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“Best General Manager”

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Hyatt Place Charlotte Airport/Lake Pointe
Ranked #15 of 177 Hotels in Charlotte
Certificate of Excellence
Bainbridge Island, Washington
Level Contributor
404 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
“Best General Manager”
5 of 5 bubbles Reviewed September 7, 2013

While visiting Charlotte to see the Seahawk/Panther football game, we stayed at the Hyatt Place Hotel. One night, a guest had his music on so loud that it woke everyone up on the floor. The staff acted immediately and resolved the issue with the unruly guest. The next morning, the General Manager (Nina Shirk) met with us and gave us a free room credit. This afternoon, we received a nice note from her with a bottle of wine. This type of service is hard to find and we will be staying at the Hyatt more often. Thank you, Nina!

  • Stayed September 2013, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
    324
    147
    60
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    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Raleigh, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2013

I decided to take a staycation with my 8 year old son to Charlotte for Labor Day weekend. After searching for days online the Hyatt Place was the most reasonable price. I wanted some place contemporary, close to everything, and safe. I was not disappointed. My son love the 42" flat screen in the room and I love the sectional sofa bed. Breakfast was delicious and there was a sportsbar/grill right across the parking lot. I would recommended this place to anyone.

Room Tip: We stayed on the 3rd floor very quiet even though we were right next to the elevator.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CityGirl2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, New Hampshire
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

Our only regret was that we only had a night to stay here (as we were flying out). This hotel was an excellent value. The rooms were very spacious, with a seperate sitting area. They were clean, comfortable & quiet. We were surprised to get a very above the average complimentary breakfast. Nice and close to the airport in a quiet, executive park. Nice restaurant next door and food available onsite. Great workout room.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 21, 2013

The hotel room was huge and came with our own living room and fridge! The hotel staff were so friendly and although they did not have a fax in their business room they personally faxed all of our huge stack of papers that we need to fax. The breakfast is AMAZING! I have never been to a hotel that gives you egg mcmuffins for breakfast for FREE. My husband and I do not eat pork and when all the breakfast items had ham on them I requested some without pork and they were happy to make me whatever I wanted. I will def stay here again!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Satira L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 19, 2013

The location in a park like setting was excellent. Golf courses, tennis courts, running trails were all right there. The mall not too far away. The rooms are very nice, very clean and upscale. Its definitely one of hotels that is very affordable. Staff was very friendly. The breakfast spread though limited was of very good quality.

Couple of issues - the double beds were a little cramped - not really double beds. The free wi-fi was very weak/non-existent. Lucky I was not there on business !!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karunkrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 13, 2013

The staff was very friendly and accommodating. The room was large, clean and the bed was comfortable. The airport shuttle was on time to take us to the airport and arrived shortly after we called for pick up at the end of vacation. Parking was free while we were away! Free Wifi. I would highly recommend for a short stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andiemae01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

This hotel is A+. The rooms are very nice, very clean and upscale. Its definitely on the high-end of hotels that is very affordable. From the bedding, to the bathroom, to the furniture (couch); this place is awesome. This is by far the BEST affordable hotel in charlotte. The staff is friendly and accommodating! The have the best ( hot breakfast) at any hotel I have ever been in. Great variety of fruits, bagels, doughnuts, cereal, waffles, eggs, bacon, muffins ETC.. This is where I always stay. Only NEGATIVE is there are no microwaves in the room. BIG inconvenience. However I LOVEEEEE this place

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamaican_dyme06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Property: Hyatt Place Charlotte Airport/Lake Pointe
Address: 4119 Southstream Blvd, Charlotte, NC 28217-4505 (Formerly AmeriSuites Charlotte Coliseum)
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Family Hotel in Charlotte
#37 Romantic Hotel in Charlotte
#37 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more   less 
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Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place

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