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“Small modern room in Downtown” 4 of 5 stars
Review of Aloft Charlotte Uptown at the EpiCentre

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Aloft Charlotte Uptown at the EpiCentre
3.0 of 5 Hotel   |   210 E Trade St, Charlotte, NC 28202-2404 (Second Ward)   |  
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Ranked #83 of 176 Hotels in Charlotte
tehran
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Small modern room in Downtown”
4 of 5 stars Reviewed October 16, 2013

The hotel is on the best place possible right on the spot close to great bars restaurants and places to visit!
The room is small and kind of have a modern look with standing shower. However, the A/C system was loud for me (I have problems during sleep! I can't sleep well when it is not quite!!!)
I told them to completely turn it off.
Overall they had a nice bar and the gave you credit to use in bar if you waived housekeeping! Which was fun!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 18, 2013
Hi kmostvisitor,

Thank you for your positive feedback about your recent stay. I am so glad you enjoyed your acommodations, our location and our bar. I do apologize that the AC prevented you from getting a good night's sleep. I hope you choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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544 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed October 12, 2013

I love the concept and vibe of the Aloft hotel brand however this one particular Aloft is very disappointing. It has a very small lobby and smaller rooms, which were not a problem. The hotel is part of the Epicentre. The lobby is on the 5th floor and the hotel is surrounded by restaurants and bars. It is a little bit difficult to find the hotel because the entrance is NOT on E. Trade St as the address suggests. Yes one parking garage entrance is on E. Trade Street but the Aloft sign is located on S. College St.

My concern was with the front desk staff and the fact that the parking situation was not addressed on any site associated with the hotel. Checking in we were met by a very uppity young man who gave us a feeling that we did not belong there after I inquired about the parking situation and the price to park. He said we should just pay $25.00 / day for Valet because the garage was $6.00 and hour and had no in/out privileges. We did not go with Valet because we felt that $25.00 plus tip plus rude welcome was not worth it. The person who checked us in did not even talk to us about any other aspect of the hotel which we had become accustomed to at other Aloft Hotels (i.e. Aloft Dallas- The BEST). We did not know where the Grab & Go was so we went elsewhere to eat. We also did not know where to find the pool.

The room was smaller than most Aloft hotels we have stayed in. The shampoos, conditioners, etc were Bliss which is one of my favorites. I love the complimentary water and the mini-fridge. The complimentary internet was very spotty in the room we were in.

When we checked out, there were three people at the desk who just stared at us. Finally someone asked if they could help us. I told her we were checking out and if she could add my SPG account to this reservation because I could not remember my SPG number and the system could not find me. She searched the system and finally found me under my old address. I told her we had not lived there for over a year and she said thanks for staying. She should have offered to change my SPG account. I know she could have done it or she could have given me a number to call etc. SPG is a big point for Starwood.

When we left the hotel, our parking fee was $10.00. We were so happy that we did not pay for Valet. Our total parking fee was $13.00 because we left shortly after checking in and had to pay $3.00 since we did not have in/out privileges.

I recommend the staff be sent to the Aloft hotel in Downtown Dallas for a crash course in customer service.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank F1nsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 15, 2013
Hi F1nsup,

I appreciate you taking the time to write about your recent stay. I apologize for the inconveniences you experienced during your stay and will be sure to share your feedback with our front desk team so that they can improve their overall customer service. I will also alert the hotel management team to ensure that the appropriate content relating to the parking and hotel location is added prominently to their website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Pole, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 9, 2013

I really enjoy relaxing at the W XYZ BAR in Aloft hotel Charlotte, they have a wonderful atmosphere, laid back and the appetizers are delish as are the drinks and best yet there is a pool table that is free of charge. I recommend coming to this bar for a relaxed, laid back feel with a view of the epicentre.

Stayed September 2013, traveled with friends
Helpful?
Thank devrahope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 8, 2013

My husband and I stayed at the Aloft in September 2013 for a long weekend. The location couldn't be beat. We were right in the center of all of the action of Uptown Charlotte! If you are looking for a hotel thats right in the middle of it all - this is the spot.

Our room was small, but clean and nice. If you are just looking for somewhere to sleep - it works just fine. We were on the 'quiet' side of the hotel, but still our room was ridiculously loud. The first night we were woken up by a group of partiers coming back from the bar in the room next door. We literally had to pound on the wall to get them to quiet down. The other nights were similarly loud - I guess this is just what you get when you stay at a hotel right at the Epicentre.

We used the valet parking. It was convenient, however it was pretty expensive. The valet also isn't very well marked for those unfamiliar with the area. Luckily I had read other tripadvisor reviews so I knew what to look for.

Overall - if you are looking for a hotel right in the center of the action - this is the place for you.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank en122912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 11, 2013
Hi en122912,

We appreciate you taking the time to write about your recent stay. We are so glad you enjoyed the location and your accommodations. We do apologize for the noise issue, but hope this will not prevent you from staying with us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newland, North Carolina
Level Contributor
2 reviews
4 of 5 stars Reviewed October 7, 2013

This place was nice and clean. The lobby makes you feel like you are in some Euro-club. The smell in the lobby was also very pleasant.

We did not like the lobby being on the 5th floor. That was weird. It was also somewhat difficult to find if you are not familiar with the area.

Parking: Valet is the best way to go; you can have your car any time you want.

We had our 3 year old and he loved the shower and room setup. They were very accommodating and gave us a handicapped accessible room so we would have plenty of room.

The price was right and the room was nice. Very comfy bed!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sfoodsjosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 11, 2013
Hi sfoodsjosh,

Thank you for sharing your positive thoughts. I am glad you enjoyed your accommodations and that you had a very comfortable stay. We hope you and your family stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buford, GA
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed September 29, 2013

Service- horrible. They tried to charge me for an extra day of valet and then was irritated that I wanted an itemized recipt. Hotel is very old. Price was way to high for what I got. Handle fell of the sink the first day I was there. Towels had a makeup stain on one. Bed linnens were stained. Common area bathrooms were nasty. Front desk clerk was playing on his phone and cussing all the time. Worst starwood brand hotel I ever stayed. Never again aloft uptown charlotte. NEVER AGAIN!

  • Stayed September 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 4, 2013
Hi John M,

Thank you for sharing your feedback on your recent stay. I am deeply troubled to hear about your experience at our hotel and regret that we couldn't address your problems prior to your departure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Charlotte hotels

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

My future wife and I have stayed at the Aloft Charlotte Uptown at the EpiCentre
4 times now. Each times is better than the last one. There is NO other place in Charlotte I would rather stay at. The hotel is beautiful , modern and very cozy . I have asked all my friends that stay near the Epicentre to try out the Aloft . Most have and have talked about how well the place is.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SteelersFan1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Property: Aloft Charlotte Uptown at the EpiCentre
Address: 210 E Trade St, Charlotte, NC 28202-2404
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #83 of 176 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Number of rooms: 175
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft The Epicentre

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