This is my first stay at this hotel and I must say that I have never had the kind of customer service that I have gotten from Lauren at the front desk. When we checked in, the room's ice maker didn't work so she moved us to another room next door. We were waiting for a one-bedroom suite which we wouldn't be able to move into for a few days. When one of these suites became available, she quickly accommodated our move to it. But the topper was when we came back from a grocery shopping trip with a cart load of food to find that the elevator wasn't working. Since our suite was on the second floor near the stairs at the end of the hall, Lauren told us to move out cart down there. Then she and another employee gathered handfuls of our groceries and helped us take them upstairs. She even put perishables in the refrigerator for us! If you ever need anything, Lauren is the person to go to at the front desk. I will be staying at this hotel for some time and look forward to my stay.
- Official Description (provided by the hotel):
- Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Charlotte-University Hotel is an ideal choice for both business and leisure travelers. We are an all suite property, the perfect place for your next stay and a great alternative to a corporate apartment. Each spacious suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with free high speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed leather recliner while you enjoy the CD/DVD/VCR player. Borrow your favorites from our free video and CD library. Work out in our fitness center or visit our Candlewood Cupboard, our on-site convenient store. You can purchase meals, snacks and sundry items at value prices. We offer complimentary washers and dryers in our on-site laundry facilities. Earn Priority Club Rewards Points for each qualifying stay. Pets Are Welcome with a fee of $50 for the first night, $10 for each additional night, not to exceed $150 per month. Current shot documentation is required. A pet policy must be signed at check in. Housekeeping is provided every 7 days. The Front Desk is open from 7am-11pm with staff available 24 hours a day. The Candlewood Suites is located just 3 miles from I-85 in a quiet area. We are conveniently close to UNCC, The Charlotte Motor Speedway, Research Park, Wells Fargo CIC, Concord Mills Mall, Verizon Wireless Amphitheater, The NASCAR Hall of Fame, Bobcats Arena, and the Bank of America Panthers Stadium. ... more less
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- Also Known As:
- Candlewood Suites - Charlotte University Hotel Charlotte
- Candlewood Charlotte
- Charlotte Candlewood Suites