elevators! i could here other visitors coming and going all night...it got...
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  • Stayed: August 2012, traveled as a couple
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1  Thank m_sSat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded August 13, 2012

Thank you for taking the time to leave such a great review of our hotel! We are very pleased you enjoyed your stay and look forward to seeing you back here when you return!

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Reviewed August 6, 2012

The decor is modern and the view was very nice from our 15th floor suite. Room 1510 directly overlooks the NASCAR Hall of Fame and has a good view of the downtown overall. We booked a room online and were really just looking for a place to spend the night while travelling home to Ontario, but were pleasantly surprised when the room, which was comparable in price to others along the way, was a 1 bedroom suite with full kitchen (hardwood floors), 2 TVs, bathroom with large shower, plush, modern decor and lots of floor to ceiling windows everywhere. There was plenty of room for us and our two small kids who slept on the pull out couch. The breakfast is included and was a really good meal with omelette station, bacon, waffles, pastries, fresh fruit, yoghurt, cereal, juice - the full deal. The pool is tiny, but is in a funky outdoor space on the 7th floor. Drawbacks - we are not familiar with Charlotte, but felt that the location was such that we could not walk outside at night with our kids (not sure if anywhere else in the city would have been different). Second, we arrived at night and wanted to use the pool for a short time before it closed at 10pm - the pool area was definitely in need of attention with no clean towels available, used towels laying about (one in bottom of pool), used dishes on the tables and even some garbage on the ground. The pool area is nicely furnished with a large outdoor fireplace, but it would have been nice if it was on. Overall, we were impressed though, staff was friendly and helpful.

Room Tip: Suite 1510 is a gorgeous 1 bedroom, overlooks NASCAR Hall of Fame with floor to ceiling windows.
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  • Stayed: August 2012, traveled with family
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1  Thank Shawkir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded August 7, 2012

Thank you so much for taking the time to review our hotel. We were very pleased that for the most part you enjoyed your stay with us. I do apologize for the state of the pool deck and the pool, there is no reason or excuse for it to be in the state that it was in. We will most definitely discuss this with our employees to make sure it does not happen again.
With our location being part of a large urban area, it would be negligent to say that we are in a 100% safe area. Although we have not had any problems here at the hotel, and our guests have not reported anything back, there is always the possibility of an issue, and you should err on the side of caution. Charlotte itself is a growing city and is becoming more and more pedestrian and tourist friendly. We regularly hold large conferences and conventions in the city (we recently had the International Shriners Convention, and the Democratic National Convention will be here in September) and we give walking directions to the Convention Center, the local restaurants, and attractions.
Please consider us the next time you come through Charlotte, we would love to host you and your family again.

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Reviewed July 30, 2012

This place was really impressive for a downtown hotel. We were in town for one night and stayed on a Friday. The hotel itself is very well located and within walking distance to many great restaurants and attractions. You can't beat the price and the amenities included were amazing.

We stayed in a Studio King room which was well decorated and very clean with many modern touches. The room rate also includes a hot breakfast, but this was no ordinary breakfast—for starters, the food was actually good. In addition to the usual staples (eggs, pancakes, potatoes, breakfast meat), there was an omelette station where you could order a custom omelette made on the spot, numerous pastry options as well as cereals, fruits and beverages.

While I was there, I used the fitness room which was well equipped, and from what I saw of the pool, it looked pretty nice. It's outdoors on the 7th floor and looked more like a pool in a high-end resort than one in a hotel.

  • Stayed: July 2012, traveled as a couple
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1  Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this reviewResponded July 31, 2012

Thank you so much for writing your review of our hotel. It is great you were able to try out the majority of our amenities, and you really liked them!
Please come see us again when you return to Charlotte, we look forward to having you back!

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202-2427 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 180 Hotels in Charlotte
Price Range: $158 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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