The hotel is very nice. I liked the way the front desk was setup with a small lounge area. They offered adequate food selections (snack food) like pizza and sandwiches. They did have a bar in the lounge area to order alcoholic drinks.
My problem occurred at 3am. I was staying on the first floor of the hotel. Prior to going to sleep for the night I locked the door with the metal door lock. At 3 am someone entered my room. I heard the metal door lock catch and the door slam shut. I looked out the peep hole but didn’t see anything. The metal door lock was sticking straight out and no longer flat against the door. I contacted the front desk (Chris) and he stated someone had just checked in they must have tried the wrong room. I informed him that no one tried my door they actually opened the door. He stated that wasn’t possible but that he would check the hallway. I then checked my window to make sure it was locked and it was but the lock was not adequate and when unlocked the entire window opened up to the parking lot with no screen on the window. At this point I contacted my coworker and went and stayed the remainder of the night in her room. I returned to my room at 6am. When I checked out at 7am Chris was still on duty and informed he and security checked around but did not see anything. Since I left my room I was surprised that he never tried to follow up with me to ensure I was safe. There was no voice mail left on my phone nor were the police contacted. I did not feel that the he took me serious. I contacted the assistant manager Christine later in the day and she offered to compensate my room back to my account and offered that in the future I stay on an upper floor as the windows do not open. I thought the windows didn’t open so people wouldn’t jump out not to keep people out or to offer the guests safety? The fact that the first floor windows open up completely with no screens is not secure for the guests at all. In addition Christine said she would contact security and run a report on my room door lock to see what times keys entered the door lock. When she called me back she did not see any door key entering my room at 3 am. The only entry was 7pm, 8pm and 6am. I can only assume that whoever entered also knew how to enter without being noticed. I cannot in good conscience not warn other people that someone odd is going on at this hotel.
- Official Description (provided by the hotel):
- Located just west of uptown Charlotte and four miles from the Charlotte Douglas International Airport, the Hyatt Place Charlotte Airport/Tyvola Road hotel is centrally located to popular area attractions including the Charlotte Motor Speedway, Bank of America Stadium, the Carowinds Amusement Park and the Billy Graham Library. Ideal for business travelers, couples looking for a getaway, and busy families, Hyatt Place features a selected range of services aimed at providing casual hospitality in a well-designed, high-tech and contemporary environment. Our free high speed wireless internet allows you to stay connected in the comfort of your room, or utilize our business center for any other printing or computing needs ... more less
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- Also Known As:
- Hyatt Place Charlotte Airport/Tyvola Road Hotel Charlotte
- Hyatt Charlotte
- Charlotte Hyatt