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“worst microtel i have ever stayed in”

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Microtel Inn & Suites by Wyndham Charlotte Airport
Ranked #138 of 177 Hotels in Charlotte
Cayce
Level Contributor
3 reviews
“worst microtel i have ever stayed in”
1 of 5 bubbles Reviewed March 5, 2013

This microtel was the worst ever, i got there on a thursday to stay til sunday, first the elevators was broke, my room was on the third floor and they wouldnt give me one on the first, then the room walls paint was coming off. then the light wouldnt work took a day and a half to come check, then the housekeeper left my room open after they cleaned it, the next day i ask them to empty trash they didnt do that. I will never ever go to that hotel again, the staff was friendly but they seem to just be there to have a job.. the mircrotel on banner, off sunset now that the best mircrotel ever the staff there were great, the hotel was clean, and nice will go there for now on.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelairport, Front Office Manager at Microtel Inn & Suites by Wyndham Charlotte Airport, responded to this review, March 9, 2013
Thank you for your review
Im sorry to hear about your stay at our hotel, and I would like you to know we try our best to make sure every guest gets what they need and they are happy during their time with us, I hope you can understand sometimes things are out of our control, such as the elevator, we would never want our guest to get hurt so we have to make sure it is working properly. Since your stay here we have fixed our elevator and we have some new employees that were better trained in customer service, so please reconsider staying with us in the near future.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 reviews from our community

Traveler rating
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    270
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Beloit
1 review
2 of 5 bubbles Reviewed March 1, 2013

This hotel needs a definite remodel. The elevator was broken so after putting us in a second room floor we discover the room is labeled non-smoking, but, clearly several guests have been smoking in the room, the folded back sheets had something on them and the walls dirty. The front desk clerk gladly moved us to a nonsmoking first floor room. This room was truly nonsmoking and somewhat cleaner.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Joeann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelairport, Front Office Manager at Microtel Inn & Suites by Wyndham Charlotte Airport, responded to this review, March 3, 2013
Thank you fo your review
I want to thank you for letting our staff know about the issues in the room and giving us a chance to correct them. We are making alot of changes to our property and we encourage you to continue letting us serve your lodging needs, we would love for you to stay with us in the future.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Charlotte Airport

Property: Microtel Inn & Suites by Wyndham Charlotte Airport
Address: 3412 Queen City Drive, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #138 of 177 Hotels in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Charlotte Airport 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Microtel Inn Charlotte Airport Hotel Charlotte
Microtel Hotel Charlotte Airport
Microtel Charlotte
Charlotte Microtel

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