I had been anticipating staying in this hotel and attending a very special event for three months. By the time I checked out this morning I was absolutely livid and my great time was not so great any longer. I am hoping this was either a very rare occurrence or those reviews are not making the sites.
It appears that I was one of several lucky folks that were placed on the third floor with a wedding party. All the drama started at 11 pm and then started again a little after 2 am and went until about 4:30. Security was outside from what I saw with my own eyes four times and one of those times I called to ask for security to be sent back up. The two rooms directly across from me and one beside me were the worst. The guy across from me kept standing in his doorway and yelling out on and off for over two hours. In additional to his drunken yelling he also kept going from door to door trying to get into other rooms and yelling for them to open up. I think he kept confusing my room with his friends room.
I will be honest I was not feeling very safe at all at this point in the night with all this going on. Security finally threatened to call the police on him if he disrupted anyone again. Never say him again but within 10 min a huge group of people came down the hall and were congregating in the hall and going from room to room yet again laughing and yelling. Security came back yet again and told them to break it up and go to their rooms which they did with more cursing and yelling on the way out.
Needless to say I did not get any sleep last night and left the hotel over an hour later than I was supposed to because I was so tired and had and still have a major headache. Not the best way I wanted to start my long drive in the pouring rain.
At checkout I expressed that I did not have a good stay when asked how my stay was. As soon as they saw which room I was in the cheery atmosphere changed instantly. They absolutely knew what happened over the night and not willing to get into it. I honestly feel like it was an uncomfortable situation for the front desk staff. It was a real shame because the same agent that checked me in also checked me out and even helped me the next day when my key stopped working because it was to close to my cell while I was out for the day. The lady was so friendly and nice.
Unfortunately I was only told so sorry your stay was not so great and offered some free breakfast. I declined because I already had a coupon for additional points or $5 for the market for choosing to go green and I was really running late. Then I was offered some additional points to be added to my rewards card. I have no idea what was added if anything and I did take a Coke from the market café to keep me awake on my drive. Honestly I did not have the time to pursue the issue any further and I am sure the staff was just offering solutions that they have been trained to offer. I honestly expected a lot more from the W brand and Starwood hotels.
This was all very unfortunate because this hotel has a great atmosphere the grounds are well kept and the room was very clean and in great shape. I paid for a great view and got a great view. The rooms themselves are very sound proof in that you cannot hear the people next door but you can definitely hear everything in the halls when people are being loud.
I would suggest to avoid some very unhappy guest in the future to keep wedding parties all on the same floor as much as possible. I know that can be difficult but placing people throughout the middle of that block of rooms was not a good experience for those of us not with there for the wedding.
I have mixed feelings about staying here again. This was by far the worst experience I have had in a hotel and I have stayed in places all over the world. But I did leave a nice note and some cash for the person that cleaned my room. Hopefully they had a better day than I did.
- Official Description (provided by the hotel):
- Celebrate your style at Aloft Charlotte Ballantyne Hotel, set along the grassy greens of The Golf Club at Ballantyne in an upscale lifestyle community, and in the heart of Ballantyne Corporate Park. ... more less
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- Also Known As:
- Aloft Charlotte Ballantyne Hotel Charlotte