I live local and have read about the Umstead since the Goodnights began development.
My experience is only with the bar/lounge service which was poor.
Arrived Saturday evening to have drinks with friends who were staying there. They had drinks when we arrived so my date and I decided to order a bottle of wine to share. Four trips back and 20 minutes after we ordered our wine we still didn't have our bottle of wine. Waiter didn't seem to care and was unenthusiastic about overcoming this problem. Apparently our "good" bottle of wine was stored downstairs and there was only one person who knew where it was???
Our waiter never apologized, offered an alternative, gave us a clear idea of when the bottle might arrive or any number of options that might have been ok. He stopped by periodically to see if our friends might need another drink. Finally after around 25 minutes I said forget the wine I'll have a drink instead. At this point there was still some hope that he'd recognize the problem and make at least a half-hearted attempt to do something or offer even an insincere apology. Instead, he said "Ok, what would you like?"
I have heard the restaurant and bar service is typically very slow from numerous friends and this was my experience as well. I can't imagine I'll be back anytime soon. At these prices, great service should be expected.
- Official Description (provided by the hotel):
- Nestled lakeside on 12 acres of beautiful grounds in Cary, N.C., The Umstead Hotel and Spa is a calming retreat and luxury destination. The Umstead features 150 oversized guest rooms, elegant furnishings and signature amenities. The Umstead welcomes and inspires guests to find comfort, tranquility and indulgence in the meticulously landscaped property, as well as the plush Umstead Spa and contemporary American cuisine of Executive Chef Steven Greene at its signature Forbes Five Star restaurant, Herons. Independently owned and operated, The Umstead Hotel and Spa is North Carolina's first full-service hotel to receive the coveted AAA Five Diamond Award and is a Forbes Five Star rated property. ... more less
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- Also Known As:
- The Umstead Hotel Cary
- Umstead Hotel Cary