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“The Clock Restaurant”

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Renaissance Charlotte Suites Hotel
Ranked #36 of 178 Hotels in Charlotte
Certificate of Excellence
Fort Myers, Florida
2 reviews
“The Clock Restaurant”
Reviewed June 25, 2012

My husband and I stayed at this hotel for a few days. We went to the Clock Restaurant which is located in this hotel. Our waitress for two nights was Elizabeth. She was very personable, friendly, and we had excellent meals with her recommendations. The first night she was very busy, but did an excellent job with making sure we were always taken care of. Our second night, we specifically asked for her because she was so pleasant and professional. We thoroughly enjoyed our stay and she was a huge part of that.

Room Tip: We stayed on the 7th floor and beds were very comfortable and hotel was extremely quiet. Will defin...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Peggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, July 20, 2012
Thank you for taking the time to write a review in regards the service that you received during your recent stay. Your comments will be passed to noted staff members. We appreciate you taking the time to tell us about your stay, and we hope to see you once again on your next trip into Charlotte.
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878 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Traverse City, Michigan
Level 5 Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 24, 2012

Spent one night waiting for a flight out of Charlotte. It is a well appointed, comfortable, and convenient hotel near CLT. The rooms are most comparable to the standard Embassy Suites lay out. Two LCD televisions, separate bedroom with one King or two doubles, and living-room with queen sofa bed and lounge chair. Also had a small refrigerator. As a Marriott Rewards member, had access to Concierge Lounge and breakfast in the restaurant. Ample free parking and medium sized indoor pool. Staff was friendly and responsive to our needs.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kokodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
We appreciate your patronage, and thank you for taking the time to write a review about your experience at our location. We welcome the opportunity of serving you again during your next visit to the Charlotte area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 24, 2012

A nice hotel with clean spacious rooms. Check-in was very quick. The gym facility was well maintained, as was the pool. The only con is that breakfast is not included in the price and all the options from the menu, whether in the restaurant or room service, were overpriced.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camille L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
Receiving feedback from our guest enables us to improve in areas of concern. Guest satisfaction is one of our major goals, and we appreciate you taking the time to tell us about your stay. Thank you for selecting our hotel, and we look forward to serving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level 6 Contributor
123 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed June 17, 2012

We stayed as a family for just one night recently on an overnight layover through Charlotte - it was convenient to/from the airport and the shuttle service was convenient - waited about 15 minutes at the airport for the shuttle, no wait in the morning to go back. The room was clean and large, bathroom was clean but only one sink and fairly small for the size of the room. Double beds which are tough for 2 adults, but one of our kids slept in the small sofa bed so they did not have to sleep together. We arrived too late for any food at the hotel and nothing within walking distance, but the front desk was very helpful in giving us info on how to get food delivered. There was a large group there for a tournament which made the lobby busy and loud, but the room was quiet. Reason for not being rated higher are lack of free breakfast, which so many other hotels offer, and there is a charge for internet use. But if these are not important to you and you need to be near the airport this is a good choice.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingagain08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
We appreciate you taking the time to tell us about your stay and your concerns. We welcome the opportunity of serving you and your family again in the near future. Thank you for selecting our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer, MA
Level 6 Contributor
132 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed June 14, 2012

Stayed at the Renaissance Suites for a conference. The rooms are HUGE! Really they are suites with separate desk/TV/sitting room and a separate bedroom.
Staff at the hotel and conference was fantastic. The meals at the conference were excellent, though I did not eat in the hotel dining room.
There are very few options for dining within walking distance of the hotel.
The hotel runs a shuttle bus from the airport, and shuttle service was fairly quick and friendly - it took about 20 minutes after my call at the airport for them to arrive, and the shuttle leaves every 30 minutes from the hotel.
Would definitely return if I'm in the area - great accommodations!

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank pbwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
When looking for a hotel we know that location is key, and we are happy you where able to find everything you needed within minutes away from our location. We look forward to serving you again in the near future. Thank you for selecting our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 12, 2012

I was up in Charlotte for my granddaughter's graduation. We decided to stay at the Renaissance the last leg of our trip because it was so close to the airport. We had a Hertz rental and we were worried about returning the car the next morning and then rushing to catch our plane. Well, they suggested that we could return the car that night and they would bring us back. So they drove to Hertz and we followed behind. We returned the car and then hopped into their shuttle and back to the beautiful hotel. We were able to relax at the bar have the best martinis in the world. Then we went back to the room, had room service send us some snacks and watch the basketball playoffs. We were then able to get a good night sleep and catch the shuttle to the airport. Such wonderful genuine people. I would like to officially thank Conell (the bellman), Emma (the barmaid) and especially Mrs. Fazio. If I return to Charlotte, I am staying there!!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
Guest satisfaction is one of our major goals, and we are happy we were able to make your experience with us enjoyable. I will pass your comments to noted staff members. We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Thank you again for your patronage, and we hope to see you on your next visit into the Charlotte area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 12, 2012

Arrived Thursday evening for a Friday through Sunday conference. Our group has stayed at different hotels throughout the country, each year, and this hotel will stand out as one of the best. Room was quiet and spacious. Every staff member gave 100%+ to make our stay enjoyable. Special shout-out to the front desk staff. Only downside was the smell of cigarrete smoke coming into my bathroom, which gave me a migraine type headache. Front desk staff apologized and ran around to provide pain releiver to get me through that day's conference. The incident did not repeat during the duration of my stay.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SherP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Renaissance Charlotte Suites Hotel, responded to this review, June 25, 2012
We appreciate you taking the time to tell us about your stay, and the service that our staff provided. I am happy to hear that your inconvenience was handled in a timely manner. We welcome the opportunity to serve you again in the near future. Thank you for selecting our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites Hotel

Property: Renaissance Charlotte Suites Hotel
Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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