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“Needs Work”
Review of The Franklin

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The Franklin
Ranked #4 of 18 Hotels in Chapel Hill
Certificate of Excellence
Connecticut
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Needs Work”
Reviewed August 2, 2009

We were greeted at this hotel with two admonitions - No Smoking and No Partying. Since we are both over sixty, the partying part caught us off guard and we had them repeat. Sure enough, they have this policy because this hotel is in a college town. We assured them that we did not have to leave town to "party." They offered up a couple of nice, close restaurants and we went up to our room.

We decided to use them for reservations in the closeby French restaurant. We called them to see if they could get us in at 7. An hour later no response from them, so we called and they said they had to leave a voice mail at the restaurant. Five minutes later they called to say we had our reservation. Directions would have been nice, but since we had the street number on Franklin, how hard could it be? It was hard. In something called the "courtyard" which had no sign, just a CY on the side of the building with a dozen or so places in the courtyard. The restaurant had no sign because they weren't allowed to have one, very strange - just the #10 on their door. Glad we found it; it was very good - Bonne Soiree; creative fresh food and excellent wine.

After we returned from dinner and around 9:30 we got a call from the desk asking us to return their umbrella. We had not borrowed an umbrella and then the desk clerk said "must have been someone else; what else can I do for you." ?? Well nothing I guess....

The room was very well done; big bed, lots of pillows, good sheets, nice flat screen tv, etc; however, it was very small. So that's not big deal, the balcony was great except for the smell of hamburgers from the hamburger joint, which was the view. I noticed that the air conditioning kept coming on and off in 5 minute intervals but not until we tried to watch tv did I notice that it was so loud that I had to change the volume every time it went on and off. You can imagine where I'm going with this - no, I did not sleep. By the time I dozed off the thing would come on and startle me awake. So much for the great bed.

We had breakfast there and the food was very good and reasonably priced.

We wanted to stay in this hotel becaused we had tried several in town; our daughter is a resident surgeon at UNC. We liked the location because it's pretty much in the middle of town and you can walk everywhere. The Carolina Inn was a little too "old south" for us and the chains are just the same chains. We will probably go back to the Sienna, which we do like very much.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
North Carolina
Level Contributor
6 reviews
5 hotel reviews
Reviewed August 2, 2009

We stayed at The Franklin for one night to attend an orientation at UNC. The room was the best part, very nice with a cool shower plus a large balcony with full size table over Franklin Street. Sat outside for breakfast and read the paper. Check-in was fast (they checked us in while we were pulling into the parking garage) and the guys at the desk were very helpful with suggestions for dinner places. We ended up at an upscale Italian place one block away (421?) where the food was very good but the service dragged a little. The location helps in that you can leave your car at the hotel and walk over to the school. Parking is very resticted on campus. If you need to drive over the only close-in, long term we found was at the visitor lot at the planetarium. The entrance is on Franklin. We are planning to stay at the Franklin when visiting the school again.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank likestotravel37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanford, nc
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 14, 2009

We reserved a double room with balcony for a 1 night stay in Chapel Hill, (pay attention to what the balcony overlooks, we were on the side street and overlooked the rear ends of several businesses!) We are very familiar with the area and looked forward to a stay at this new hotel. While the room was nice, the bed very comfortable and the hotels location ideal, the service was not up to par. First problem was in the lobby bar. After waiting to order a drink, and no one coming to take it, we had to go to the staff and ask them to take our order. (There were 2 customers in there at the time, not crowded). The next morning we went to the lobby desk and asked where to find a local (Raleigh, NC) paper...reply was "I don't know, this is my first day on the job." So, we then went to breakfast at the Windows restaurant. No one came to seat us, so we eased our way in. We then were seated. No one brought us a menu. After a few minutes we were asked for our drink order which we gave. Still no menus. The dining area is small and there was a large party seated before us. They had everyone's attention. After our drinks arrived we got up and asked for menus....(others around us had been seated after us and received their menus). After being told we would have menus in a moment, we had our drinks charged to the room and left. We were followed out by the manager who offered the cup of coffee and soft drink at no charge. We never had the feeling that they understood the problem.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lawyerandwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 25, 2009

Top quality boutique hotel perfectly located on vibrant Franklin Street. Attentive, professional staff. Rooms are very well appointed, comfortable and roomy. Spacious, walk-in glass shower with high-quality fixtures and great water pressure (always a big plus in my book). Nice restuarant/bar in lobby. Not cheap, but you get what you pay for. Definitely recommended.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingTerrapin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2009

There are many little things that my husband and I look for in a hotel... some seem inconsequential, but all are important in the total package. Except for one minor detail, the Franklin Hotel is perfect. We stayed in a king 2-room suite. There was a LOT of light...lamps and recessed ceiling lighting. There were trash bins in every room. There were recessed-in-ceiling speakers and accompanying music selections in all rooms. The bedroom and the living room both had large flat screen televisions. The room has a huge deck with table and chairs overlooking quaint views of Chapel Hill and Carrboro. The only negative was the lack of water pressure in the shower... but we chalked that up to the greening of Chapel Hill.
All-in-all, The Franklin is a fabulous hotel... I highly recommend it as a romantic getaway or for business.

  • Liked — lots of lights, wireless internet, fabulous private deck, spacious, split bath, upscale amenities
  • Disliked — water pressure in shower
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Tarheel_fan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 2, 2008

We recently attended a parent week-end at Chapel Hill with my daughter - I left the reservations until the last minute, but was lucky to find a room for one evening at the Franklin.

The hotel staff was wonderful - from meeting us outside to a quick check-in at the front desk. The hotel and rooms are lovely. The hotel is fairly new - and we stayed in a room with a king size bed and a wonderful bathroom. Very calm and restful - wish i had more time on enjoy the amenities!

The price point is high - but we wanted to stay close to downtown so that we were within walking distance of the campus and Granville. It was relaxing to enjoy the hotel - the 3rd floor gym looked really interesting - but we had events - so did not get to use it. (my advice is to bring your gym clothes and try to work in something!) We also invited my daughter down (2 blocks). We had a great visit in the room - ordered a fruit platter for breakfast and just enjoyed the quiet.

  • Liked — Rooms, Bedding, T.V., Internet Connectivity
  • Disliked — Price Point was pretty high
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank traveler0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NC
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 11, 2008

If you are planning a really special night, don't count on them reserving the room you picked out. We found out the hard way that even with our credit card number, confirmation letter & confirmation number, the special room that we had reserved for our son and his new bride on their wedding night was given to someone else. They were put into one of their cheaper rooms that was nothing special. When our travel agent called them, we were told that their attitude was one of "we couldn't care less". We had wanted somewhere really special for the kids' wedding night and booked one of their most expensive rooms. If we had know that they were not going to hold it for them, we could have gotten them a much nicer room somewhere else (& probably for half the price). That is one very special night that they cannot get back. We will NEVER use this hotel again.

  • Disliked — did not uphold their guarantee on the room even with cc #, confirmation latter & number.
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank playing88keys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin

Property: The Franklin
Address: 311 W Franklin St, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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