To be fair, let me start out by saying that I stayed at this motel from July 4 - 7 during a very busy holiday. This is not my first time at this hotel. I usually stay here twice a year (alternating between this one and the one next to it) and have never had a bad experience. Up until this most recent visit, I liked this motel due to their great morning breakfast. There was ONE, very young girl working breakfast over this holiday. The morning of the 5th, I went down at 6:30 for breakfast and everything was great. On the 6th, my family and I went down at 8:00 for breakfast. There was coffee and ONE bagel left (seriously, nothing else). I ate the bagel. Not sure what the 20 people behind me did. All tables were filled and we went up to our room for me to drink my coffee and eat my bagel. We got breakfast elsewhere. On the 7th, my family went down at 8:30. There was NO coffee. The girl brought out "hot food" and it went to the people who were sitting at the tables already waiting. I went to the pancake machine and it spit out one pancake and was out of batter. I told the girl and she worked on the pancake machine for 25 minutes while there were NO muffins, hot food, coffee, etc. Everyone was complaining and leaving to eat elsewhere. Very bad start to two days! There needed to be at least two more people working breakfast. There are only 15 chairs for people to sit and eat breakfast.
Also, just for those reading this, do not be deceived by the website stating "pool". Notice it says "pool available". There IS NOT a pool at this motel. However, there is a motel next to it that has a pool. This motel has some sort of deal with the other motel that allows its guests to use that pool. It is a very short walk to the pool next door. IN addition, I had a "coupon" this time for this motel. It stated that it could not be used during holidays. I thought that meant that the rate for the actual holiday, the 4th, would cost more. I thought that I would be able to use it for the rest of the week. The girl at the desk informed me that "holiday" meant from the 4th through the rest of the week. Therefore none of my days were discounted which was a disappointment. This motel is very clean, safe, and in a quiet location. One exit on Hwy. 40 in each direction takes you to LOTS of eating places and shopping. Nice computer area with printer.
- Official Description (provided by the hotel):
- Located just 2 miles from the University of North Carolina and downtown Franklin Street's shopping and dining district the Holiday Inn Express Chapel Hill is your home away from home for all of your Tar Heel needs . With our excellent customer service, southern hospitality and Manager's Reception Tuesday Thursdays your experience with us will make you a fan for life. All 64 of our beautiful spacious guest rooms are equipped with micro-fridges and complimentary high-speed wireless Internet access. Some of our other features include a complimentary deluxe hot breakfast, 24 hour business center, local shuttle service, meeting space that accommodates up to 40 people, 24 hour fitness room, complimentary access to an off site full service gym and free guest/motor coach parking. For your convenience we are located only minutes away from UNC Hospitals, the Friday Center, Quadrangle Business Park, Research Triangle Park (RTP), the Dean Dome, the Carolina Basketball Museum (opened January 2008) Keenan Stadium, Finley Golf Course, Raleigh Durham International Airport, Blue Cross Blue Shield, Duke University, Duke Hospitals, Streets of South Point Mall, the Durham Bulls Stadium, Carter Finley Stadium and the RBC Center home of the Carolina Hurricanes.No matter what brings you to Chapel Hill we're sure your experience with the Holiday Inn Express Chapel Hill will exceed all of your expectations. We can t wait to be your home away from home. ... more less
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- Also Known As:
- Holiday Inn Express Chapel Hill Hotel Chapel Hill
- Holiday Inn Chapel Hill
- Chapel Hill Holiday Inn