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“Excellent Staff and Facility”

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Fairfield Inn & Suites Charlotte Matthews
Ranked #36 of 177 Hotels in Charlotte
Certificate of Excellence
Hershey, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Staff and Facility”
5 of 5 bubbles Reviewed June 29, 2013

This 3 year old property looks brand new. Our suite was spacious and had two distinct living areas, partitioned but not completely able to be closed off from others. The beds and pillows were comfortable. The sleeper sofa was a typical sleeper, as I climbed in to greet my 11 yo as he woke: not a horrible bed for a 80 pound kid, but it might be for an adult BUT that is true of most sleeper mattresses.

Every single staff member that we came in contact with, whether alone or in our family of 5, greeted us with a hello and a smile. Every one. Breakfast was typical of Fairfield Inns, as far as selection, but there was always an attendant there filling items or cleaning the area. We were only there overnight, so we didn't use the pool, but this would be a comfortable place for a longer stay.

We were traveling US 77 from Florida to PA and it was about 10 minutes off our route but my husband and I both agreed that it was worth it, even tho we typically prefer to stay right off our route. I would definitely recommend this hotel to anyone traveling through Charlotte.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank eskmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
eskmom,
Thank you so much for your wonderful review of our hotel! We are pleased to hear that you found our facility brand new and well kept. We pride ourselves in ensuring that our place is kept as new as when we first opened our doors! I will pass along your kind words regarding our staff during our next ''team huddle''. We appreciate your loyalty and hope to see you again along your travels! Thank you,
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401 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
north salem, NY
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed June 25, 2013

We came to Charlotte to visit grandma and needed a hotel close to her new condo and the Fairfield Inn was around the corner. There was no sign on the road so it was very difficult to see. If you stay there look for the Sun Suites sign. The staff was incredibly helpful with all of our requests. The room was nicely appointed and clean. The only problem we had was that there was no hot water at 7am for showers. This is a good choice if you need to stay in the area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank merjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
merjoe,
Thank you so much for your review. I am glad to hear that our team took great care of you throughout your stay and that your room exceeded expectations. I have certainly spoken to our maintenance team regarding your hot water issue and I can assure you this will not be an issue again. We appreciate the feedback and use it as an opportunity to better ourselves everyday. We hope to see you again soon. Thank you,
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Mount Pleasant
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

We stayed at the Fairfiield Inn in Charlotte, North Carolina. for only one evening as we were on a short business trip. We definitely would stay here again. The room and bathroom were clean and spacious. I loved the furniture, decor, and the lobby walls and hall carpeting of tropical green and peach colors. Breakfast was fine. Unfortunately we did not have enough time for the hot breakfast. The staff at the desk and in the breakfast room were helpful. For dinner we found a very good restaurant only a few miles away toward Matthews.
The Fairfield's location, however, is difficult to see. The road directly to the inn entrance is not noticeable. I think more signage would help. We were driving west toward Charlotte and missed the turnoff, which is on the left. We had to turn around and to return to the entrance. Later we found an easier way to exit and enter. You can turn at the trafffic light before the Fairfield Inn, as you are going west toward Charlotte. The light is a very short distance from the Fairfield Inn. Then you approach the Inn from the back rather than making the sharp left turn after the traffic light. Once inside the Fairfield Inn you will be glad you arrived.
.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Deejay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
Thank you so much for your excellent review of our hotel. I will pass along your kind words to our breakfast and front office staff. I am glad to hear that your liked our decor package as it has been very successful with our guests. We are looking into better signage for our hotel as we understand the importance of being more visible especially with the amount of out of town guests that we have. We hope to improve this and I am glad to hear that you will be back. Thank you,
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Atlanta, Georgia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

We stayed at the Fiarfield Inn and Suites in Charlotte in a king suite during the weekend of June 21, 2013. The hotel was conveniently located to many restaurants and shopping. Great hotel with reasonable prices. Outstanding customer service.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank SharonD0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
SharonD,
Thank you for your review. We appreciate you taking the time to provide some sound feedback after your recent visit. Our team takes great pride in providing consistently superior customer service and I will certainly share your review during our next meeting. Thank you and we hope to see you again soon!
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Aurora
Level Contributor
166 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed June 20, 2013

This Fairfield is a nice hotel.
But the fact that we found very strange (and inappropriate) items in our room ruined the night for us.

Our kids found:
1. Empty condom box in dresser drawer
2. Two informational "cards" about HIV and syphilis in the same drawer
3. Two unused saline enemas in another dresser drawer
4. Two (thankfully) unused condoms in the nightstand drawer next to the Gideon bible.

Obviously some very strange things happened in this room. The fact that these items weren't cleaned out and removed called into question the cleanliness of the entire hotel. It made us want to bathe in bleach.

Minor complaint - but still irritating - is that we only had three sets of towels for our family of four. When I reserved the room, I specifically indicated four people and extra towels (this happens at every Marriott so I was hoping we'd get a towel for each person).

To their credit, the staff was very apologetic and understanding.

I have stayed in many hotels for both business and pleasure, and this is the first time I've ever found anything like this in a room.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank DGeorges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
DGeorges,
Thank you so much for providing feedback during your recent visit. I am very disappointed to hear that your room was not thoroughly inspected. I have spoken to all staff that were involved with this incident and can assure you this will never happen again. We have since even added a new policy regarding this so this never comes up again. As you probably saw from our ratings, we pride ourselves in providing a clean and comfortable stay with exceptional customer service which has boosted us to the #1 hotel in Charlotte. I hope you can give us another opportunity to show that we are much better than this. If I can do anything for you in the future please feel free to contact me at wes.santos@marriott.com. Thank you,
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Chocowinity, North Carolina
Level Contributor
258 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

We visit the Charlotte area quite a few times per year to visit family, theater, and sporting events. When we do, we seek out the best buy for a Marriott property, and this one often works out the best. The rooms are very comfortable, it is a fairly new facility, and it is well staffed. The breakfast buffet is ok, but, what the hey, its free! Highly recommended.

Room Tip: We prefer a high floors and not near an elevator. Ask for a refrigerator and extra pillows and you w...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, May 29, 2013
Thank you so much for your kind review of our property. I am elated to hear that you have stayed with us several times and we certainly appreciate your loyalty. The next time you visit we will have an upgraded breakfast menu which I am certain you will enjoy. (It will still be complimentary!) We hope to see you soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mint Hill, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Thank you Marieta Bryan for the wonderful experience. We stayed at the Fairfield Inn in Charlotte North Carolina for our wedding night and were taken care of like kings and queens. Marieta Bryan was a true blessing to my new wife and I, before we checked in she picked out the nicest suite with a Jacuzzi and covered the suite with rose pedals, she left us matching robes, slippers and a bottle of wine as a wedding gift. We could not have picked a nicer Mananger to walk into that day to plan a special night for our wedding. We have told so many people this story we would recommend this Fairfield Inn to anyone.
Thank you again ! Many Blessings , the Ric****d Family

  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, June 30, 2013
Thank you so much for your review! I am glad to hear you chose us for this very special event in your life. I am pleased to hear that Marieta went above and beyond for you and your wife and that you have shared your experience with others. We hope to see you again soon,
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Property: Fairfield Inn & Suites Charlotte Matthews
Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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