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“It was fine for a 'Name your own price'”

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Renaissance Charlotte Suites Hotel
Ranked #36 of 178 Hotels in Charlotte
Certificate of Excellence
New Albany, Indiana
Level 1 Contributor
3 reviews
3 hotel reviews
“It was fine for a 'Name your own price'”
Reviewed August 13, 2012

My son and I stayed here for a Saturday night get-away. We phoned the hotel at 8:20 pm from the airport after we retrieved our luggage to make sure they could pick us up. We were told the bellman leaves at 8:30, so we proceeded to curb D from as instructed. At 8:55, the van had not yet arrived so we took a $14 cab ride instead. The clerk who checked us in offered no apology. She asked how long we had waited and said he usually leaves every 1/2 hour. No offer to refund our cab fare was made.

Restaurants are overpriced. Bottled soft drinks are $2, which is fairly reasonable given typical hotel prices. Pool was nice, if not a bit chilly. My son came down with ear and eye infections the next day. My living room had a desk, but no chair - not very functional.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phx_Traveller_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 17, 2012
I would like to extend my deepest and sincere apologies, and regret the inconvenience that you experienced at our hotel during your recent stay. I am fully aware that you have many choices in hotels, and we are grateful to have taken the time to inform us of the inconvenience. We will look into this with the appropriate department (s), and we welcome the opportunity of serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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878 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Gainesville, VA
Level 2 Contributor
5 reviews
Reviewed August 12, 2012

Things started off a positive note before even arriving when we had registered through another event tool but when we contacted reservations directly Ebony was patient, exacting and friendly while expeditously getting things on track for our stay. Our room was great and the service through out our stay was wonderful. The enitre staff was friendly food service was consistent and excellent. The buffett that they did for our business group was over the top. Great place to stay and conference.

Room Tip: Facing the front nice wooded business park view and you don't hear the planes from the airport b...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 17, 2012
We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Guest satisfaction is one of our major goals, and we are happy we were able to make your experience with us enjoyable. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2012

I stay in a lot of hotels across the country and the staff here is super. Especially Kris and Emma ,the lounge attendants, and Bobby at the front desk. Absolutely the best. Very friendly the moment you walk in, makes you feel at home

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schroyert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 17, 2012
Comfort while away from home is key to travelers, and we are happy that you where able to find that at our hotel. I will pass your comments to noted staff members. Thank you for selecting our hotel, and we look forward to serving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
richmond
Level 4 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 6, 2012 via mobile

So beautiful inside and out! The customer service was excellent, just superb! The food was awesome! Suite was so spacious and the bed extremely comfortable! Just loved it! Only complaint was the parking spaces are extremely small, very hard for us o park our suv, we had to park in two spaces in order to have room to get in and out of the truck and we are fairly small people so that should tell you how small the spaces were. Other than that they get 5 stars!

Stayed August 2012, traveled as a couple
Helpful?
Thank LaGreta a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 7, 2012
We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay, and we welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2012

My wife and I slipped away for a rest and we were really pleased with the reception, amenities and the helpfulness of the staff and general manager in making sure we wanted for nothing. Before we arrived Ebony was very helpful with our reservation and she set the tone for a smooth reception. Mr Varian picked us up from the airport and gave us information on sights and local events. He also shuttled us to the rail. Angela and Faleesha welcomed us with a smile and provided us information and answered all of our questions. Mr Wissa and Mr Roddey inquired, everytime they saw us, if everything was alright and did we need anything. They both were very professional and caring. This is the first time in our many years of travelling, to include 21 years in the military, we felt genuine care and compassion from the entire staff at this hotel. We will be back and highly recommend this property for your next stay. The rooms were spacious and comfortable.

Room Tip: The room we had was perfect with a view
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 7, 2012
We appreciate you taking the time to tell us about the lasting impressions our staff members left you with. I will surely pass your comments to noted staff members. We are glad that you had such a wonderful experience during your stay. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 2, 2012 via mobile

I love it here. We always choose this hotel. I am coming to visit Charlotte soon and have a reservation at the westin downtown because the rates are higher than usual but I kind of wishing it would be here instead... I love the extra space and room with 2tv. Also mini fridge.. Free parking is a plus although it can be hard to find sometimes. The bars is nice ok prices for drinks.... Everyone is always nice.. The only thing I dont like it having to pay for Internet...this should. E free st all hotels it's 2012.. But other than that it's awesome here..

Stayed July 2012, traveled with family
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 7, 2012
Thank you for taking the time to write a review in regards to your recent stay at our hotel. We look forward to serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, VA
Level 5 Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 1, 2012

If you expect a well-run hotel from Marriott, you'll get it here. The suite layout is similar to an Embassy Suites room with a living room area with pull-out couch, desk, and TV, bedroom in the back, and in between is a large bathroom and the microwave, mini-fridge, and sink. The beds were OK, but doubles, not queens. Rooms, hallways, and grounds were clean. It is ridiculous that you have to pay for internet access in your room (it's free in the lobby) when most smaller hotels provide it for free. Free parking, but not breakfast.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3pltdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, August 7, 2012
Receiving feedback from our guest enables us to accommodate all of our guest a little better upon each visit. Thank you for taking the time to write a review in regards to your stay, and we look forward to the opportunity of serving you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites Hotel

Property: Renaissance Charlotte Suites Hotel
Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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