My connecting flight was canceled between Charlotte and New York and I decided to go into Uptown and spend the night. I have some IHG points, so decided to book at the Holiday Inn. I was greeted as soon as I walked in by two very cheery front desk agents. I walked in without booking and needed to sit down and use the internet to book, they were very helpful and even gave me a code to use as I scrambled for my hotspot. The best part of my entire experience was the time in the lobby. I noticed while I sat in the corner and booked my room that each person who walked through the door was greeted with not just pleasantries but with details about their stay or day. This confirmed that the front desk agents were very customer focused and this hotel had repeat business. I arrived in my room and it was fairly standard and inconsistently upgraded. The sink was very modern and the counter tops and faucet were new. They had also upgraded the tile in the bathroom, but the tub was old and dingy looking (but clean) and the wallpaper was quite dated. The TV was mounted to the wall and was a flat screen with moderate quality. I do not have cable at home, so I am excited even if I see fuzzy cable. So it was not a major inconvenience. The bed was a little harder than I typically remember of Holiday Inns, but it slept quite nicely. Overall, it was a worthwhile experience for the # of points I paid.
- Official Description (provided by the hotel):
- Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte’s Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Charlotte - Center City Hotel Charlotte
- Holiday Inn Center City
- Charlotte Holiday Inn