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“Pay more to be downtown” 4 of 5 stars
Review of The Franklin Hotel

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The Franklin Hotel
3.5 of 5 Hotel   |   311 West Franklin Street, Chapel Hill, NC 27516   |  
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Ranked #4 of 16 Hotels in Chapel Hill
Certificate of Excellence
Chapel hill nc
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Pay more to be downtown”
4 of 5 stars Reviewed January 29, 2013

If you are trying to stay right in downtown chapel hill in a trendy and convenient spot then this is your place. I live right down the street and still stayed here on my wedding night just to feel fancy. Of course, you only live once and it WAS my wedding night. The staff allowed me to drop off our over night bags ahead of time but they wouldn't put them in our room for us, s o we were left standing awkwardly at the front desk for a few minutes when we first got there late at night. Our balcony suite was big, clean and perfect. Huge shower and bathroom too. Overall the best hotel in Chapel Hill but you definitely pay for the incredible location. This is the only hotel on Franklin st.
Overpriced but worth it.

Room Tip: Choose a suite. The balconies look over Franklin Street.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Luckytraveler1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 8, 2013
Luckytraveler1981,

Thanks for sharing your experience at The Franklin Hotel. We're so glad that our chose to stay with us on your wedding night, and that you enjoyed the wonderful spa shower in one of our suites. Very high praise indeed, to call us the best hotel in Chapel Hill!

I'm sorry that we did not get your bags into your room ahead of time as you needed. I can imagine how uncomfortable that would be when you're ready to get settled into your room after a long wedding day. Our team will talk about why we didn't make that happen for you, and we'll find ways to be more accommodating for similar requests in the future.

Even though you live right down the street, we hope you'll continue to treat yourself to a staycation at our place often!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
    330
    77
    32
    8
    5
See reviews for
127
141
33
101
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Lewistown, Montana
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 24, 2013

We are repeat guests of the Franklin, most recently in January 2013. Great location on Franklin Street. Well-trained, courteous and helpful staff. Incredible complimentary breakfast. Comfortable rooms. Highly recommend.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 8, 2013
Dave,

I appreciate your comments about our staff and hotel. I'm so glad that you found everyone to be courteous and helpful - after all, that's the reason we're here! The complimentary hot breakfast is a fan favorite of our guests. If you haven't already, I recommend you try our homemade french toast with fresh fruit and made from scratch cinnamon butter - it's delicious!

Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

I stayed at the Franklin Hotel with a certificate for a free one night's stay. The service was impeccable at the fabulous complimentary full breakfast service, the staff was very friendly and helpful at the front desk, and the room with balcony was attractive, comfortable, and spacious.

The front clerk Casey looked at my Mapquest directions and simplified the directions for me. She is definitely an asset to this hotel. My only regret was that it was for one night only. Even though I was a nonpaying customer, I was not treated that way but with the utmost courtesy. If I ever need a place to stay near Chapel Hill, I will definitely will return.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 10, 2013
Hello Patricia,

Thanks for your comments. We're so glad you enjoyed the balcony and the hot breakfast at our hotel. Casey is one of our newest team members and she loves to take care of our guests by making things easy for them.

We can't wait to serve you again soon, whether you have a gift certificate or not!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, NC
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 2, 2013

We have stayed here many times. The location is great. Walk out the front door and there are numerous restaurants and shops. The staff here is always friendly. The rate includes breakfast. If the hotel is full it will be a buffet....at other times made to order. Music in the bar on weekends.

Room Tip: Some rooms have balconies overlooking Franklin Street.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at The Franklin Hotel, responded to this review, February 10, 2013
Hi Bill,

We really appreciate your continued patronage of The Franklin Hotel. It's great to know that our downtown location offers you the convenience of being so close to your favorite Franklin Street spots, and that you always find our staff friendly.

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Maryland
Level Contributor
5 reviews
5 of 5 stars Reviewed December 29, 2012

I just had the privalege to stay at the Franklin hotel for Christmas 2012 . Fantastic service from every staff member. Lovely rooms, bathrooms, balconies. I highly recommend staying at the Franklin and never skip that fabulous breakfast. Cathi carnell. Cumberland, md

Room Tip: No pool or spa. I like the 5th floor. Quiet and really relaxing.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank renee c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington NC
Level Contributor
141 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed December 14, 2012

We stayed here because it was convenient for an event we were attending. Great location on Franklin Street and campus of UNC. First, good parking! This is a rarity in a college town, but they had two decent sized lots, and no extra fees. The facility is very attractive, spotless, and comfortable. The staff--front desk, bell, bar and restaurant were all professional, polite and friendly. The room was comfortable, very clean and fresh, and the bath was attractive. Took a tiny part of that last star off because water pressure in basin was very weak and hot water took a long time. The other small thing was the tv remote worked only sporadically, and probably needed a new battery. Great bed and a half dozen down pillows were provided, and if this was not sufficient, they had a pillow menu available. In so many places a hotel will nickel and dime you, but not here; Free wifi, free parking, free water in room, free cookies in the lobby, and a delicious full breakfast in the morning. All this, and the cost was reasonable too. Ok, they get five stars.

Room Tip: It was cold so we did not get one, but apparently there are rooms with balconies, which might be nic...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BobbieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 8, 2012

I've stayed here several times while traveling to NC. This hotel is right in the heart of Franklin Street and close the university and many bars and restaurants. The staff was professional and attentive. Rooms were a nice size and clean. The bed was comfortable and luxurious linens. The room had a coffee maker and fridge. Parking was a bit tight-the spots are very narrow but it is covered parking which is nice. There is some outside parking too. There is a complimentary sit down breakfast which was very good. This is a fine hotel choice and worth the price.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Onehappycamper35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Franklin Hotel

Property: The Franklin Hotel
Address: 311 West Franklin Street, Chapel Hill, NC 27516
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin Hotel 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 
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Also Known As:
Franklin Hotel Chapel Hill

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