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“Friendly, Clean and Quiet”

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Fairfield Inn & Suites Charlotte Matthews
Ranked #62 of 178 Hotels in Charlotte
Certificate of Excellence
Raleigh, NC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friendly, Clean and Quiet”
Reviewed August 30, 2013

Spent one night here and wished I was able to stay longer. I was greeted by a very friendly lady at the front desk upon check-in, The rooms were clean and quiet. The bed was just the right firmness so that my usual lower back pain disappeared. Better than I hoped for. Thank you!!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BargainDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
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150
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2013

Spent one night in Hotel and i have to say it is one of the best Fairfield Inn I have stayed. From the friendly welcome at check-in to the quality of the rooms. Very impressed. This is were i would stay if I have to go back to Charlotte.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Commerce GA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2013

Spent the weekend in Matthews, NC...it was clean and very friendly! Loved the atmosphere there, and plan to return again this comming weekend as well. Thank you Ian, the front desk person, you were awesome :)

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Ginger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boca raton
Level Contributor
176 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 21, 2013

Stayed here for the 3rd time august 11-12, while moving my son and his family up to Charlotte. Greeted warmly by Jaime at the front desk who welcomed us as returning rewards members. She also remembered we had called earlier regarding restaurants in the area that were open late on a Sunday night.
Room was perfect, spotless with everything in working order and located in the part of the hotel we requested on our reservation even though we arrived at 11:00PM. Jaime was still there next morning when we went for breakfast as was Ian who remembered us from the last stay. Breakfast now includes scrambled eggs and sausage with the serving and seating area spotless, and food items constantly being replaced as they are used.
Great staff with a fantastic happy and helpful attitude in a very well managed Fairfield Inn. We wound up talking at the registration desk for some time with Ian, Jaime and Britney just because they were so friendly. Our place to stay in the Charlotte area even though there are other choices closer to my son's home.

Room Tip: Upper floor in the rear gets away from any outside noise.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Notanewbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 19, 2013

A hotel can be excellent in presentation but the staff can make or break your stay. Jamie excelled in making reservation and making my family welcomed and comfortable. We had an issue with our room telephone and she personally came to our room and fixed it herself. Jamie and this hotel made our stay a home away from home warm experience. I have stay here in the past and will revisit.

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank corderas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2013

I travel to Charlotte frequently on business therefore I search for a hotel that meets my requirements for exceptional service, a friendly and efficient staff, cleanliness, comfort and value. This hotel meets all of my requirements and has been consistent over the three years I have stayed here. Brittany Crowder is an outstanding customer service representative and a great example for the entire staff who go the second mile to accomodate every visitor. The hotel's location provides easy access to I-485, I-77downtown Charlotte, Great resturants, including Starbucks and McDonalds are nearby as well as shopping centers, Walmart, Lowes, Home Depot. Burlington Outlet, Ross for Less, Walgreens and CVS are close. The fitness center and pool areas are exceptionally clean and well maintained. Try this hotel on your next visit to Charlotte. DRH Wilmington NC

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 15, 2013

We are used to Marriotts being clean and the service friendly, but even by these high standards we were blown away by this simple little Fairfield Inn in suburban Charlotte.

The hotel was cleaner than clean, and the staff went out of their way to be extra friendly and helpful. (Special mention needs to be made of Morgan, who went out of his way to provide extra attentive service, and to Sonya, who was exceptionally warm and welcoming.)

The hotel is conveniently located: close enough to uptown Charlotte (but avoid rush hour) and close to restaurants.

All the usual Marriott features (or features common to many Marriotts) were also present, including a complimentary reception (free pizza and beer) for guests on weekday evenings, snacks in the lobby, and a hot breakfast.

Only after we had stayed did we notice that this hotel is ranked #2 in Charlotte. With good reason!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nepean_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Property: Fairfield Inn & Suites Charlotte Matthews
Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Fairfield Inn And Suites Charlotte Matthews

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