I usually don't write reviews but I experienced terrible customer service. We checked in late about 11pm and the room we reserved was not exactly what we asked for so we called the front desk to see if we could change rooms. The reception told us she would have security check the rooms available and give us a call back. 40 minutes later no call so we called to get the status the same receptionist stated the security was still checking the rooms. Another 40 minutes later no call so we called back and there was a different receptionist who had no clue of the situation. Traveling with a 12 and 6 old I was furious! Security never even checked the rooms!!! We eventually moved to a better room but in the mist of the late night and waiting around for nearly an hour and a half my 6 year old left her tablet that was never found in the previous room.
- Official Description (provided by the hotel):
- The Residence Inn Charlotte South at I-77/Tyvola Rd provides spacious suites, convenient amenities and excellent service at a great value! We are within walking distance to Charlotte Light Rail, providing easy access to Uptown Charlotte, and only minutes away from attractions like Carowinds Theme Park, Bank of America Stadium and many Corpoate offices in Charlotte. Enjoy complimentary hot breakfast, free high speed internet and weekly manager's receptions at our pet friendly hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Priceline, Travelocity, Booking.com, Hotels.com, Orbitz, Expedia, Hotwire, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Residence Inn Charlotte South at I-77/Tyvola Road reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Charlotte South At i-77/Tyvola Road Hotel Charlotte
- Charlotte Residence Inn