My arrived to the hotel around 4:00am to check in, He got the keys for his room, when he opened the door he found the room dirty. The beds were slept in, trash all over the room...he went back down stairs. He told the front desk clerk and they said the room is clean...he had to argue that it wasn't! The clerk never said they were sorry for the dirty room. Figures!! He went to the second room and found some problems. There was a spider crawling in the sink so he turned on the water to flush it down, well I guess if the water would have came out faster than a stream then he could have! He went to take a shower, when he turned the water on it came out like coke brown!!! It was pretty nasty! This wasnt just one time, everytime the water was turned on this happened! The staff also said they were going to bring up keys since the room keys were not working to begin with. Well, no key was ever brought! I, his WIFE..and a choice employee of a Sleep Inn not too far away called this morning to get the receipt emailed to me, because they did not give him one at all. I spoke to Patrick, he took down my email address and said I should get that in a few minutes. I never did so I called him back. He said that I could not have it and he emailed it to another email. Not what I asked! I told him who I was and where I worked, he didnt care! So, I had to call CHOICE to get it! Thank you for making the stay even more difficult Patrick!!! I will be in touch with CHOICE hotels, the stay was horrible! Oh yeah, he is a Choice Privileges member and was told that he could have a 12pm check out because he checked in so late! Wow thanks, he is allowed to stay until 2pm but wasnt given that option here. They even called his room at 11am for him to check out! Also, he is in the US MARINE CORPS, and asked for a military discount, they said they didnt have one. Yes, they do! Im glad hes fighting for their freedom, and cant even get a discount! Thanks! The customer service here is horrible, save your money and stay at another property!
- Official Description (provided by the hotel):
- Whether you want a thrilling or relaxing vacation, you can enjoy both when you stay at our Sleep Inn® Northlake hotel near the Charlotte Douglas International Airport in Charlotte, NC. Our pet-friendly affordable hotel in Charlotte is within walking distance of the Metrolina Expo Trade Center and close to the Bank of America Stadium and other attractions like: Charlotte Motor Speedway, Time Warner Cable Arena, Concord Mills Mall, University of North Carolina-Charlotte, and Charlotte Convention Center. Get an adrenaline rush at a racing event or relax at our smoke-free Charlotte hotel with amenities like: free breakfast, free WiFi, free weekday newspaper, indoor heated pool, and copy and fax services. The warm, modern design elements in your guest room will help you rest and unwind, our signature shower invigorates and refreshes, and with all of the options on our Morning Medley hot breakfast buffet, you might even decide to treat yourself to seconds. All guest rooms include TVs, refrigerators, microwaves, coffee makers, hair dryers, irons and ironing boards. You'll love our cozy, modern rooms and great value at our Sleep Inn Northlake hotel. Charlotte, NC hotels like ours are the perfect locations for any guest. Book now! ... more less
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- Also Known As:
- Sleep Inn Charlotte