The hotel was superb and the restaurant outstanding.
Service was beyond expectations until we left the hotel.
Later that day, once I realized that I had left my cell phone charger in the room, service was less dedicated. I knew exactly where I had left the charger. After having called to ask to have my charger retrieved, I was assured that action would be taken immediately and I would get a call back either way (found or not found). Never got the call. The next day when I called to follow up, I got the run around - guest were in the room, but they would check the minute they left. Never got the follow call. When I called again, I was assured that the staff were always very diligent, they had search everywhere and had not found the charger. I mentioned that I had stated exactly where the charger gad been left and that the staff were not required to "search everywhere". My interloculteur was clearly unmotivated (given that I had left the hotel) and said that no more could be done.
A lot of dedication while one is on the premises, but no commitment thereafter.
- Official Description (provided by the hotel):
- Located in the heart of Chapel Hill, North Carolina, The Siena Hotel, Autograph Collection is a gathering place perfect for retreats, meetings, weddings, and romantic getaways. Old world charm is met with modern amenities throughout the property. Rooms and suites are spacious and feature comfortable living areas, Juliet Balconies, and large marble bathrooms. Outside enjoy the southern skies to dine, lounge, or play the iconic Italian game of Bocce. Experience Il Palio, which like its namesake festival, brings people together in celebration. Chefs strive to emulate the best of the great Italian tradition of hospitality and quality at the table and in the glass. The vision is simple - use the best local and Italian ingredients as purely as possible and serve them with comfort and pride. Your Italian Villa is 1.5 Miles from the University of North Carolina, 7 miles from Duke University, and 16 miles from Raleigh-Durham International Airport. ... more less
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- Also Known As:
- Siena Hotel Chapel Hill
- Siena Chapel Hill