I stayed here previously a year ago and had excellent service and expected the same but this was the worst hotel experience of my life! I booked a double room in advance and payed for it in advance. I was traveling with four others and I needed a double bed and the couch but when I arrived I was told that only a king bed was available. The beds slept terrible. I woke up with my neck stiff. The "comfy" couch bed slept terrible and was hard like sleeping on a brick. The room was noisy and no one slept. I was told there were no other alternatives in the area. The receptionist knew I needed a double bed for the people and told my husband that it was unavailable a few hours before I arrived. I needed the shuttle for the airport for my mother and niece who were to fly home in the morning and the only time available was too early or too late for them to check in. I had to drive them to the airport myself and b/c the continental breakfast wasn't ready at that time, was given a cold english muffin and a banana with no drink. (The receptionist just looked at us and handed my husband five bags). I wIll not recommend this hotel to anyone!! Definitely not what I needed!!!
- Official Description (provided by the hotel):
- The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more less
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- Also Known As:
- Hyatt Place Charlotte City Park Hotel Charlotte
- Hyatt Charlotte
- Charlotte Hyatt Place