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“Clean, Quiet, & Friendly Staff”

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The Ritz-Carlton, Charlotte
Ranked #12 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Boston, Massachusetts
Level 5 Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Clean, Quiet, & Friendly Staff”
Reviewed November 11, 2012

While on business in the Charlotte area my husband and I stayed at this hotel, We took the advice of others on Trip Advisor and requested a room on a high floor and away from the street, as the Epi Center can be noisy. We were on the 12th floor in the back of the hotel ( Room 1210) and it was as quiet as can be. We used the couresy driver's service to take us to a breakfast spot (The Original Pancake House...YUM!!) This hotel is great. The front desk staff is helpful and friendly. The room was spotless, and the bathroom is spectacular in size!! I loved the soaking tub and the television hidden in the bathroom mirror. The cost to lodge here is pricey but as with aything else, you get what you pay for.

Room Tip: Get a room on a high floor and NOT in the front. The Epi Center is across the street and can be noi...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seascape500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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649 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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English first
Jonesborough, TN
Level 6 Contributor
303 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed November 5, 2012

My husband and I visited the Ritz Carlton for brunch last Sunday at the Bar Cocoa. The food was terrific! The service was excellent!

We both had the Crab Cakes Benedict -- fabulous! I had the French Onion Soup and he had the She Crab Soup. Afterwards there were delicious pastries. How can you go wrong?

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank GenghisKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
Reviewed October 28, 2012

Prior to our stay, I read other reviews and was impressed with offers of extra touches. While ours was not the same experience, it was still a very professional arrival and check-in. We took the advice of another traveler and asked for a high floor in hopes of avoiding the referenced street noise. We were offered a room on the 12th floor and accepted it in the hopes of a quiet night's sleep. Unfortunately, we came home exhausted after our Friday thru Sunday stay as we got zero sleep. The noise did not subside until 4:00 am each night. Despite trying to drown out the street noise with the television, it was overpowering. The upside of the street noise is that you are conveniently located if your purpose it to party all night;)

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NCTraveler855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlotte
Level 6 Contributor
122 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed October 21, 2012

If this hotel was in NYC, I would give it 4 stars. But in Charlotte, you have the Westin and The Ritz in terms of upmarket properties. Here's the quick down and dirty. It's new, modern, convenient, and the staff is polite. The rooms are very big considering it's a center city hotel. The bathrooms are also very large and have a TV built into the mirror. I believe the Dallas Ritz is another property that boasts that little surprise. In addition to coffee in the room, they have an instant expresso machine as well. The linens are standard Ritz frette sheets and the TV, Bose Radio, Nice Chair and amenities are what you expect for a AAA 5 star property. The offer small bottles of brand drinks in the room. I don't really drink, but I know $59 for a mini bottle of Grey Goose is a bit of "bad profit". But hey, if you need a drink in the desert how much would you pay for water? Valet is the way to go because parking is a nightmare uptown and worth the hassle. If you want to stay in a place where you wake up refreshed, this would be the place.

Room Tip: There are a lot of breakfast places in the close area....wouldn't recommend eating at the proper...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank brianparsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany NY
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 8, 2012

I've stayed at a number of different Ritz properties, domestically and internationally, and am a huge fan. The Charlotte hotel is a little off the standard. The staff is not quite as sharp and professional as I have experienced and the overall attention to detail is just not there. Don't get me wrong, it is still a lovely place to stay and I would not have made a different selection, but when you have become accustomed to universal brand perfection it is a little odd to have an experience that is 'less than.' It's the little things...First, three college aged (?) waitresses standing around the lobby lounge giggling, gossiping, and talking way too loud. It was a Saturday night at around 5:30 and there were only about a dozen people in the lounge area. One of the three expressed her disappointment with the situation..."My God, this is so sad in here!" Second, the linens on the bed are lovely quality and soft but don't smell nice. The Ritz is usually ALL about aroma. Third, no newspaper and no offer of a paper. Now, certainly I can ask for one and they will send it up but...that's not perfection. Lastly, and this is a REAL pet peeve of mine, there is a daily charge for WIFI...in an executive suite...really guys?!?

Room Tip: Stay away from the flagpole in the front of the building...it bangs all day and night!
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Fosdyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, TN
Level 5 Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 30, 2012

Terrific Ritz and consistent with others around the US. All of the amenities and service you would expect. Location is great. Standard roooms are roomy and well appointed. Meeting facilities are great.

Stayed July 2012, traveled on business
Helpful?
Thank Eurorunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Wylie, South Carolina
Level 3 Contributor
12 reviews
6 hotel reviews
Reviewed September 26, 2012

Super friednly and helpful staff. A fun and cool bar with a great atmosphere. The bathrooms were nice because they were moder. The bedrooms however were a little outdated to be a Ritz in my opinion. Grat location. Can walk to a bunch of places to eat and grab a drink. Walking distance to Epi Ceneter.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Charlotte

Property: The Ritz-Carlton, Charlotte
Address: 201 E Trade St, Charlotte, NC 28202-2423
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 
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Also Known As:
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