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“Peeling wallpaper”

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Aloft Charlotte Uptown at the EpiCentre
Ranked #85 of 177 Hotels in Charlotte
Carrollton, Texas
Level Contributor
187 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Peeling wallpaper”
Reviewed March 18, 2014 via mobile

Peeling wallpaper in the room...torn wallpaper in the hallways...broken door to the bathroom... broken toilet paper holder. Sorry I picked this place.

Tip: ask for a room away from the street. Lot's of noise from buses and trucks.

Stayed March 2014, traveled on business
Helpful?
Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily F, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, April 5, 2014
Hi Mike E,
Thank you for the taking the time to share your feedback. We take our reviews very seriously and always look for opportunities to grow moving forward. I shared your review with the team and apologize for any inconveniences you experienced regarding the noise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
New York City, New York
Level Contributor
103 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 15, 2014

Great location and reliable aloft experience. It was nice to have plenty of restaurants within walking distance of the hotel.

Despite being on the "quiet side", outside noise was noticeable and I could hear the wind howling. Air conditioner also created some excessive noise. Upon arrival I was unsure where to park. The parking garage is shared with the Epicentre and cost $18 / night.

Overall, I enjoyed this hotel more than my stay at the Westin down the road but it was nothing to write home about. This hotel would be great for a weekend stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CWGators22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 14, 2014

I stayed here with friends after a recent event at the Time Warner Cable arena. The hotel is very close to the arena, and it is very convenient to the restaurants and bars at the EpiCentre. For those amenities, it is a very good location. Unfortunately, if you anticipate staying on a Fri/Sat night and are on the side of the hotel facing the EpiCentre, the noise from some of the venues (particularly the clubs) can reduce your sleep quality. The staff were pleasant, the room was very clean, and if we had been able to sleep before 2 am, we would have been very pleased.

Room Tip: You may be able to request a room on the side opposite the clubs, which should enhance your sleep qu...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcbnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 3, 2014 via mobile

I loved everything about this place except for the really weird beds. They were quite low to the ground (OK by me but not good for old folks who are probably not staying here anyway), and were folded in such an odd way -- it was like they were short-sheeted. I had to burrow way down to make the bedding reach my shoulders, and I'm really short. Weird. Beyond that, great decor, cool Bliss bath products and excellent service.

Stayed February 2014, traveled on business
Helpful?
1 Thank PaulaLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily F, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, March 4, 2014
Hi PaulaLB,
Thank you for taking the time to share your feedback. We always appreciate hearing about a guest’s experience. I’m happy to hear that you enjoyed our warm and welcoming hotel team in addition to the features and amenities of the hotel. I hope the guestroom beds did not cause any inconveniences during your stay. We hope to see you again next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 1, 2014

Ok....where do I start? We live in charlotte. About 2 times a year, we get 24 hours of respite. We have an extremely medically fragile child. But to make things a little more exciting, my husband is a quadriplegic. We excitedly drove uptown for Respite yesterday afternoon. When it came to parking, the valet parking refused to park our car in the epic center, due to hand controls on our car. So we park ourselves. Understand that we explained, they can drive it like anyone else with the pedals. I drive it all the time. But we respected their concerns. We got to Aloft. Asked about their AAA rate, was denied it unless AAA travel agency reserved it. Honestly, we were not impressed after all the hype. But we got to our reserved in advance handicap room. Room is very choppy. Obviously that is the norm in that hotel, but an accessible room should be an exception. The bed was about a foot an a half off the ground. DH could not transfer from bed to chair. We tried it out before officially unpacking bags. Understand husband is very strong and even plays quad rugby. Let's see, 10 seconds later, husband landed on floor. Not happy, called front desk, checked out immediately. Paid 6 dollars for parking after being there 35 minutes. By the way, called Southpark Marriot and got a beautiful room at AAA rate for 101! Hmmmmmm! Very frustrated with ALOFT!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Kcrisp1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily F, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, February 13, 2014
Hi Kcrisp1971,

Thank you for taking the time to review your experience at our hotel. I sincerely apologize that your stay was not up to your expectations. We always strive to be aware and considerate of ADA requirements and standards, as our beds are never higher than 18 inches off the ground. While that is the case, I am sorry that your husband experienced difficulty. I reached out to the hotel team regarding your stay, and appreciate your feedback because it allows us to grow moving forward. We hope that the full hotel and parking refunds in addition to the option to switch to another room helped to ease some inconveniences. I’m sorry again and thank you for your review. Please feel free to contact our General Manager at jim.williams@aloftcharlotteuptown.com to discuss further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Charlotte hotels

Atlanta
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 30, 2014

More for the Bohemian/Birkenstock crowd. Rooms are spartan, have only one chair (a desk chair at that) and are a bit on the small size. Reminds me of a European boutique hotel. Beds are comfortable but not excessively so. The light over the shower/toilet area is very dim and there's only one! The downstairs bar is nice. Rates are just OK, I paid $199 for one night. The hotel is centrally located to some fantastic downtown Charlotte restaurants, and a lot of them. There's no restaurant in the hotel, just an area that offers light snacks, etc. Valet parking only, no self-park, and it's $15 per night.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msh305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 26, 2014 via mobile

interesting hotel downtown Charlotte. no such easy to get there if you head on your own. service excellent, room ok and gym small but fine for no high sportmen... breakfast no at buffet.... no comfortable to sit and have it. meeting room fine for 20 people and good buffet at lunch.

Stayed January 2014, traveled on business
Helpful?
Thank Maurizio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Property: Aloft Charlotte Uptown at the EpiCentre
Address: 210 E Trade St, Charlotte, NC 28202-2404
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 177 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Number of rooms: 175
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft The Epicentre

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