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Best Western Plus Charlotte/Matthews Hotel
Ranked #91 of 178 Hotels in Charlotte
Reviewed June 18, 2007

If you want to meet the rudest people in North Carolina, stay here. I am not kidding. Someone needs to send these folks to Courtesy school. Not just employees but management too.

They would not honor the rate confirmed by my travel agent and if I did not pay the higher rate, I would be charged a no show fee.

Letters to Best Western headquarters have gone unanswered.

So much for customer service.

  • Stayed: June 2007, traveled with friends
    • Value
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    • Business service (e.g., internet access)
1  Thank Exbronx46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArmymomOhio, Public Relations manager at Best Western Plus Charlotte/Matthews Hotel, responded to this reviewResponded February 8, 2008

Upon knocking on the door at check out time our head house keeper heard dogs in the room. No one answered the door so upon opening the door our head house keeper saw evidence of dogs in the room. We have a very strict NO PET policy at this hotel and it is stated on the registration cards for the guests to sign acknowledging that there IS a $150.00 fine for have any type of pet in the room.

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Reviews (296)
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289 - 295 of 297 reviews

Reviewed June 1, 2007

I have just come from a very restful time at the Best Western Independence and I was pleasantly surprised that everything was clean, and the staff efficient. The best thing that I liked about where the property is, is its close proximity to most of the major shopping locations.

I had a great time there and I would definately go back to that specific location.

  • Stayed: June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
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    • Business service (e.g., internet access)
Thank buffy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2006

the property has been renovated. however, after i signed my folio paid my bill for the two nights and left, an additional charge of $150 was charged to my debit card account. i discovered this several days later when i went online to check my balance. i called the hotel and was told that it was because i had 2 dogs in my room. i did not. the clerk told me i would have to speak to the manager who was not in. i called a total of FIVE times in two days, left voice mails but mgr never returned my calls, i did speak to the sales mgr and customer relations persons who said they'd call me back, (they didn't) but said they couldn't act (no authority in other words) and i ended by going to my bank and signing an affadavit regarding the charge. my question is this - if i was thought to have animals in my room why not come to my room sunday morning before i checked out or sat evening when i was in and inspect the room and tell me what they thought. this would have solved everyone's problem. does this mean that if you stay at this property you had better have the mgr or someone inspect to make sure you are not stealing towels, have dogs, cats, whatever. this is just unethical and very poor business. thank you, t. collins

  • Stayed: October 2006, traveled on business
    • Value
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    • Check in / front desk
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3  Thank nicki01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2006

We came to Charlotte on June 12 for a graduation. We had booked the hotel room (Quality Inn Crown Point) nonsmoking with 2 double beds by phone a month earlier. When we arrived one staff member said to the other, "we ain't got no clean rooms." This should have been our clue to run quickly, however, our time was running short and we knew of no other hotels to try at the time. (Check in was at 3 PM...we arrived at 4 PM)
After graduation we arrived back at the hotel at 10:45 PM. Not enough towels in the bathroom. Had to request more. Getting ready for bed we turn the bedspreads back to find filthy linens on both beds (won't go into details). After complaining to the front desk, we were moved to a business suite with 1 King bed and a sofa bed. Smelled of smoke (we had members with smoke allergies) and requested another room. The next room also had 1 King bed and a sofa bed and luckily the nice fellow from the front desk followed us with linens for the sofa bed. Too bad he didn't also bring a new mattress for it. Finally in bed by 1 PM. Next morning if you weren't at the Continental Breakfast by 9 AM you lucked out. Everything was moved out and computers were moved in! "Renovations" were in progress, but this was no excuse for the poor housekeeping and organization of the hotel. The only thing good about the experience was the staff were extremely nice and as helpful as they could be under the circumstances. Never, EVER, again will we stay here. THE worst place I've ever been.

  • Stayed: June 2006
    • Value
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2  Thank KCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArmymomOhio, Public Relations Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this reviewResponded February 8, 2008

I would like to apologize for the inconvenience you had while stay with us at the Best Western Independence Hotel. We have since changed management at the hotel and our guests will not find problems like this under our new management

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A TripAdvisor Member
Los Angeles, CA
235
Reviewed February 9, 2005

The best thing about this hotel is that they serve a full hot breakfast in the mornings for FREE! They put out bacon and eggs, waffles, the whole spread. They also make fresh baked popcorn for the guests in the lobby in the evenings. I travel a lot and always look forward to staying at the Quality Inn because they seem to go the extra mile on everything.

-JL

30  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2017
Google Translation

Room Tip: Zimmer mit Sicht auf den Parkplatz
  • Stayed: April 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2016 via mobile
Google Translation

Stayed: October 2016, traveled as a couple
Thank m c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chianti D, Guest Relations Manager at Best Western Plus Charlotte/Matthews Hotel, responded to this reviewResponded October 13, 2016
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly BEST WESTERN PLUS Charlotte/Matthews Hotel)
Phone Number:
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #91 of 178 Hotels in Charlotte
Price Range: $81 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Charlotte Best Western
Best Western Charlotte

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