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“NICE HOTEL - PRICEY HOTEL”

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Renaissance Charlotte Suites Hotel
Ranked #42 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed November 23, 2013

Don't let the entrance fool you...this is a very nice hotel, conveniently located by the airport. Loved the reception layout and the relaxing atmosphere from the minute you step through the doors. In reality, this hotel is similar to the Embassy Suites minus the manager's reception and free breakfast. If you want to enjoy a drink or a nice dinner be prepared to pay as if you were at a five stars lounge or restaurant. Yes, they charge for parking. My room was nicely decorated and clean. The internet was very slow and frustrating, albeit paying for the so called "enhanced high speed". Overall, staff is really nice and the hotel is nice, but pricey compared to others in the area. I may stay here again, if no other choice in the area.

  • Stayed: November 2013, traveled on business
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1  Thank H V R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded December 16, 2013

Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your patronage, and we welcome the opportunity of serving you again during your visit to the Charlotte area.

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534 - 540 of 895 reviews

Reviewed November 19, 2013

Very few hotels I've encountered have the ambiance and quality of this hotel. The room was extremely comfortable, and the "rock work" water features in the lobby made the atmosphere immediately relaxing. The room was quite large, and the mattress will put you to sleep instantly! The only downside to the room was that the bathtub was smaller than expected.

The major downside to the stay was the cost. There is a parking and internet usage fee, the latter of which hurts if you have to use the internet for business and are on a tight budget. The food in the hotel's restaurant was excellent but the price was jaw-dropping.

The staff was wonderful, and in particular Tim R, one of the doormen, could not have have been more pleasant. His cheer and helpfulness will no doubt make the day of any who meet him!

  • Stayed: November 2013, traveled on business
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1  Thank Benjamin_RH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

Receiving feedback from our guest enables us to improve on how we can accommodate all of our guest a little better upon each visit. We will look into concerns with the appropriate department (s), and we welcome the opportunity of serving you again!

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Reviewed November 15, 2013

From the hotel room to the restaurant, we loved it! Friendly and helpful staff made our stay great! Especially at the Clock Tower Restaurant, Stella Tsanova and Nathan Hammer were great! They were very attentive to our needs. Our order was completed perfectly. We would definitely recommend this hotel and restaurant to our friends and family.

  • Stayed: November 2013
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Thank Abusick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

Thank you for taking the time to write a review in regards to your recent stay at the Renaissance Charlotte Suites Hotel, and I will surely pass your comments to noted staff members. We appreciate your patronage, and we welcome the opportunity of serving you again during your next visit to the Charlotte area.

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Reviewed November 15, 2013

Very Surprised by the size of the rooms at this property compared to their price. It was a very good deal and great property. Stayed here a few times over the past few months and the only negative I found was the room service. Ordered a club sandwich and a soda, the plate came to the room with no condiments, water, or ice. Used to those items being on a tray. Must say it was a small problem but kept it from being perfect. On the other hand the lobby bar is awesome, a must see while there. Thanks again for the great service!

Room Tip: Rooms overlooking the atrium are nice.
  • Stayed: October 2013, traveled on business
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Thank PhoenixTravler_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

Receiving feedback from our guest enables us to improve in areas of concern. Guest satisfaction is one of our major goals, and we appreciate you taking the time to tell us about your stay. Thank you for selecting our hotel, and we look forward to serving you again in the near future!

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Reviewed November 10, 2013

I have stayed here on three separate occasions for a week at a time this year and each time has been a great experience. I look forward to my next business trip!
Check-in staff are great and courteous, the front doormen are very helpful in getting us a car to our destination on time and direct.
The Atrium attendants Evelyn(!) and Kristina(!) have gone out out of their way to make sure our group was taken care of each and every time we have visited on business. A definte pleasure when a group from different countries get together for afterwork decompression!

Room Tip: I prefer the central room as you get off the elevators. The only difference is no front windows to...
  • Stayed: September 2013, traveled on business
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Thank KevG1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

As a business traveler comfort while away from home is key, and I am happy that you where able to find it at our hotel. I appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am fully aware that you have many choices in hotels, and Iam happy that you have continued to choose our location.

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Reviewed November 7, 2013

There was a girl named Ashley who served me at the restaurant. she was so delightful, helpful and went the extra mile to make me feel special thx so much!!
Enjoyed my stay...lovely atrium and was so great for business discussions in. A very relaxing stay!

Stayed: October 2013, traveled solo
1  Thank KSullivan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am fully aware that you have many choices in hotels, and I am happy you have chosen out location. We welcome the opportunity to continue serving you again in the near future.

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Reviewed November 5, 2013

This Hotel was great!! Very Clean! Rooms were GREAT!! My kid lost his wallet and Stanley the driver of our shuttle bus was very nice and even found his wallet and turn it in to the front desk! Thas was one excited 13 yr old that thought he lost all his money and his wallet.. Thanks again and I will definitley stay there again!!

  • Stayed: November 2013, traveled with friends
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Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded November 20, 2013

I am happy to hear that your inconvenience was changed from a negative experience to a positive one by one of our staff members. Guest satisfaction is one of our major goals, and we are happy that Stanley exemplified this. I will pass your comments to noted staff member, and welcome the opportunity of serving you again on your next visit into the Charlotte area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites Hotel

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range: $122 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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