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“Great location, loads of fun!”

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Aloft Charlotte Uptown at the EpiCentre
Ranked #80 of 178 Hotels in Charlotte
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, loads of fun!”
Reviewed November 25, 2013

The views of the city from our room were beautiful. The shower was awesome. We walked to almost everywhere we needed to go. If we didn't walk the valet service was timely and courteous. We had a blast and can't wait to return.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coliesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
efleishaker, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, November 30, 2013
Hi coliesmom,
I’m glad you had a wonderful experience at our hotel. I’m pleased to hear you were able to take advantage of our convenient location and explore the exciting local area. There is so much to see and do, so next time you return please ask any of our helpful staff members for more recommendations! Come again soon.
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
Reviewed November 19, 2013

We stayed at aloft hotel for the Panthers and patriots game. I love the convenience of the hotel and the modern rooms! I think the staff was great to work with and was attentive to all of our needs. ( we had a lot of them) I do want to say I had some concerns about security. Anyone can come off the streets enter the hotel and your bedroom areas with no room key or questions asked. When we were walking home from the stadium 12:30am.Panther fans were mocking and taunting us all the way back to the hotel. I wish the security was better for guests and I hope this issue gets resolved soon.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bestauntieof25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluffton, South Carolina
Level 6 Contributor
198 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 16, 2013

Loved the location. Just park your car and don't take it out again. Able to walk to great restaurants. Hotel is great for couples, very modern trendy. Free wifi and complementary bottle water in room, large flat screen tv. Will stay here again but, the beds are very very uncomfortable. The bathroom room area is not very private so I would only want to stay with spouse. Self park is $20 and valet is $25 per day. Hotel is very hard to find.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveltimeusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lismore, Australia
Level 6 Contributor
141 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 12, 2013

Very modern, I actually prefer older and classic hotels, very clean and a great location. We just stayed the night and thought it was a great location, right across from the Carolina Ale House! Would stay there again. The guy looking after the valet parking was great, let us stay all day in the car park even after we'd checked out.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mack0168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
efleishaker, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, November 30, 2013
Hi mack0168,
Thank you for taking the time to review your experience with us. I’m glad you enjoyed the great location and found our wonderful staff to be so helpful. We appreciate your feedback and hope to see you again soon!
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Singapore
Level 5 Contributor
81 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed October 16, 2013

Best thing about this hotel is the Bar on the top level (staff and drinks were both fabulous). The pool and gym facilities were also very good. Location of the hotel is in the centre of Charlotte and right above Flemings (an amazing steak place).

My favourite thing about the rooms - the Bathrooms - Amayzing. After staying in numerous hotels in our trip across the US, it was such a relief to find a hotel that didn't require the skills of a contortionist to get into the shower :)

Would definitely stay again.

  • Stayed September 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kylie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 22, 2013
Hi Juicyblue,

Thank you so much for your positive comments about your recent stay. I am so glad you enjoyed our great facilities, such as the gym, pool and bar. I am happy that you chose to stay with us over your anniversary and look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tehran
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 16, 2013

The hotel is on the best place possible right on the spot close to great bars restaurants and places to visit!
The room is small and kind of have a modern look with standing shower. However, the A/C system was loud for me (I have problems during sleep! I can't sleep well when it is not quite!!!)
I told them to completely turn it off.
Overall they had a nice bar and the gave you credit to use in bar if you waived housekeeping! Which was fun!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 18, 2013
Hi kmostvisitor,

Thank you for your positive feedback about your recent stay. I am so glad you enjoyed your acommodations, our location and our bar. I do apologize that the AC prevented you from getting a good night's sleep. I hope you choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 12, 2013

I love the concept and vibe of the Aloft hotel brand however this one particular Aloft is very disappointing. It has a very small lobby and smaller rooms, which were not a problem. The hotel is part of the Epicentre. The lobby is on the 5th floor and the hotel is surrounded by restaurants and bars. It is a little bit difficult to find the hotel because the entrance is NOT on E. Trade St as the address suggests. Yes one parking garage entrance is on E. Trade Street but the Aloft sign is located on S. College St.

My concern was with the front desk staff and the fact that the parking situation was not addressed on any site associated with the hotel. Checking in we were met by a very uppity young man who gave us a feeling that we did not belong there after I inquired about the parking situation and the price to park. He said we should just pay $25.00 / day for Valet because the garage was $6.00 and hour and had no in/out privileges. We did not go with Valet because we felt that $25.00 plus tip plus rude welcome was not worth it. The person who checked us in did not even talk to us about any other aspect of the hotel which we had become accustomed to at other Aloft Hotels (i.e. Aloft Dallas- The BEST). We did not know where the Grab & Go was so we went elsewhere to eat. We also did not know where to find the pool.

The room was smaller than most Aloft hotels we have stayed in. The shampoos, conditioners, etc were Bliss which is one of my favorites. I love the complimentary water and the mini-fridge. The complimentary internet was very spotty in the room we were in.

When we checked out, there were three people at the desk who just stared at us. Finally someone asked if they could help us. I told her we were checking out and if she could add my SPG account to this reservation because I could not remember my SPG number and the system could not find me. She searched the system and finally found me under my old address. I told her we had not lived there for over a year and she said thanks for staying. She should have offered to change my SPG account. I know she could have done it or she could have given me a number to call etc. SPG is a big point for Starwood.

When we left the hotel, our parking fee was $10.00. We were so happy that we did not pay for Valet. Our total parking fee was $13.00 because we left shortly after checking in and had to pay $3.00 since we did not have in/out privileges.

I recommend the staff be sent to the Aloft hotel in Downtown Dallas for a crash course in customer service.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F1nsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 15, 2013
Hi F1nsup,

I appreciate you taking the time to write about your recent stay. I apologize for the inconveniences you experienced during your stay and will be sure to share your feedback with our front desk team so that they can improve their overall customer service. I will also alert the hotel management team to ensure that the appropriate content relating to the parking and hotel location is added prominently to their website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Property: Aloft Charlotte Uptown at the EpiCentre
Address: 210 E Trade St, Charlotte, NC 28202-2404
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Number of rooms: 175
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft The Epicentre

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