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“Pleasant stay”

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Sheraton Chapel Hill Hotel
Ranked #10 of 18 Hotels in Chapel Hill
Reviewed July 26, 2013

Stayed here for one night to tour the universities in the area with my daughter. The check-in process was fast and the staff was very friendly. The hotel exterior looks a bit dated from the 80s era but inside it was very modern and clean. The room was decorated beautifully with nice rich wood furnishings, clean and modern bathroom and had nice workspace area. The room also included a small refrigerator and there was complimentary bottled water in our room which was nice after a long hot day of walking around campus. We didn't use the pool area but it looked very nice and there was also a nice patio area on the second floor with tables and chairs.

This hotel is very convenient to UNC and approx. a 30 minute drive to NC State.
We booked a standard double bed room through priceline so we saved over $40 off the AAA rate. We will definitely stay here again if we are in the area.

  • Stayed: July 2013, traveled with family
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Thank cltfuntravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded July 27, 2013

We deeply appreciate such kind remarks. We work very hard to provide the kind of stay you had, and look forward to delivering the same level of service to you on your next stay.

Until then,

Steven Cory

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244 - 250 of 403 reviews

Reviewed July 25, 2013

Being someone who is very particular about hotel beddings, and having found that more hotels than one would imagine recycle their sheets between guests (Uck!) i was pleasantly surprised to find crispy clean well ironed sheets at this Sheraton. The front desk staff were also super nice and helpful, especially Sandee. Bathroom was clean, breakfast really tasty and inexpensive. I like this hote.

  • Stayed: July 2013, traveled solo
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Thank chichichacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded July 26, 2013

Thank you so much for such positive feedback. Sandee is a highly valued member of our team and I am so glad to know she connected with you. We are very conscious about our linens and making sure everything is clean and fresh for every guest and I will be sure to pass on your kudos to our Housekeeping department. We look very forward to your next stay.

Steven Cory

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Reviewed July 2, 2013

Stayed here 1 night for business. The staff were..hands down..very helpful and accommodating. The shuttle to places within a 5 mile radius is wonderful for guests without a vehicle. The bathroom was a bit dated, but the bedroom decor was modern, and the king size bed was relaxing. My room rate came with a breakfast voucher, so I was able to enjoy in the buffet. I had an early AM meeting so I was there the moment they opened, and they were ready to serve me as their first guest. Overall , a nice and convenient place to stay.

  • Stayed: June 2013, traveled on business
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Thank Meena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenCory, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded July 4, 2013

Thank you kindly for your review, we sincerely appreciate all guest feedback. We certainly have nothing but all-stars here at the Sheraton Chapel Hill and we are so proud to know we connected with you and were able to accommodate all of your needs. We look very forward to your next visit to Chapel Hill and trust we will see you then.

Thanks again,

Steven Cory

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Reviewed June 21, 2013

We have been staying here for visits to UNC Hospital for around 14 months. First visit was chance, afterwards we booked ahead as the people ( Vincent, Stephen, to mention a couple) were so knowledgeable and helped us be able to find where we needed to go.
We loved the clean, cozy rooms, and the comfort of the chairs to surf the web, or do paperwork at the desk area. The bath was loaded with special shampoo, body wash, and other goodies.
We would never hesitate to recommend Sheraton. Beds are so perfect, no aches the morning after.
Definitely recommended :)
The Lester family

Room Tip: Corner rooms are quiet. Balcony suites are fantastic for sitting out on in evenings and watching the...
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  • Stayed: June 2013, traveled on business
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Thank Micalyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenCory, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded June 29, 2013

It is so fantastic to hear such awesome feedback! We deeply appreciate your comments and I can personally say we loved having you here with us. We are looking very forward to serving you again soon.

Till next we see you,

Steven Cory

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Reviewed June 7, 2013

First ... excellent service. Steven Cory stood out to me, but Matthew was great, and frankly, everyone was wonderful. The breakfast was delicious. Poached eggs in a chafing dish waiting for me.

Another positive: I requested the room to be fragrance free, and it was. Really appreciate it.

The room however was damp and dank. I felt sticky the whole time, and the 'vent' in the bathroom was so clogged with detritus that nothing emerged.

Ultimately, it's the room that's most important. I wish management would seriously consider how the a.c. works. Something is wrong with the climate control in the room.

Room Tip: Stay in an end room. The doors closing are very noisy.
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  • Stayed: June 2013, traveled on business
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Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin K, General Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded June 10, 2013

We appreciate your feedback. The team at the Sheraton Chapel Hill takes every response seriously. Steven & Matthew are truely assets for the hotel. Your comments have been shared with the operations team. The hotel did experience a mechanical error on our HVAC and was fixed within 24 hours. I am extremely sorry that you faced this issue during your recent stay. We look forward to having you back in Chapel Hill. We hope you give us another chance to make it a memorable visit.

Thank you
Nitin Khanna

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Reviewed June 7, 2013

This hotel earns its stars with engaged, helpful staff catering to guests with non-crowded open spaces. The front desk staff took time to help us map out points of interest and make great suggestions for dinner. Best business center of any hotel with open space, comfortable seating, and near the Starbucks complimentary coffee pot.

  • Stayed: June 2013, traveled with family
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Thank Tfrankay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenCory, Front Office Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded June 8, 2013

Thank you so much for your review, it seriously makes our day to know that we connected with you as our guest and provided the high standard of stay we strive to give every guest. Our Starbucks Coffee is a major hit with everyone and rest assured we will have a fresh cup waiting for you on your next visit.

We look forward to your next stay,

Steven Cory

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Reviewed June 2, 2013

I stayed at this hotel for a business trip on Memorial Day weekend. The check in was fast and the lady gave suggestions for a late dinner and a voucher for a free appetizer. The room was small but the bed was very comfortable and and it was a quiet location. Convenient to UNC where I was shooting an early morning wedding. The morning staff allowed me to get a late check out so that I could shoot the wedding and come back to change later in the afternoon before a long drive home. I really appreciated that.

  • Stayed: May 2013, traveled on business
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Thank MelanieCantrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tmilby, Manager at Sheraton Chapel Hill Hotel, responded to this reviewResponded June 4, 2013

We greatly appreciate your feedback. We try to make sure every guest has a wonderful stay. I will make sure all our staff see your comments. We look forward to serving you again soon.
Sincerely,
Ted Milby
Director of Rooms

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Additional Information about Sheraton Chapel Hill Hotel

Address: 1 Europa Dr, Chapel Hill, NC 27517-2301
Phone Number:
Location: United States > North Carolina > Chapel Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Chapel Hill
#10 Family Hotel in Chapel Hill
Price Range: $119 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chapel Hill Hotel 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the Sheraton Chapel Hill Hotel. Our Chapel Hill hotel delivers something unforgettable for everyone from exciting nightlife to thrilling local attractions and tons of outdoor adventure. ... more   less 
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Also Known As:
Sheraton Chapel Hill
Chapel Hill Sheraton

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