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Renaissance Charlotte Suites Hotel
Ranked #42 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed September 11, 2013

The hotel was great. Had dinner and drinks as well. Evelyn and Kristina were awesome. A must stay when I'm in Charlotte. They were very personable and attentive to all of their guests. They made so many out of towners feel at home.

  • Stayed: September 2013
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Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

I am very happy that our staff members went above and beyond in providing you with great customer service. Guest satisfaction is one of our major goals, and I am happy that Kristina and Evelyn where able to assist. I appreciate you taking the time to tell us about your stay, and welcome the opportunity of serving you again in the near future.

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582 - 588 of 901 reviews

Reviewed September 8, 2013

we just stayed at the Renaissance Charlotte Suites Hotel and had a wonderful experience. We arrived about 10:00 pm tired and hungry and were delighted to find the bar open and serving food until 12:00. Our server Ryan was very helpful in our choice of food and beverage. At the front desk Yvonne was also very welcoming and helpful. The lobby is beautifully decorated and consisted of the bar, restaurant and sitting area making it very convenient. They also had pretty glass elevators and the suites were lovely. We will stay there again.

  • Stayed: September 2013, traveled with family
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Thank sandyg100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

Guest satisfaction is one of our major goals, and I am happy that our staff was able to make your experience with us enjoyable. Thank you for your continued patronage with us. We look forward to the opportunity of serving you again during your next visit to Charlotte.

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Reviewed September 5, 2013

I have not one complaint about my entire stay. From the cleanliness to the friendliness of the staff my stay was full of pleasure. I will say the bar tender Kristina Evelyn went out of her way to be helpful and joyful. I insisted on getting her name to make a review on her to share how wonderful she was. Thank you all for making my stay so delightful!

  • Stayed: September 2013
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Thank Annaj73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

Comfort while away from home is key to travelers, and we are happy that you were able to find that at our hotel during your recent stay. Your positive comments will be passed to noted staff members. Thank you for selecting our hotel, and we look forward to serving you again in the near future.

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Reviewed September 3, 2013

Kristina and Evelyn provide fantastic service and a fun atmosphere. Food and drinks make it a complete night. Thanks for making a long day a great evening with quick service. It is a fantastic business hotel with great van service from the airport.

  • Stayed: September 2013, traveled on business
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Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

As a business traveler when looking for a hotel I know that location, convenience and customer service is key, and I am happy that you where able to find everything you needed. I will pass your comments to noted staff members. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area

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Reviewed September 3, 2013

Free is nice. There was no charge for parking. Two large vans depart as scheduled from the front entrance. No worry getting to airport on time. Gave the front desk info. on my car location and we were on our way. Vans run 6am - 12am every half hour. You might want to stay clear of parking spaces near a tree - noticed that birds "nailed" some cars.

Stayed here after we returned and thought all was in order. We had a good time. Clean entrance, rooms and so forth. Elevators worked well - minor wait time. The staff went out of their way to make you feel "at home".
Sean at the bar comes from a family of "pub owners" and was a "good fit" for the bar/lounge - well, except for his pick of football teams!

  • Stayed: September 2013, traveled as a couple
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Thank US51908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay and the service you received from our staff. We welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!

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Reviewed August 28, 2013

Not in the part of town where "everything" is happening - but it's conveniently located just off Billy Graham Parkway near the Charlotte-Douglas International Airport.

The hotel is rather large, and is built almost exactly an Embassy Suites hotel...so much so that I asked if that was it's origin. Almost all rooms open to an inner atrium. Hotel rooms are very comfortable and clean, and hotel staff is very friendly and accommodating.

All rooms are suites with separate living rooms.

Parking lot has lots of trees - be careful not to park under one unless you want your vehicle to be bombed by birds....mine was covered with poop after the first night!

  • Stayed: August 2013, traveled on business
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Thank StevenVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded September 19, 2013

Receiving feedback from our guest enables us to accommodate all of our guest a little better upon each visit. Thank you for taking the time to write a review in regards to your stay, and we look forward to the opportunity of serving you again during your future visit into Charlotte area.

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Reviewed August 26, 2013

Kristina Evelyn

What a PRO! Warm, Friendly and Extremely customer focused! Looking forward to my next visit.

I also ordered Dinner, and without asking I had another serving of Blue Cheese Dressing as the first helping was obviously in sufficient...

As I said, just really in tune to her customers... Nice Job Kristina

The one who order the Stinger...

  • Stayed: August 2013, traveled on business
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Thank ghalow59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this reviewResponded August 27, 2013

We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay and service recieved by our staff. We welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites Hotel

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range: $113 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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