Fit and finish of the rooms was lovely and more luxurious than I expected. They gave a nod to Carolina blue without being tacky and going overboard.
The lobby bar and restaurant area was warm and beautiful.
The full, hot breakfast made to order was included in my rate. The service, food, and breakfast room were all fantastic.
The gym was newly renovated and had all the necessary basics, but it was very small.
The one area of improvement would be the service. I found the front desk to be a little unprofessional (instead of just clearly telling me they won't do room upgrades on rooms booked through Expedia, he went on this whole diversion about how I could call Expedia and ask for an upgrade, etc. and if I could work something out through them....). The housekeeping was also an issue. One day I was gone all day, and just because I had my do not disturb up in the morning, they never came back to clean the room. I had to ask for them to come in the evening when I left again to clean. When they did come each day, they forgot to give me new washrags, didn't give me new bottled water, etc. They tended to be very loud and disruptive when knocking on neighbors' doors, even when I was already awake. I think people might have already complained about housekeeping bc they kept putting this little sheet of paper under my door if they tried to come when my do not disturb sign was up, as though they were trying to prove they made an effort or something... It was just a little off.
Overall, I would stay here again because it was convenient and nice. I had an Expedia rate, so the value was good too, especially with breakfast included.
- Official Description (provided by the hotel):
- We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more less
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- Also Known As:
- Franklin Hotel Chapel Hill