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“Look around for a better hotel would be good advice”

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Best Western Plus Cary Inn - NC State
Ranked #9 of 23 Hotels in Cary
Certificate of Excellence
Reviewed August 29, 2013

This is a below average hotel. The owners are building a new (different brand) hotel next door and are clearly putting all of their resources into that facility. The building is old, not well maintained, but the staff does the best they can do considering the hotel needs a full top to bottom renovation. Furniture old, carpets need replaces, and cabinets are circa 1974. The only positive is the staff. Housekeeping does a good job given what they have to work with. Best Western needs to inspect this hotel, it is not up to their corporate requirements.

Room Tip: Find a better hotel.
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  • Stayed: August 2013, traveled on business
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Thank rocket0455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 31, 2013

Thank you for taking the time to post your review. It is always our pleasure to be your home away from home when guest stay with us and our staff takes special pride in providing the ultimate guest experience to every guest.

We take all our reviews very seriously and are disappointed to hear that you did not enjoy your accommodations. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

I hope that when you are in the Cary area again, you will give us another opportunity to ensure you have a great stay, once our renovations are complete.

Thank you
Brenda Jones
Assistant General Manager
Best Western Hotel - Cary NC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 - 467 of 589 reviews

Reviewed August 28, 2013

I found this to be a nice little budget hotel. Free breakfast, free internet, and a nice desk and chair to work from. I have no complaints. It does have a little age on it, but it looks like they are trying to keep it modernized with things like flat screen TVs. They also had a little card saying how their TV remotes were flat so that they could be easily cleaned. I hadn't seen that before.

  • Stayed: October 2012, traveled on business
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Thank dgriffin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 30, 2013

Thank you for posting a review of the Best Western Plus Cary-NC State. We appreciate you staying with us while visiting the Cary area.

We take great pride in our staff and their service to our guest. We hope that you will stay with us again when you are in the area.

Thank you,

Brenda Jones
Assistant General Manager
Best Western Hotel - Cary NC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

I'm reading through some of the negative comments about this hotel and wondering if they stayed at the same property as I had!

We stayed for only one night, but we found the hotel generally, and our room specifically, to be conveniently located, quiet, clean, everything working, etc. The king-sized bed and pillows were comfortable. The flat-screen TV worked well.

Breakfast in the morning was a treat, with pancakes, hot oatmeal, eggs, sausage, turkey bacon, plus the full array of continental breakfast treats. After staying in some "suite" hotels that offered limited or no breakfast at all, this was a huge bonus.

The staff was very friendly, both at the front desk and in the breakfast room.

The hotel is located behind the Waffle House on Walnut, and we missed the turn the first time we drove by at night. There is also some construction going on both in front and behind the hotel, but that did not impact our stay.

  • Stayed: August 2013, traveled as a couple
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Thank bgluckma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 26, 2013

Thank you for posting a review of the Best Western Plus Cary-NC State. We appreciate you staying with us while visiting the Cary area.

We take great pride in our staff and their service to our guest. We hope that you will stay with us again when you are in the area.

Thank you,

Brenda Jones
Assistant General Manager
Best Western Hotel - Cary NC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

At the present time August 2013- there is construction all around it. There is also an Extended Stay building behind the regular Best Western. I am not a snob but the patrons of this establishment are questionable. They loiter around the building and I would not feel safe if I were traveling alone. We bring our pet and when we take the pet out- one of us stands at the door of the hotel and watches the other walking the dog. My husband would not walk around the back of our hotel building at night and he is a former Marine.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Best Western
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 26, 2013

Thank you for choosing the Best Western Plus Cary-NC State again and taking time to post your review. We pride ourselves with an award winning housekeeping department and I appreciate you bringing the issues you experienced to my attention.

We take all feedback very seriously. I hope that you will continue to choose our hotel when visiting the Cary area.

Thank you

Brenda Jones
Assistant General Manager
Best Western Hotel - Cary NC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

I requested to see my room and when I saw it refused to stay at this place. I am honestly rethinking anywhere online travel sites list as 3 stars in the future. This was a place for people to live weekly. Dark, dreary and I would be scared to stay in such conditions. I may never book thru online booking again. STAY AWAY.

Room Tip: There is NO good room at this place.
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  • Stayed: August 2013, traveled with family
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Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, Front Office Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 18, 2013

Dear Ms. Nancy,

Thank you for taking the time to post your review. It is always our pleasure to be your home away from home when guest stay with us and our staff takes special pride in providing the ultimate guest experience to every guest.

Please accept my apology for the inconvenience you experienced when you took a tour of our sleeping room. Our Front Desk associate accidently showed a room to you that is off market for renovation by mistake. I am so sorry you did not stay with us so you could have experienced our superior customer service and also have been able to see all the new renovations we are still currently doing.

I hope that when you are in the Cary area again, you will give us another opportunity to ensure you have a great stay.

Thank You

Brenda Jones
Assistant General Manager
Best Western Hotel -

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank C M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWPCGM, Front Office Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 17, 2013

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Reviewed August 13, 2013

Marcus as well as another gentleman at the front desk were very accomodating. Very easy to check in and rooms were comfortable, rooms very spacious and clean. The price was very reasonable and my son ejoyed the pool. We really enjoyed the two televisions everyone could watch their favorite channels without being disturbed.

Room Tip: The rooms on the 3rd floor were great (368)
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  • Stayed: August 2013, traveled with family
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Thank Alma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this reviewResponded August 14, 2013

Thank you so much for posting a review of the Best Western Plus Cary-NC State. We appreciate you staying with us while visiting the Cary area. We take great pride in our staff and their service to our guest. Thank you again and we hope you will continue to choose our hotel. Betty Kiefer, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Cary Inn - NC State

Address: 1722 Walnut St, Cary, NC 27511-5931
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Cary
#11 Romantic Hotel in Cary
Price Range: $70 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Cary Inn - NC State 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Best Western Plus Cary Inn And Extended Stay
Best Western Plus Cary Inn & Extended Stay Hotel Cary
Best Western Cary Hotel
Cary Best Western

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