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“Bad service, dirty room”

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Hyatt Place Charlotte Airport/Tyvola Road
Ranked #39 of 180 Hotels in Charlotte
Reviewed August 24, 2007

I was booked in this hotel for overnight stay by my airline due to a delayed flight. The front desk was not bad but they booked me in an occupied room initially and it was shocking to enter a room and find someone inside. The room that I eventually got had some non functional light bulbs and there was a spider in my bath tub. I asked for a wake up call at 6.00 am but never received that. Thanks to my mobile phone, I was able to get up on time to catch my flight. Do not go to this hotel unless nothing else is available.

  • Stayed: August 2007, traveled on business
    • Value
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    • Business service (e.g., internet access)
1  Thank abcd12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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741 - 747 of 769 reviews

Reviewed July 30, 2007

On our return to Charlotte on 7/28/07, We ended up back at this Amersuites Hotel which had overbooked us on 7/21/07. They had the proper room this time but as we entered the room, the deodorizing scent they used was very strong. My Cpap machine still had that same odor in it a day later.
We informed the front desk that we were returning the rental car to the airport and would like the shuttle back to the hotel. They said to just call when we ready at the airport. We called and were told that the shuttle had just left for the airport. It never arrived. Over a half hour later we called again and were told they would send the shuttle again. About a half hour later it finally showed up. Over a hour wait for a 3 mi. shuttle.
The free breakfast was not available because we had to take the shuttle to the airport at 7 a.m. before breakfast was available.
The shuttle was also running late because the front desk clerk was our shuttle driver and wasnt relieved at the proper time. We also loaded our own luggage while we waited for the driver.
The remote for the TV didnt work, we turned it in and never got it back.

  • Stayed: July 2007, traveled with family
    • Value
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    • Check in / front desk
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1  Thank SteveSallyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2006

Stayed here on Friday April 21st overnight. I have to say the room was clean, and comfortable. Air conditioner was noisy. Pillows on the bed were flat and they had no extras. continental breakfast in the am does not start until 7:00 am on the weekend, we needed to leave at 6:30 to go to the airport for a flight out. Was able to leave our car there and took the free shuttle service. Would have liked to been able to grab a muffin or something but no dice. !!

No other real problems.

  • Stayed: April 2006
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1  Thank valrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2005

Do not stay at this hotel! The room was crawling with bed bugs. My husband and I went to see a doctor after we went back home because we had been bitten so badly. We informed the front desk but they seemed unconcerned and muttered a feeble apology. Disgusting place!! Beware!

  • Stayed: August 2005, traveled on business
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6  Thank Cara799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Sacramento, California
18
Reviewed June 5, 2004

Room was stuffy, AC/fan loud, refridgerator didn't work, dishes in cupboard dirty, carpets stained, bathroom smelled of urine, showercurtain stunk-
(staff was friendly and setting nice but annual smokealarm check took place at 2pm our second day without notification-all alarms went off in hallway and room. very alarming!) Wasted time and money. Go somewhere else.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2017
Google Translation

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Service
Thank AngieMG06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2017
Google Translation

  • Stayed: January 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Q2733CValainm
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hyatt Place Charlotte Airport/Tyvola Road

Address: 2950 Oak Lake Blvd, Charlotte, NC 28208-7718 (Formerly AmeriSuites)
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Charlotte
#21 Business Hotel in Charlotte
#40 Family Hotel in Charlotte
Price Range: $111 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Charlotte Airport/Tyvola Road 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located just west of uptown Charlotte and four miles from the Charlotte Douglas International Airport, the Hyatt Place Charlotte Airport/Tyvola Road hotel is centrally located to popular area attractions including the Charlotte Motor Speedway, Bank of America Stadium, the Carowinds Amusement Park and the Billy Graham Library. Ideal for business travelers, couples looking for a getaway, and busy families, Hyatt Place features a selected range of services aimed at providing casual hospitality in a well-designed, high-tech and contemporary environment. Our free high speed wireless internet allows you to stay connected in the comfort of your room, or utilize our business center for any other printing or computing needs ... more   less 
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Also Known As:
Hyatt Place Charlotte Airport/Tyvola Road Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt

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