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Aloft Charlotte Ballantyne
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Reviews (385)
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Reviewed January 30, 2014

Very nice... pet friendly, clean, professional staff. Hotel is kind'a Ikea-ish but very practical and with well laid out rooms. Space is used very economically but comfort is not sacrificed! No extra frills that are usually not used. Basics, but frills available if you want. We normally request "no housekeeper services" for a two or thee day stay, here they give a voucher for their snack area "for going green". Nice touch. Supplied pet bed, bowels and snacks.. 4 l4gg4d kids liked that...

Room Tip: Ask for a room in back... away from parking lot.
  • Stayed: January 2014, traveled as a couple
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2  Thank KerryHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this reviewResponded February 1, 2014

Dear KerryHoliday,

Thank you for writing a review about your stay. We are so happy to know you and your 4-legged friends enjoyed your time with us! We are glad that you were able to “Make a Green Choice” as well. We look forward to your next stay with us!

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Reviewed December 30, 2013

Great location not too far off of the main highway, and right across from a town center with a variety of restaurants and shopping. The staff was very friendly and went out of their way to ensure comfort. Sean and Mike in the lounge bar were great and provided us a lot of information. This was the perfect stop to break up a long road trip.

Room Tip: If the pet friendly option doesn't suit you, just ask during reservation or when you arrive to be placed on a let free floor.
  • Stayed: December 2013, traveled with family
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Thank fell0w_traveler17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this reviewResponded January 3, 2014

Dear fell0w_traveler17,

Thank you for your review! We are thrilled to know that you were happy with our location and the variety of shops around. We are lucky to have Sean and Mike on our team as they are perfect examples of our high level of guest service. We look forward to having you back to our property soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

As noted by other reviewers, the rooms are austere but functional. My room was comfortable, but my sleep was disturbed by an intermittent mechanical humming (not the heating system, which was also not quiet) and people talking and a dog barking. The front-desk staff were very friendly. My checkout email showed an incorrect $1 charge for food/beverage. The staff promised to remove the charge and email me a new receipt. The "corrected" receipt was identical to the original and a follow-up email to the manager was ignored. Eventually fighting the false charge on principle is no longer worth the effort. I have, however, been bombarded by their corporate office to complete a 10-minute survey.

  • Stayed: November 2013, traveled solo
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Thank WizofID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this reviewResponded December 13, 2013

Dear WizofID,
Thank you for taking the time to write this review. It is nice to know your room was comfortable however we apologize that your sleep was interrupted. We would love the opportunity to know which room you were in so we can look into the mechanical noise. As we are a pet friendly hotel, we are happy to make a notation on any future reservations to place you on a pet-free floor. Please contact our Assistant General Manager, Chad Olmstead, at colmstead@aloftcharlotteballantyne.com and he will gladly assist with any corrections to your bill. We hope to have a chance to welcome you back in the future.

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Reviewed December 2, 2013

I'm becoming more and more of a fan of hotels like the Aloft. They focus on providing the necessities in an attractive, functional, yet comfortable way.

Besides the efficiency, we chose the Aloft because they allowed pets and we were in the middle of a road trip down with our dog. Due to weather and traffic, we arrived 3 hours later than expected. We called the hotel and the desk clerk was nice and helpful and let us know they would have a room ready for us.

We ended up arriving at 2am. The service couldn't have been better. They hey handled the check-in efficiently and got me to my room quickly.

Here is where my only complaint lies... we noticed the dog kept sniffing under the bed. We looked under the bed and found a half-eaten sandwich in a plastic container. Normally I would have complained, but we were too tired and the sandwich was in a container versus just tossed under the bed. Still, a let down and dark spot on an otherwise nice stay.

In the end, I'm happy with the stay. The people were great and the service was great. I am disappointed in the room cleanliness and that's what keeps them from the "5 dot" rating they would have otherwise deserved.

  • Stayed: November 2013, traveled as a couple
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Thank eldub1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this reviewResponded December 6, 2013

Dear eldub1999,

Thank you for your review. We are happy to hear that we were able to accommodate you and your furry friend during your stay and that our staff met your needs. We greatly apologize for the cleanliness of your room as we take this extremely seriously and it does not meet our high cleanliness standards. We appreciate you bringing this to our attention. Our refresh team is aware and working to ensure this does not happen in the future. We hope to have the chance to welcome you back to our property.

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Reviewed December 1, 2013

We found this hotel to be noisy with people yelling during the night and dogs barking day and night. Bedding was uncomfortable with a
stiff comforter and overstuffed pillows. Lighting in the room was weird.

  • Stayed: November 2013, traveled with family
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1  Thank Studioc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this reviewResponded December 6, 2013

Dear Studioc,

We appreciate you for taking the time to share your experience. We apologize for the noise you experienced during your stay and thank you for the feedback regarding the bedding. While we are a pet friendly hotel, we will make a notation for your return stay to be placed on a pet free floor. We also have different pillow options so please contact us directly before your next stay so we can change them all to your preference. We hope that you will give Aloft another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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