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“Mediocre Hotel Situated in a Great Location”

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Holiday Inn Charlotte - Center City
Ranked #40 of 178 Hotels in Charlotte
Spring Lake, North Carolina, United States
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Mediocre Hotel Situated in a Great Location”
Reviewed October 26, 2013 via mobile

This particular Holiday Inn is better than most as it does have a nicely, albeit Target-esqe, decorated lobby and a matching cafe/bar to go along with it. My husband and I stayed here for a bodybuilding competition that was just down the street. I was disappointed to find out that this Holiday Inn only selectively honors government rates and that its idea of an executive suite is a king sized bed with a desk, which is why I rated the pricing as poor. The staff was just average in how it handled the front desk and the cleaning crew didn't come around to us at all.

Again, the location is great for anyone visiting downtown Charlotte all the amenities such as the sundry shop, bar, and valet parking are on par too. If those are the things you are looking for then choose this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, January 20, 2014
Dear Laura L,

We appreciate you taking the time to share your experience with others regarding the hotel and it's location to local attractions. I was sorry to hear that you felt the Executive Suite was not properly detailed on the website. The suite is a larger room with a king size bed, a pull out sofa and fridge/micro combination. There is also a Parlor Suite which is a little larger and offers a seperation wall between the bedroom & living room. All of our discounted rates are based on availability and typically anytime there is an event in the city the discounts do not apply. I hope that you enjoyed the competition and hope you will have the opportunity to stay with us during future events in Charlotte.
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687 reviews from our community

Traveler rating
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    26
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
  • Any
English first
Chapel Hill, NC
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 23, 2013

Who would've thought that a Holiday Inn could be such a great place to stay right in the center of Charlotte? I used to think of Holiday Inn as a budget hotel but now that I've stayed at HI in 3 different locations I've come to think of them as a great place to stay at a reasonable rate.

I was lucky enough to get a room on the concierge level which included a hot breakfast and Happy Hour in the afternoon. The room was large, clean, and very comfortable. There is a small fitness center which met my needs and they offer a discount to a nearby Gold's Gym.

The staff is friendly and helpful. They even offer a free shuttle service to help get you around the town.

Oh, and the location? It couldn't get any better, right in the heart of downtown.

Room Tip: Ask for the concierge level
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moncurian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, November 19, 2013
Dear Moncurian,

Thank you for taking the time to post your positive comments & share some great information with others. We look forward to your return trip to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, TX
Level Contributor
294 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed October 17, 2013

Typically $50 less than the surrounding full service hotels. Bathrooms need updating, but most of the property look clean and new. Service is very good. The bar is connected, and you are walking distance from the best restaurants in Charlotte.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MangaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, November 19, 2013
Dear Mangaman,

Great news we have begun bathroom renovations with 2 floors already complete. Come back and visit soon and see the final stage of our room renovations. Thank you for the great comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GASTONIA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013

When I stay at this hotel, I feel like I'm coming home. The staff is so friendly, accomodating and kind, always with a "Welcome back" greeting. I always have a delicious breakfast in the restaurant where I'm treated like family, too. It's my favorite hotel, and I travel all year long.

Room Tip: I like the 15th floor because it's close to the hospitality room and rooftop pool
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KATHY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, November 19, 2013
Dear Kathy,

Hurry back HOME!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont North Carolina
Level Contributor
163 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 13, 2013

This has to be the best location to stay in downtown Charlotte. One can walk to everything and leave the car safe in the attached garage. Parking is free - just present the parking ticket at the front desk for validation at checkout time.

The room I had was quite comfortable, though a bit cramped with too much large furniture in my opinion. The bed was very comfortable and the linens were of good quality. Toiletries were the usual Holiday Inn variety. The air conditioner was quiet and efficient. The bathroom had been renovated and that tub should have been replaced, I think; but, the shower was great.

There's a great bar in the hotel and many other venues for socializing are within just a couple of blocks in any direction of the hotel. I have not tried the hotel restaurant. The public rooms are spacious, well decorated and great for meeting friends, etc. Staff seemed professional and courteous.

I can recommend this hotel for sure = enjoy your stay!

Room Tip: The rooms on the upper floors seem to be quieter than those closer to "ground level".
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlotte - Center City, responded to this review, October 28, 2013
Dear phil2u,

Thank you for taking the time to review our property. I am pleased to note that you were satisfied with your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, New Hampshire
1 review
Reviewed October 12, 2013

This hotel was perfect. Perfect location as far as you can walk anywhere. Its right in the middle of everything. My issue is, as im laying in my room on the third floor, trying to sleep, ive been listening to "the booty call" "teach me how to dougie" and several other chart toppers for the past 2 hours. I understand there may be a wedding or party of some sort below but when the price of the hotel is already kind of pricey, its nice to have a decent night sleep. Asked to be moved to a different floor and have asked two times for the music to be turned down some... atleast so my feet dont vibrate when they hit the floor. A heads up would have been nice. Other than that, rooms very clean.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hosmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, October 13, 2013
Dear Hosmith,

Although we are in the heart of Uptown Charlotte I can certainly understand your frustration in trying to have some quiet time in the evening. I was disspointed to hear that we failed to place you in a room that was away from the music (as much as possible in the city). Please feel free to contact me directly so that we can discuss our shortcomings on your weekend visit. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2013

I have stayed at the Holiday Inn ~ Center City Charlotte on several occasions. Both the hotel and restaurant staff are very friendly and accommodating. The rooms are clean and well appointed. They are located just a couple blocks for the Epi Center in Charlotte. They have a cool roof top pool and fitness center. This is the best value in downtown Charlotte.

Room Tip: I like the king suites which are available for a very reasonable rate.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCW1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnUptown, Manager at Holiday Inn Charlotte - Center City, responded to this review, October 13, 2013
Dear KCW1979,

YEAH! Another raving fan who tells others, that is our favorite moment here at the Holiday Inn Center City. You have clearly made the day for the entire team by your kind review. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Charlotte - Center City

Property: Holiday Inn Charlotte - Center City
Address: 230 N. College St., Charlotte, NC 28202-2112
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Charlotte
#47 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Charlotte - Center City 3*
Number of rooms: 296
Official Description (provided by the hotel):
Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte’s Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions. ... more   less 
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Also Known As:
Holiday Inn Charlotte - Center City Hotel Charlotte
Holiday Inn Center City
Charlotte Holiday Inn

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