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“Mostly Acceptable”

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Hilton Garden Inn Raleigh-Cary
Ranked #2 of 22 Hotels in Cary
Certificate of Excellence
GreenLeadersPlatinum level
Greenville, United States
Level Contributor
4 reviews
4 hotel reviews
“Mostly Acceptable”
4 of 5 bubbles Reviewed July 1, 2013

Make sure you have all your ducks in a row when you check into this hotel or it will take you FOREVER to get into your room. Overall great hotel to stay in. Very clean hotel. Some of the staff were great but others not so much...One breakfast waitress was extremely nice but the other was not very friendly at all. Night Front Desk staff member Stacy was extremely nice, Jonathan was polite but had a few issues with him and the rest of my experience with the front desk staff was, well, none. They never even spoke when I came downstairs for breakfast. Seemed extremely unprofessional to me!

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gwen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, July 19, 2013
Dear Gwen R,
Thank you for posting your review to TripAdvisor. Please accept my apology for the inconvenience you experienced during your time at our hotel. It is always our goal to provide you with the ultimate guest experience and we sure hope that you will return to give us another chance to be your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 reviews from our community

Traveler rating
    412
    151
    43
    24
    8
See reviews for
196
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246
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
raleigh, United States
1 review
4 of 5 bubbles Reviewed July 1, 2013

overall I think that its a great hotel just have a few problems but I understood that it was out of there hands and that they were just going by the rules that were given to them the pool was great. they had great customer service bathrooms were clean not just between the hours of 9-5 but all day. The food was good an very filling. I believe that you will enjoy yourself when you come an visit this Hilton Garden Inn

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shelley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, July 19, 2013
Dear Shelley D,
Thank you for your wonderful feedback on TripAdvisor! We always appreciate our guests' feedback and value your satisfaction. Thank you for allowing us to provide the ultimate guest experience to you during your time with us. Please be sure to visit us again, sooner than later!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
1 review
5 of 5 bubbles Reviewed June 27, 2013

This hotel appears to be new, as it was in excellent condition. The hotel lobby and restaurant staff were extremely accommodating, professional and friendly. There is a mall less than 5 minutes drive away.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cloud86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, July 19, 2013
Dear cloud86,
Thank you for your comments on TripAdvisor. We always love to hear from our guests about their experience and satisfaction. We sure hope to see you again, sooner than later!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, United States
1 review
4 of 5 bubbles Reviewed June 25, 2013

The overall experience was good, breakfast, dinner and service was according to expectations. Fitness center is somehow small but has the basic equipment needed for training. Restaurant's staff were very helpful and friendly. The internet connection had good signal in all the facilities

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Oskar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, July 19, 2013
Dear Oskar D,
Thank you for your feedback on TripAdvisor. We sinerely appreciate your business and can't wait for you to return to our hotel again soon. Be sure to visit us each time you're in Cary, NC so you can take advantage of all of our wonderful amenities!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, Maryland
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

I was pleasantly surprised to feel that new car feeling from a hotel. The moment you walk in, everything sparkles clean but without the disinfectant smell. This feeling extended to the room, the public areas, the restrooms and the pool / fitness room. In addition, a very tasty and freshly prepared breakfast awaits you at reasonable hours at very reasonable price comparable with anything you would spend an ihop or similar... not to forget the great free flowing coffee fresh all day.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bez009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, June 25, 2013
Dear Bez009,
Thanks for taking the time to post your excellent review on TripAdvisor. We love being able to accommodate our guests for the entire length of their stay and I sincerely appreciate your wonderful feeback. It is our pleasure to keep our hotel clean and comfortable for our guests and I hope to see you again, sooner than later!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed June 17, 2013

Spent five nights at this property recently on business. It is a great property just across the lot from a Doubletree by Hilton with plenty of parking and great rooms. The beds even had a switch to allow you to guage the firmness of the bed. Wonderful cooked to order breakfast each morning. The same waitress served me each morning and always had my beverage of choice ready to go each day. Waffles, pancakes and omlettes are cooked to order with other items available. Close to as 16 screen theatre and a mall is neaby too with numerous restaurants

Room Tip: Corner rooms seem best
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank careyhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, June 25, 2013
Dear careyhc,
Thanks for posting on TripAdvisor! I always love to hear how our guests enjoyed their stay with us and I sure hope you return to our area very soon. It is always our goal to provide you with the ultimate guest experience and we would love the opportunity to be your home away from home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, United States
1 review
5 of 5 bubbles Reviewed June 16, 2013

The staff was very friendly and the amenities were exceptional. My room was very clean when I arrived and the cleaning service was fast. The price is a little high for my family trips but my vacations are spent outside of the hotel and I prefer to spend my money on the attractions around the areas we visit rather than accomodations. However, I would recommend this hotel to anyone who is looking to be treated well during their business stay or for those who don't mind spending more during their vacations.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amulya S, General Manager at Hilton Garden Inn Raleigh-Cary, responded to this review, June 25, 2013
Dear Gene D,
thank you for taking the time to post your review on TripAdvisor. I sincerely appreciate your business and value your feedback. It is always our goal to be your home away from home and we would love for you and your family to retun very soon! Be sure to visit our website and save money by booking in advance!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Raleigh-Cary

Property: Hilton Garden Inn Raleigh-Cary
Address: 131 Columbus Ave, Cary, NC 27518-6990
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 22 Hotels in Cary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Raleigh-Cary 3*
Number of rooms: 132
Official Description (provided by the hotel):
Attending an NC State basketball game, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are very reasonable. The award-winning Hilton Garden Inn Raleigh-Cary hotel in Cary, North Carolina delivers hassle-free Cary lodging. Nestled in the heart of Crossroads Plaza Shopping Center, our hotel is situated midway between downtown Raleigh and the Research Triangle Park (RTP). Our hotel in Cary, NC is conveniently located near US-1, I-40, I-440 and the Raleigh-Durham Airport (RDU). Our location is ideal for anyone traveling to the Triangle area. Surrounded by over 70 shops and restaurants, plus an IMAX movie theater, Hilton Garden Inn a great choice in Cary, NC hotels. Guests at our hotel in Cary, NC enjoy a great array of on-site services, including a complimentary fitness center with the latest equipment and personal LCD TVs. Relax in the heated indoor saline pool and hot tub, or spend the evening on one of two outdoor patios with an open-air fire pit. Stay connected at our Cary hotel in the complimentary 24-hour business center. We provide multiple event space options to fit your needs, whether it is for a wedding or business meeting. Near North Carolina State University and located behind Cary Crossroads Plaza Shopping Center in the town of Cary, North Carolina, our hotel is just 11 miles from Raleigh Durham International Airport (RDU) and less than one mile from Regency Park. We're ideal for guests on business, as we're located only eight miles from the Raleigh Convention Center in Raleigh, North Carolina. See you soon! ... more   less 
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