Basil has been my favorite restaurant for a long time now but my last experience makes me wonder how a single incidence of rude,obstinate,i-dont-care attitute and i-can-get away-with-it as Im the owner can make me frightened of ever stepping in that restaurant again.
I went with a group of 9 colleagues from office to celebrate one of the good occasions. Needless to say we were all happy and glad about this break. We love Basil food but when our order started arriving the waiter who had taken our order was not serving the food but someone else. He messed up most of our orders but we adjusted among ourselves. Im a vegetarian with no egg no meat no tofu in my order. When my food arrived, I politely asked "is it no egg no meat" even before i saw the plate. It had egg in it. The waiter was angry and said “the note says no meat so did u say no egg?” His voice was so loud and rude, he was almost screaming. I said yes “No egg no meat and no Tofu was what i had ordered for”. He shouted a few more things like now this is a change of order and literally slammed the door and walked into the kitchen. I had enough and said “please cancel my oder as i was in no mood to eat”. The waiter who had taken my order came back and said –“sorry. I cant help it because he is the owner.”
All my teammates had started the lunch and i used all my will power to not walk out of this place. For 2 reasons i did not want to insult the food that was on the table and the mood of my teammates. (not that it was the same when we had arrived)
I wanted to write a complaint in the register but they did not give me one and said they cannot help it as the owner was always like this when stressed. I wonder if he thinks he can get away with this rude behavior because he thinks because they are nice to certain kind of people and can be rude to ceratin other. I do not want to give another dimension to this by referring to it as racial discrimination because I can never imagine him talking to my clients like that and will give the benefit of doubt as a one in case of arrogance.
Next time you are there be mentally prepared for someone to come and start screaming at you for their mistake. Go at your own risk