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“Clean, Excellent Service” 4 of 5 stars
Review of Hampton Inn and Suites Charlotte Airport

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Hampton Inn and Suites Charlotte Airport
Ranked #14 of 177 Hotels in Charlotte
Certificate of Excellence
Charlotte, United States
1 review
“Clean, Excellent Service”
4 of 5 stars Reviewed March 1, 2014

I stayed at this hotel because of a last minute change of plans. Price was a little high, but manageable. Shuttle Service was prompt and the driver that picked me up from the airport was very personable and enjoyed talking with him on the short trip back to the hotel. I would not recommend using the 1-800 room service (not affiliated with the hotel). My meal was one of the worst I ever had and ended throwing out most of it. Service, Cleanliness, Breakfast, and comfort were all above average.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, March 4, 2014
Dear Jason M.

I would like to thank you for sharing your experience.

I am pleased that we at the hotel were able to impress you with our service and product.

I am trouble that our partner providing food service left you dissatisfied. I have reached out to your via email and would like to discuss the matter further.

I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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826 reviews from our community

Traveler rating
    526
    194
    56
    27
    23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Paris
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed March 1, 2014

Free shuttle to and from airport. Hotel looks new. Nice clean room. Great breakfast with lots of choices. Big indoor swimming pool.
You do hear the planes a bit, but guess what, you're close to an airport!

Stayed July 2013, traveled as a couple
Helpful?
Thank cmdpc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, March 4, 2014
Dear cmdpc;

The entire team would like to thank you for sharing your experience about your stay.

I am pleased that we were able to meet with your expectations and trust that should your travels bring you back to our area, you will once again choose our hotel for your place to stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

We had to find a hotel near the Charlotte airport at very short notice, when we ran into flight delays out of Washington. I booked this hotel online, and we arrived travel-frazzled and tired. The hotel is clean, the beds comfortable and the linens clean and comfortable. Incredible value at this price point!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Lorraine Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, February 21, 2014
Dear Lorraine Y,

I am so pleased that we were able to meet with your expectations.

The team strives to ensure that we provide a great product with exceptional service.

We hope that should your travels ever brings you back to the Charlotte area, we will be your first choice in accommodations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Island, North Carolina
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 18, 2014

I have used this hotel several times when my flights have been cancelled in CLT since it is very convenient to the airport. They have a shuttle that will pick you up and return on the following morning.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, February 21, 2014
Dear Jean H,

I am pleased that you have been giving us the opportunity to be your choice when you are in the Charlotte area.

We continue to look forward to your staying with us during your visits to the Charlotte area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conneaut, Ohio
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed February 16, 2014

Service is friendly, the rooms are clean, the rooms are nice, the bed is comfy, I like staying here. Very close to the airport so it is handy to use when you have to catch an early flight. I will use this hotel again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank OhioRich60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, February 21, 2014
Dear OhioRich60,

I am extremely pleased that our team was able to exceed your expectations here.

We all would like to thank you for sharing your experience about your stay and we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed February 12, 2014

The staff was very friendly and they made sure that we got the shuttle service we needed to and from the airport! The rooms were clean and the beds comfortable. I would recommend this Hampton Inn to all who are using the airport and city. Overall great job!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, February 21, 2014
Dear Brian L,

The Hampton Inn & Suites, Charlotte airport team would like to thank you for sharing your experience with us.

We hope that during your next overnight stay in the Charlotte area, you will once again choose our hotel as a place to stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst, North Carolina
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 4, 2014

The location of this hotel is perfect if you need to catch an early morning flight or stay over after a late-night one; however, it is very obvious that you are close to the airport as there is a lot of airplane noise and it is loud in the guest rooms. Take along something to help you sleep if noise bothers you. We also paid extra to make use of the airport shuttle, and our travel to the airport was quick and easy. On our return, however, after we located our bags and called the hotel, we were told it would be thirty minutes before the shuttle would pick us up though the hotel is not five minutes from the airport. We had not been informed that the shuttle only ran on every half-hour or any other kind of schedule. The shuttle bus did not pull in where we had been told to wait, and this necessitated hustling down the sidewalk to catch the bus before it left. By then, we were tired, cold, and just ready to be on the road home.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank LibbyC1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, February 21, 2014
Dear LibbyC1953,

I wanted to take a moment to thank you for sharing your experience with us.

We use all of our feedback to continually improve upon the service and product that we offer.

I would like to apologize for the miscommunication as to the pickup area upon your return.

Again, thank you for sharing your experience and I would like to invite you back to show you what our Hampton is all about.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Charlotte Airport

Property: Hampton Inn and Suites Charlotte Airport
Address: 2731 Little Rock Rd, Charlotte, NC 28214-3020
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Charlotte
#15 Romantic Hotel in Charlotte
#42 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Charlotte Airport 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Hampton Inn and Suites ... more   less 
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Also Known As:
Hampton Inn And Suites Charlotte Airport Hotel Charlotte
Hampton Inn Charlotte

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