I've stayed at this hotel several times in the past and always had a good experience so when I was unexpectedly stuck in Charlotte due to flight cancellations I checked the Marriott app and was pleased to see a great rate for this hotel. The check-in was efficient and friendly. When I got to my room I realized didn't have my cell phone. Using the find my phone app, I realized I had left it in the taxi. Front desk staff Tammy McCoullough and Yvonne Rumley quickly volunteered to call the cab companies to get in touch with the driver to retrieve the phone. Here's where Yvonne really stepped up. She refused to quit, even driving me over to the airport at 1:30am to get the phone when the cab company was uncooperative. I was blown away! She had a can-do positive attitude and made it clear that she would do anything in her power to help a hotel guest. Prior to this experience, this was my preferred hotel. Thanks to Yvonne, this is now the hotel I will use every time I come to the Charlotte area.
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- Also Known As:
- Renaissance Charlotte Hotel Charlotte
- Charlotte Renaissance