We had confirmed reservations for a King Jacuzzi. Check in was 4pm. We arrived at 4:23. Our room was no longer available! Many excuses followed...all untrue before we finally found out it was given to someone at 3:15!!! The lady even said at one point " if we had been a little earlier". We were oferred a free room but choose not to stay where someone could so easily lie to us. This was a special night out for our Anniversary that sadly was ruined! I thought a confirmation number meant things were confirmed but I guess not here! They did tried to charge us $10.00 comp fee for the free room! It will be a long long time before we ever consider Holiday Inn again.
- Official Description (provided by the hotel):
- Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Raleigh - Cary
- Holiday Inn Cary
- Cary Holiday Inn