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“Standards have slipped”

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The Ritz-Carlton, Charlotte
Ranked #15 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Standards have slipped”
Reviewed December 4, 2013 via mobile

I stay here several times a year. Lovely hotel in the round, but this time my visit was less than great.

Problems included laundry going missing, then turning up damaged, and then being lost.

Breakfast here is very nice, but today I could not get anyone to give me some coffee, despite three staff standing chatting twenty feet from me. As I tried to get their attention, I noticed one of them repeatedly wiping her nose on her hand, then her hand on her shirt. Yeuch!

Rooms still lovely, and bathrooms spectacular, but there are some problems with customer service that I can't ignore.

Stayed December 2013, traveled on business
Helpful?
4 Thank Richard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kirkland, Washington
Level Contributor
121 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 30, 2013

This is definitely the best hotel in Charlotte. It's very expensive for what it is, so I wouldn't call it a particularly great value, but if you're looking for something that's outstanding, this is it. They go way out of their way to make the service top-notch. We did have one problem when my co-worker was unable to check in on time. They did very little to compensate for the inconvenience and that was a letdown. It's otherwise a nice place.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TommyJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2013 via mobile

The noise from the epicenter. I have been here a half dozen times and I will have to say I won't go back. The noise from the epicenter on loud nights is insane. They even put sound machines in the room to dampen the noise. Otherwise it was just another Ritz. Please understand when you book here you run the risk of having a bad stay due to noise. Our bed had the vibrations from the music due to the across the street epicenter bar. Be careful staying here!

Stayed February 2013, traveled as a couple
Helpful?
1 Thank StuartKas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 29, 2013

Loved the spa and the special treatment they gave me! I enjoyed a massage and pedicure as well as an afternoon enjoying all the spa amenities! I will most definitely be back!

The hotel is in a great location within walking distance to great restaurants and bars!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
124 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 28, 2013

We had been avoiding staying at the Charlotte location of the Ritz due to there being no club level, and we have been making a HUGE mistake! We were in town for a concert so staying here was more for the location. Each time we come back to Charlotte, we will ALWAYS stay at this hotel.
It is in a fantastic location to be able to walk for drinks, dinner, concerts etc.,
Upon check in we were handed a glass of Prosecco, which was very classy, and they people at check in were friendly and helpful. The foyer is stunning as you are looking down towards the lobby bar. We went up to our room, and we had booked a regular room. It was very spacious and the bathroom was HUGE with a gorgeous tub, dual vanities and a TV in the mirror. Grealt lighting in the bathroom too, along with two additional make up/magnified mirrors. The towels were very sumptuous.
We went downstairs to meet friends in the lobby lounge, and it extended all the way to the back of the downstairs with comfortable/trendy seating, couches and tables. The music was awesome. Has a very European flair to it. The drinks were not expensive at all, and the wine list was really good by the glass. We then went upstairs to the 15th floor to Urban Sip for the cheese and wine hour. This is a really nice room overlooking the city, with again, a really good wine list.
When we came back at night we again went to the 15th floor, and it was packed as a wedding had emptied out. The manager could not have been nicer, and found us seats and a table. Great way to end the night.
Upon leaving in the morning there was coffee and pastries for everyone in the lobby, and the chocolate croissant was a lovely treat. Oh and by the way, the mattresses were heavenly, and we meant to look who made them as we are buying a new one. SUCH comfortable beds!
As always, everyone at the Ritz Carlton were lovely, professional and couldn't do enough for you. Cannot wait to return :-)

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wylie, South Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 24, 2013

My husband and I checked into the Ritz for a staycation as we live close by in Charlotte. The Ritz never fails to make you feel special. Our room was ready ahead of schedule, room service was prompt, housekeeping helped us with all of our requests. I would also recommend relaxing in the rooftop pool and taking advantage of the lobby bar/restaurant. When the staff found out it was our anniversary, they treated us to a free dessert. We also had dinner at BLT Steak, which did not disappoint. Great experience!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ona, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

We came to Charlotte to attend a wedding and stayed at the Ritz Carlton. The minute you arrive you are pampered! Everyone was very nice and helpful. They actually care if you are enjoying your stay. We were on the 12th floor facing the epic center and the only draw back was the noise from outside late at night. The Ritz does have a nice Boise sound system with relaxing music to help drown out the noise. The bed was very comfortable, the bathroom was over the top clean and nice with an added luxury of having a tv in the mirror (which was nice to watch while getting ready) the towels are plush and the bathroom was stocked with extra little supplies. We ordered breakfast in and it was there within 20 mins and set up by a very pleasant woman. Our car was brought down to us by the valet who again was very helpful with directions. This weekend the Ritz offered a complimentary Mercedes to drive at your request for 3 to 4 hours. Who does that?? Over all the Ritz spoils you and I don't want to stay anywhere else! Oh, it was beautiful inside too! From the lobby to the eating areas to the elevators- all top notch! There must be a million dollars in art work!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pocamo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Charlotte

Property: The Ritz-Carlton, Charlotte
Address: 201 E Trade St, Charlotte, NC 28202-2423
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte

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