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“Enjoyable, comfortable & convenient” 5 of 5 bubbles
Review of DoubleTree by Hilton Hotel Charlotte - Gateway Village

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DoubleTree by Hilton Hotel Charlotte - Gateway Village
Ranked #26 of 176 Hotels in Charlotte
Certificate of Excellence
Charlotte, United States
2 reviews
“Enjoyable, comfortable & convenient”
5 of 5 bubbles Reviewed February 23, 2014

We had an enjoyable, comfortable & convenient 2 day stay. The staff was friendly and helpful. The breakfast buffet was good. I have stayed at this particular Double Tree before and the experience on all 3 occasions was great!

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
We are so glad you enjoyed your visit, and thank you so much for your kind words about your recent stay. We are happy you were pleased with the staff, the food, and your room. Thank you for making us your choice when you come to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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822 reviews from our community

Traveler rating
    358
    279
    124
    46
    15
See reviews for
194
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Boston, Massachusetts, United States
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 22, 2014

Stayed at this hotel numerous times (5 weeks at one stay) and every stay is a great stay! It's location is ideal for being close to everything that downtown Charlotte has to offer. Walking is the best option to get around to venues out and about downtown. Johnson & Wales is just across the walkway, one can walk by the school and watch future Emeril's at work. The hotel is clean, the rooms are nice and quite. The lobby was always fresh and clean. There's a restaurant on the property and a business centre as well. The staff was always friendly and ready to help with whatever I needed. I didn't use the fitness room so I cannot comment. You won't be disappointed staying here. I look forward to returning to the CLT area soon and will definitely stay here again and again!!!!

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BlessedAmI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
Thank you for taking a moment to share your experience. We are happy to hear you found the our location, team and restaurant to your liking. We look forward to serving your travel needs the next time you come to Charlotte. Thank you for making us your home away from home when you come to Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, United States
1 review
3 of 5 bubbles Reviewed February 21, 2014

Over priced, Poor parking, positives are the room are clean, and comfortable beds. The dinnig is average but with a above average price tag. Cookies does not mean much when you feel you are over charged. The noise levels between rooms are a little annoying. The Hotel is in a great location.

  • Stayed February 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Annette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
Thanks for your kind comments about your recent stay with us. We will use your comments as we improve the product we offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
1 review
1 of 5 bubbles Reviewed February 20, 2014

Tried to send dessert to a friend staying in hotel and was told by restaurant and front desk I couldn't because they could not take payment over the phone. "Do you have a fax machine?" No it's not 1990. I'm sorry your hotel can not handle technology! Next time I will call Pizza Hut!!!

Stayed February 2014
Helpful?
Thank Lesliebracket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, February 28, 2014
Thank you for your feedback. We are sorry our policy did not meet your needs. We have the policies in place for your protection. Your comments will help us to improve our policies and better serve our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland, NC, United States
1 review
5 of 5 bubbles Reviewed February 19, 2014

This was a Valentine's Day get-away. The service was as I expected it to be. The staff were very polite and helpful. There was one slight slip-up in that there was no door hanger left for our second night, but once I notified someone, it was quickly rectified. Breakfast was timely and very well prepared in every way, but my wife could immediately tell that the pancakes were not home made, as she has come to expect (I make them from scratch and add fresh blueberries, so I guess I am a hard act to follow). Quality service all the way around, I was very pleased, and if you ask my wife, she will tell you that I am above being pleased.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
We are so happy that you were able to enjoy a Quick Valetine's Getaway. We look forward to seeing you next Valentine's Day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, United States
1 review
3 of 5 bubbles Reviewed February 19, 2014

The hotel is well kept and very nice. However, you will be paying a daily fee for parking. Oh, at least there is wifi and internet in the rooms! Oh no, you have to pay for that too. Nickel and diming me is a party foul.

  • Stayed February 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pierce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
Thanks for your kind comments about your recent stay with us. I regret that we must charge a fee for our parking facilities, but we do not own the parking deck and do have to pay for our guests to have use of these spaces. Incidentally, based on my research, I do not know of a comparable hotel in the center city that offers complimentary parking. As for the internet service, it is very expensive to not only cover the monthly service fees, but we spend a great deal of money to maintain our hardware so that we can provide our guests with fast and reliable wireless and hardwired internet service. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Carlos, United States
2 reviews
5 of 5 bubbles Reviewed February 17, 2014

I visit my customer in Charlotte and stay here several times a year. Very clean and comfortable. As a Hilton Gold member I get free breakfast and wifi. The warm cookie is great. Nice location, close to downtown.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review, March 25, 2014
Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). Thank you for making us your choice when you travel to Charlotte. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Property: DoubleTree by Hilton Hotel Charlotte - Gateway Village
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Location: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree

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