The hotel was very modern and sleek. We arrived at 11 pm for check-in and could not find a luggage cart. We were told they were all being used by other guests. We carried our luggage and managed. The room seemed nice and spacious enough. Before bed, I decided to take a shower and almost slipped in the tub as there was no bath mat inside the tub/shower combo. Before getting into bed, we adjusted the mattress setting to soft (on both sides). In the middle of the night, we tossed and turned because the bed felt like it had a huge valley in the center of it. I had to put a pillow in the center of the mattress and lay on it to get comfortable because of the mattress sloping into the center. After a bad night of sleep, we came down for breakfast and got bad service. The kitchen area is tiny with one overworked chef trying to make pancakes, french toast, eggs and omelets for everybody. One cook !!! He was trying his best but it took a while since he was the only one cooking. It took about 25 minutes to get our food. When we got back to our table, the waitress took 10
minutes to get us a drink and flatware. She seemed overwhelmef as well and I saw no other waiters but her. For the size of the hotel, the kitchen is too small, unorganized and they need more staff!
- Official Description (provided by the hotel):
- Attending an NC State basketball game, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are very reasonable. The award-winning Hilton Garden Inn Raleigh-Cary hotel in Cary, North Carolina delivers hassle-free Cary lodging. Nestled in the heart of Crossroads Plaza Shopping Center, our hotel is situated midway between downtown Raleigh and the Research Triangle Park (RTP). Our hotel in Cary, NC is conveniently located near US-1, I-40, I-440 and the Raleigh-Durham Airport (RDU). Our location is ideal for anyone traveling to the Triangle area. Surrounded by over 70 shops and restaurants, plus an IMAX movie theater, Hilton Garden Inn a great choice in Cary, NC hotels. Guests at our hotel in Cary, NC enjoy a great array of on-site services, including a complimentary fitness center with the latest equipment and personal LCD TVs. Relax in the heated indoor saline pool and hot tub, or spend the evening on one of two outdoor patios with an open-air fire pit. Stay connected at our Cary hotel in the complimentary 24-hour business center. We provide multiple event space options to fit your needs, whether it is for a wedding or business meeting. Near North Carolina State University and located behind Cary Crossroads Plaza Shopping Center in the town of Cary, North Carolina, our hotel is just 11 miles from Raleigh Durham International Airport (RDU) and less than one mile from Regency Park. We're ideal for guests on business, as we're located only eight miles from the Raleigh Convention Center in Raleigh, North Carolina. See you soon! ... more less
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