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“Amazing stay and upgrade!”

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The Ritz-Carlton, Charlotte
Ranked #18 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Lexington, South Carolina
Level Contributor
190 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Amazing stay and upgrade!”
5 of 5 bubbles Reviewed October 31, 2011

Getting an upgrade (AMEX Platinum) was my first surprise, and when I opened the door to see my (2) room suite.....ZOMG! Everything looked new and was pristine. First, there was the foyer with my tea and european coffee machine with an adjacent powder room with amazing hi-tech lighting. My living room area was full size with all the bells and whistle electronics, then the bedroom with Frette linens and more bells and whistle electronics. The bathroom was the size of a small bedroom, with giant soaking tub, and separate rain shower, and Bulgari bath amenities.

The hotel was amazingly modern with a wonderful restaurant, a great tapas/wine bar, fabulous spa and fitness center, pool area, and lovely lounge areas throughout. Customer service was outstanding as well, and I really liked the convenience of the Valet services. An extra surprise was the home-made ice cream served in the lobby each afternoon.

Overall, a perfect stay at this amazing hotel! I am looking forward to planning another trip in the near future.

Room Tip: Ask to see if an upgrade is available.
See more room tips
  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 reviews from our community

Traveler rating
    417
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    36
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    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • German first
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English first
Southern US
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed October 27, 2011

Without a doubt, a great hotel in the middle of downtown-probably the best in the city. Walk across the street to the epicenter for a late movie. Great service. Green hotel. Rooms very clean and well appointed. Can't go wrong here. Hotel less than 2 yrs old.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wetravelthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 20, 2011

No doubt this is one of the best hotels in Charlotte Uptown. Courteous staff; well-appointed and generously-sized rooms. Oversized work desk with power/ethernet/USB outlets and stationary items. I am extremely impressed with the in-room internet service - it's the fastest I've ever seen in a hotel, for a very reasonable $9.99 daily charge (for hotels this class).

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xGaryx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 17, 2011

The front desk couldnt have been more accomidating. I had lost my wallet on the plane and they took so much care in getting all my id and credit credits cancelled and replaced. Not only is this a lovely hotel, but I will never forget what a spectacular staff they employ. Thank you!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elizabeth m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed October 12, 2011

We traveled to Charlotte, NC for a pro football game. It was a very short stay, just two nights. But we didn't want to leave when our stay was over. And had we known how delightful the hotel and stuff were, we would have booked a longer stay. Each staff person we encountered was warm, friendly and helpful. They seemed to somehow anticipate our needs. I would highly recommend this top notch hotel.
We booked the Parlor suite room 1011. The highlights: It's a REAL suite. Not just one big room. Separate living room and bedroom. It even had a half bath. The full bath was so nice, that I wish I could have taken it home with me. The bed was luxurious. The room was spotless. And they have the best in-room coffee that I've ever had.
The only issue with room 1011 would be that if faces the Epic Center and the noise from there is major. If you're a light sleeper, this is NOT the room for you.

Room Tip: If you're a light sleeper, ask for a room that is not across from the Epic center.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ringluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 10, 2011

After a long journey coming from Midtown, GA landing at this hotel was the ultimate treat! It's a new Ritz so the room has the newest technology and updated comfortable amenities. There's even a high end espresso maker for use! The room was spectacular! Great roomy bed and the bathroom was remarkable. We felt so relaxed and didn't want to get up and head to the airport leaving behind such a relaxing place. At night we walked across the street to the Epicenter and we popped into many restaurants and bars. The sushi spot is the best. Checking things out was fun! We even made it to a rodeo next door and headed back to our hotel and again the Epicenter.

One thing, if you are looking for a quiet hotel, this hotel is not going to be good for you unless you ask to face the opposite direction. The noise is loud until the bars close. In the morning it was loud as well. This didn't bother us as we were enjoying the fun town.

We would stay here again next time we are in Charlotte!!!

Room Tip: Top floor opposite direction of the Epicenter for less noise.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreamyVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, NC
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed September 29, 2011

Overall the hotel property and staff were great but it is right across the street from the Epicenter in uptown Charlotte - http://epicentrenc.com/

The Epicenter is super loud on weekend nights until 1 or 2 am. The Ritz puts sound machines in each room.

So you have a choice. Stay awake listening the sound machine or stay awake getting blasted from the epicenter.

I will not stay here again on a weekend

Room Tip: No real good views from this hotel, get room away from trade street for lower noise
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fdevita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Charlotte

Property: The Ritz-Carlton, Charlotte
Address: 201 East Trade Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 
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Also Known As:
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